2/10 Terrible
Zion
Dec 22, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room I checked in to, the heaters weren’t working properly as they kept cutting on and off WAY before they reached the temp I set it to, so I really had to sit there and huddle up in front of the heater in this “luxury” hotel to stay warm. Of course this had to happen when it was 22 degrees outside because they can’t make sure things work in their hotel. In the suite room, there’s one heater in the bedroom and one heater in the living room area. I asked the maintenance man if they weren’t able to run at the same time, which they definitely should be able to or else what is the point, and he of course talks to me like I’m the idiot for expecting that. After he left to go talk to the front desk about switching me rooms, of course they both started running at the same time, proving their own maintenance man’s incompetence. So after spending one hour getting everything into that room from my car, I had to pack up and move it all again. So much for the price huh.
When I got to the second room and went to put my drinks in the fridge, I realized that the temperature gauge on it was broken, no cold drinks for you but thanks for your money! These are the basics, and this place is much more expensive than cheaper hotels that can still at least get these basics right. “HDTVs” probably from when they first came out, dust and trash all behind bedroom desk. You’d get a better experience than this place at a motel
Zion
Stayed 1 night in Dec 2024