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Quay Hotel and Spa

4.0 star property

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Photo gallery for Quay Hotel and Spa

Exterior
Terrace/patio
Exterior
Exterior
Ocean views, serves lunch, dinner, and brunch

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Llandudno West Shore Beach
    ‪18 min walk‬
  • Conwy Quay
    ‪3 min drive‬
  • Smallest House in Great Britain
    ‪4 min drive‬
  • Anglesey (VLY)
    ‪40 min drive‬

Room options

View all photos for Luxury Double Room (Penthouse)

Luxury Double Room (Penthouse) | Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Free toiletries, hair dryer, bathrobes, towels

Superior Double Room

9.6 out of 10
Exceptional
(22 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • 108 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 32-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Suite)

9.0 out of 10
Wonderful
(2 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

  • 140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Accessible

Free toiletries, hair dryer, bathrobes, towels

Superior Double Room, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 108 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Front of property - evening/night

The Castle Hotel, Conwy, North Wales

Spa
Pet friendly
Parking included
Free WiFi
4.6 out of 5, Wonderful, (494)
The price is $140
per night
$168 total
includes taxes & fees
Feb 18 - Feb 19
The Castle Hotel, Conwy, North Wales

About this property

Quay Hotel and Spa

4-star Conwy hotel close to Conwy Castle
Along with a marina, this hotel has a full-service spa and an indoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Quay Hotel and Spa features a marina and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco hotel also offers a fitness center, a sauna, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Quay Hotel and Spa has designated areas for smoking.

A complimentary full breakfast is served between 7 AM and 10 AM on weekdays.
Marina Restaurant - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Terrace Bar - Overlooking the ocean, this bar specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, French, Polish, Romanian, Russian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of GBP 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

  • Pet fee: GBP 25.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 1002 reviews
Rating 8 - Good. 230 out of 1002 reviews
Rating 6 - Okay. 66 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb stay, short break, fabulous location.
Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Traveled with partner
Fabulous customer care from check-in to check- out. Every staff member, in whichever area, were polite, helpful and happy. We really enjoyed our weekend break for my wife’s 65th birthday.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and efficient staff, comfortable, spacious rooms, well equipped with great decor. Food in the Ebb and Flow retaurant for dinner was delicious and there was plenty of choice for breakfast. Spa treatments were excellent and we enjoyed the spa pool and different heat rooms. All in all a fabulous experience for myself and my daughter and a great place to celebrate her birthday.
Stayed 1 night in Nov 2024

4/10 Poor

Annika

Traveled with partner
Disliked: Amenities, property conditions & facilities
rooms are outdated , shower is cold and uncomfortable room was not ready at 3 we had to wait. they had a weeding and they gave preference to the cash bar, than bringing our drinks
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel- no water!
All staff were really friendly and professional however on the morning of our departure there was no water in any of the rooms. We left the hotel for our business meeting not having been able to have a wash or a shave, which was really inconvenient.
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location by the estuary
Stayed 1 night in Oct 2024

10/10 Excellent

Claire

Stayed 1 night in Sep 2024

8/10 Good

Parveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Thoroughly enjoyed as usual.
Stayed 1 night in Oct 2024

10/10 Excellent

Shian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, gorgeous decor and nice food. But dissapointed in times that you can use the pool very limited during the day But overall happy with oyr stay
Stayed 1 night in Oct 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Martin

Stayed 1 night in Oct 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. All staff exceptionally friendly, all saying good morning and hello when wondering around which I appreciate. Evening meal very nice and great quality, breakfast has to be one of the best I've had in a hotel (and I stay in a lot of hotels). Freshly cooked, delicious ingredients and very friendly staff. If in this neck of the woods I would 100% stay here again. The bed was exceptionally comfortable and so were the pillows. Very good stay!
Stayed 1 night in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our 2 night stay. Staff were warm and welcoming, the Executive room was ok, comfortable and it had a magnificent view and fantastic location. Breakfast really nice, the addition of a few more dishes such as Avocado on Toast would be good. We ate dinner in the hotel one night and that was nice. In general service at the restaurant was pleasant but a bit disorganised and pricing policy not particularly clear. Really enjoyed the pool pre breakfast, very clean and well organised. Shame it’s only pre 9am or post 5:15pm but there is decent clarity about this before we booked and on arrival. Overall I do think our deal was overpriced but would go again if on a special offer.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Carole

Stayed 3 nights in Sep 2024

10/10 Excellent

DJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given a disabled double room when I booked a twin. Shower was about 4.5ft off the floor and ridiculous for a non disabled person. I booked the room back in March so there is no excuse for this. If you are going to put mobile people in disabled access rooms then put a second shower hook on point in for normal use. Other than that, nice food, spacious clean room, pleasant staff, easy parking, clean and an ironing board / iron which was very much appreciated.
Stayed 2 nights in Aug 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property - spacious room with very comfortable bed, nice location, great breakfast. One of the best I’ve ever stayed at. Definitely recommend
Stayed 2 nights in Aug 2024

6/10 Okay

Libby

Traveled with group
Liked: Cleanliness, property conditions & facilities
While this is a very attractive property there were no amenities in the rooms and the housekeeping was indifferent. And while the staff was nice the food was very disappointing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Lovely comfortable stay with great spa and bar / restaurant with fantastic views
Stayed 1 night in Aug 2024

8/10 Good

Peter

Stayed 2 nights in Aug 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and the pool and spa are top notch. All of the staff are very friendly and helpful. There are great views of the castle and we were lucky to have spectacular sunsets. The train station is about a ten minute walk for easy access to Llandudno or Manchester airport. The only issue we had was with the slow service at the restaurant as it appeared that there were many new staff members.
Stayed 2 nights in Jul 2024