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Tru By Hilton Columbus East Broad

2.5 star property

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Photo gallery for Tru By Hilton Columbus East Broad

Terrace/patio
Lobby
Exterior
Free WiFi
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
6440 East Broad Street, Columbus, OH, 43213
  • Mount Carmel East
    ‪19 min walk‬
  • Easton Town Center
    ‪12 min drive‬
  • Greater Columbus Convention Center
    ‪17 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Free WiFi

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Free WiFi

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Hearing, Roll-In Shower)

Free WiFi

Room, 2 Queen Beds, Accessible (Mobility, Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Free WiFi

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Reception

Tru by Hilton Columbus Airport

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (758)
$109 nightly
The price is $109 total
includes taxes & fees
Tru by Hilton Columbus Airport

About this property

Tru By Hilton Columbus East Broad

Columbus hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a business center. Free breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite.
Tru By Hilton Columbus East Broad offers 91 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru By Hilton Columbus East Broad features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This Columbus hotel also offers a vending machine, express check-in, and express check-out. Complimentary self parking is available on site, along with a car charging station.

Tru By Hilton Columbus East Broad has designated areas for smoking.

Guests are offered a complimentary breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free breakfast available daily

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center

More

  • Designated smoking areas (fines apply)

Room amenities

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Pets

Pets allowed for an extra charge of USD 75 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet

Children and extra beds

Children are welcome

Important information

Optional extras

  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Tru By Hilton Columbus Broad
Tru By Hilton Columbus East Broad Hotel
Tru By Hilton Columbus East Broad Columbus
Tru By Hilton Columbus East Broad Hotel Columbus

Tru By Hilton Columbus East Broad Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 179 reviews
Rating 8 - Good. 26 out of 179 reviews
Rating 6 - Okay. 8 out of 179 reviews
Rating 4 - Poor. 6 out of 179 reviews
Rating 2 - Terrible. 11 out of 179 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 2 nights in Mar 2025

10/10 Excellent

Chynna

The property and staff were amazing!
Stayed 2 nights in Mar 2025

10/10 Excellent

Kate

Stayed 1 night in Mar 2025

2/10 Terrible

Stacy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We booked a room on March 15. We specifically chose your hotel because it had EV chargers. We are on a road trip and needed our car to charge overnight. It has a very low battery and there is a risk that it could run out before we reach another charging station. However, when we arrived the parking spaces for the EV chargers were occupied with cars that didn’t need to use them. We paid extra for your hotel for this connivence. We could have stayed at another hotel equally as nice for $40 less, but we reasoned that it would save us valuable time the next day. I’m sure you can understand how disappointed we are tonight. How can this problem be fixed in the future? Perhaps you can place cones or another barrier in those spots and let guests know that if they use them when they aren’t charging a vehicle, then they could be towed. This is a problem, but it can be fixed by your hotel since you are advertising this service to your clients. It would also help to empower your employees to be able to do more than just say “sorry, I can’t do anything”.
Stayed 1 night in Mar 2025

8/10 Good

Sue

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel Kojo

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping center and the airport
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and beautiful, clean property! 10/10 would recommend!
Stayed 1 night in Mar 2025

8/10 Good

Kayla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel. The pool and gym were nice. Room was clean. Only complaint was just all the construction around the area, but that is obviously not the hotels fault. Staff was nice. It was a nice stay for a reasonable price with breakfast included.
Stayed 1 night in Mar 2025

2/10 Terrible

Karly

Stayed 1 night in Mar 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Toni

Disliked: Staff & service, property conditions & facilities
I booked my stay through Expedia and upon checkin was told that they couldn’t use my booking and they would have to do my check in the regular way. The manager informed me that I would receive a refund from Expedia when the system recognizes that my card was not charged through the booking.
Stayed 1 night in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay here if you're a light sleeper

Positives: new property, no carpet, shower is decent sized and had good water pressure, clean linens, TV had Netflix app, excellent black out drapes, and bed was firm but reasonably comfortable, pool, and pool table in the lobby. Negatives: 0 soundproofing, tons of street noise and you could hear everything in the hotel (this didn't bother me, but it would be awful for a light sleeper), very small space, no freezer in dorm sized fridge, no coffeemaker or microwave in room.
Stayed 1 night in Mar 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Tristan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this place nice quiet clean convenient i will definitely be coming back dats for sure .i am impressed been impressed since i walked threw entrance. Thanks yall from 1 to 100 i give it a 150
Stayed 1 night in Mar 2025

10/10 Excellent

Elisabeth

Stayed 3 nights in Feb 2025

2/10 Terrible

Colby

Stayed 1 night in Mar 2025

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15 min Uber from downtown Columbus. Clean, nice staff. It sits on a busy highway with no pedestrian crossing. There are quite a few food options near by, but unable to access by foot.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

We had a wonderful stay! Our room was super clean, especially loved no carpet in the room! Very comfortable bed(s) and great water pressure in the shower. Hotel staff was very welcoming and courteous.
Stayed 1 night in Mar 2025

2/10 Terrible

Elias

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a three-night reservation booked over a month in advance through Expedia. However, upon my arrival at 1:30 AM—with my two young children asleep in the lobby—I was informed that my reservation had been canceled without any prior notice or explanation. After speaking with the front desk, they contacted the General Manager, who claimed that my card was declined. This was impossible, as I had already paid through Expedia, and the hotel did not have my card on file. Despite this, I was told there were no available rooms and was left to find alternate accommodations at 2 AM. Following a lengthy discussion with Expedia’s customer service, I was informed that I could return to the hotel and book a room directly—but at a drastically inflated rate of $850, which was $340 more than my original reservation. It is deeply concerning and unethical that a room suddenly became available at a higher price after I had been turned away. As a result of this situation, I was forced to wait in my car with my children in the cold, and I am now being asked to pay significantly more for the same room I had already reserved. This experience was not only distressing but also unacceptable in terms of customer service and ethical business practices.
Stayed 3 nights in Feb 2025

10/10 Excellent

Madison

Stayed 1 night in Feb 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, clean, friendly staff. Games and pool table in lobby, free breakfast
Stayed 3 nights in Feb 2025

6/10 Okay

Becca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud neighbors and lost a good amount of sleep because of it the second night unfortunately.
Stayed 2 nights in Feb 2025

10/10 Excellent

Charmayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, welcoming, located near everything.
Stayed 1 night in Mar 2025

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and clean

The staff was amazing. The rooms were amazing. All together this place was amazing. I loved how you could not access the upstairs unless you had a room key. It mad me feel safer.
Stayed 2 nights in Feb 2025