See all properties

Best Western Heritage Inn

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Heritage Inn

Exterior
Fridge, microwave, coffee/tea maker
Outdoor pool, sun loungers
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Gym
  • Free WiFi
  • Air conditioning

Explore the area

Map
4600 Clayton Rd, Concord, CA, 94521
  • Concord Pavilion
    ‪5 min drive‬
  • The Veranda
    ‪9 min drive‬
  • Six Flags Hurricane Harbor Concord
    ‪9 min drive‬
  • Concord, CA (CCR-Buchanan Field)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Clarion Hotel Concord/Walnut Creek

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.6 out of 5, Good, (1004)
The price is $129
per night
includes taxes & fees
Apr 19 - Apr 20
Clarion Hotel Concord/Walnut Creek

About this property

Best Western Heritage Inn

Concord hotel with outdoor pool
This hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Heritage Inn offers 121 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Heritage Inn features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Event facilities measuring 2900 square feet (269 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Best Western Heritage Inn has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per day, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 35 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 358 out of 1005 reviews
Rating 8 - Good. 299 out of 1005 reviews
Rating 6 - Okay. 165 out of 1005 reviews
Rating 4 - Poor. 93 out of 1005 reviews
Rating 2 - Terrible. 90 out of 1005 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was exceptionally clean, the neighbors were quiet, and the continental breakfast was included. There was also free parking, and there were many places to shop and eat. It was a very convenient location. I would definitely stay there again and would recommend it to others. I used AI to clean this up but these are all my true opinions.
Stayed 1 night in Dec 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we were going
Stayed 1 night in Dec 2024

10/10 Excellent

nicole

Stayed 1 night in Dec 2024

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Sara, Modesto

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a good experience here at the Best Western and the staff seemed very down to earth humble and they treated me with respect the facilities were clean and I really enjoyed my stay
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa Jeanne

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a good experience..
Stayed 1 night in Dec 2024

8/10 Good

America

Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 4 nights in Nov 2024

4/10 Poor

Peter, Loveland

Disliked: Staff & service
Often no desk clerk on site.
Stayed 2 nights in Dec 2024

2/10 Terrible

Miriam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Donal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Peter, Loveland

Liked: Staff & service
Disliked: Property conditions & facilities
Sorry - No Review at This Time.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality. Don’t recommend
We had to ask to change rooms twice before getting a room that was clean. Would not recommend.
Stayed 3 nights in Nov 2024

8/10 Good

Roger

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly checkin
Stayed 1 night in Dec 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Chris

Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2024

8/10 Good

Joseph

Stayed 2 nights in Oct 2024

8/10 Good

Malee

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Kenneth

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Looked clean but there was a lot of garbage under the bed.
Stayed 2 nights in Nov 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024