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Quay Hotel and Spa

4.0 star property

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Photo gallery for Quay Hotel and Spa

Exterior
Breakfast, lunch, dinner served; local cuisine, ocean views
Indoor pool
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Room service
  • 24/7 front desk
  • Gym
$215
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Conwy Castle
    ‪5 min drive‬
  • Venue Cymru
    ‪7 min drive‬
  • Llandudno Pier
    ‪9 min drive‬

Room options

View all photos for Luxury Double Room (Penthouse)

Luxury Double Room (Penthouse) | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Free toiletries, hair dryer, bathrobes, towels

Superior Double Room

9.2 out of 10
Wonderful
(33 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Room, 1 Double Bed

  • 108 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 32-inch flat-screen TV with digital channels, TV

Suite, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Luxury Twin Room (Penthouse)

  • 140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, Accessible

Free toiletries, hair dryer, bathrobes, towels

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Executive Twin Room

  • 108 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

Quay Hotel and Spa

4-star Conwy hotel close to Conwy Castle
Along with a marina, this hotel has a full-service spa and an indoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Quay Hotel and Spa features a marina and an indoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco hotel also offers a fitness center, a sauna, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Quay Hotel and Spa has designated areas for smoking.

A complimentary full breakfast is served between 7 AM and 10 AM on weekdays.
Marina Restaurant - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Terrace Bar - Overlooking the ocean, this bar specializes in local cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1007 reviews
Rating 8 - Good. 218 out of 1007 reviews
Rating 6 - Okay. 59 out of 1007 reviews
Rating 4 - Poor. 25 out of 1007 reviews
Rating 2 - Terrible. 16 out of 1007 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Stayed 1 night in May 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great staff and great dining options. The spa is really good but you have to pay £25 if you want to use it from 9 to 5.
Stayed 1 night in May 2025

8/10 Good

Caron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely relaxing stay
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Stayed 3 nights in May 2025

10/10 Excellent

hari

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2025

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

steve

Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Tahira

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful clean and comfortable The staff were wonderful We will visit again Thank you
Stayed 1 night in May 2025

8/10 Good

Ashleigh

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Amazing waterfront dining and relaxing spa

The overall finish of the hotel and spa is really great although the rooms are a little dated. The spa was great and had everything you need to relax and unwind, it wasn’t too crowded when I visited at 6pm. The outside eating area overlooking the harbour is stunning and catches the sun all day until sunset. You do need to go up to the bar to order though which takes away from the overall finesse of the experience. Everyone was friendly and helpful. Location ⭐️⭐️⭐️⭐️⭐️ Waterside eating area ⭐️⭐️⭐️⭐️⭐️ Rooms ⭐️⭐️⭐️ Spa ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2025

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was lovely. Room was a really decent size. Had a couple of treatments which were also very good. Very good breakfast with excellent staff serving. Overall an extensively enjoyable stay. Would go back for sure.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday night away with friends

Beautiful estuary views, fantastic, friendly service at reception, in the bar and the restaurant - went as a group of four friends, we all said we would return. Weather was glorious - perfect for sipping champagne on the terrace!
Stayed 1 night in May 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with fabulous views. Friendly & polite staff, great food with several vegetarian options and excellent service.
Stayed 1 night in May 2025

10/10 Excellent

Nigel

Traveled with partner
Liked: Amenities
Enjoyed our stay at this beautiful property
Stayed 1 night in Apr 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed all aspects of this hotel from good car parking to the lunch and breakfast lovely clean room helpful very friendly staff - perfect!!
Stayed 1 night in Apr 2025

10/10 Excellent

DR MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Apr 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another stay at the Quay hotel where the staff were as excellent as before - exemplary service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

alastair

Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well worth a visit

Really lovely hotel. Large, modern room, very clean and comfortable. Food in the bar was lovely. View from the terrace was amazing. We will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Eadie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025