2/10 Terrible
Dana S.
Apr 14, 2025
Disliked: Staff & service
I must preface this review by saying that due to a mistake with booking on our part of not realizing that we were booking a stay at the incorrect hotel, we cannot speak for the clanliness, property, conditon or otherwise, as we didn't stay at the hotel. However, minutes after we discovered our error in reservations, we contacted Expedia to see if the property owner or manager would grant a refund. Expedia customer service was very helpful in trying to mitigate the problem but the hotel management refused a refund. Once again, I understand that the booking mistake was made by us, and knowing that there is a "no refund" policy when booking through Expedia, the owner or manager can make the decision to make the refund anyway. Had the person in charge at the Hotel, refunded our money, I would be leaving a glowing review and would most definitely make a point to stay at their hotel the next time we are in the area. However, that didn't happen. The 'letter of the law" was followed and we were charged for a night that we didn't stay, due to a simple mistake. I realize that the management was under no obligation to make the refund, but I also understand that it is sometimes in the best interest of a business to err on the side of customer service in order to promote good relations with the public and garner good reviews and referrals, which is exactly what they would have been getting had they done so.
Dana S.
Stayed 1 night in Feb 2025