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Hyatt Place Columbus/Polaris

3.0 star property

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Photo gallery for Hyatt Place Columbus/Polaris

Children's activities
Lobby
Terrace/patio
Front of property
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Pet friendly
$143
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
2006 POLARIS PARKWAY, Columbus, OH, 43240
  • Polaris Fashion Place
    ‪18 min walk‬
  • Easton Town Center
    ‪13 min drive‬
  • Columbus Zoo and Aquarium
    ‪16 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(57 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (High Floor, 2 queenbed & 1 sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Room (High Floor, 2 queenbed & 1 sofabed)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (2 queenbed & 1 sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible, Bathtub (2 queenbed & 1 sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible (2 queenbed & 1 sofabed)

Free toiletries, hair dryer, towels, soap

Room, Accessible (2 queenbed & 1 sofabed)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 queenbed & 1 sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Room (2 queenbed & 1 sofabed)

9.8 out of 10
Exceptional
(43 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Lobby

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  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, 1,018 reviews
Drury Inn & Suites Columbus Polaris

About this property

Hyatt Place Columbus/Polaris

3-star hotel in Polaris
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request.
Hyatt Place Columbus/Polaris offers 112 accommodations with safes and coffee/tea makers. Accommodations are furnished with queen sofa beds. 65-inch Smart televisions come with digital channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Columbus hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Hyatt Place Columbus/Polaris features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This 3-star property offers access to a business center and a meeting room. This business-friendly hotel also offers a terrace, barbecue grills, and concierge services. Complimentary uncovered self parking is available on site, along with a car charging station.

Hyatt Place Columbus/Polaris is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Placery - This restaurant serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's World of Hyatt mobile app before check-in
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation (varies based on length of stay)
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place Columbus Polaris
Hyatt Place Columbus/Polaris Hotel
Hyatt Place Columbus/Polaris Columbus
Hyatt Place Columbus/Polaris Hotel Columbus

Hyatt Place Columbus/Polaris Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 578 out of 772 reviews
Rating 8 - Good. 86 out of 772 reviews
Rating 6 - Okay. 51 out of 772 reviews
Rating 4 - Poor. 29 out of 772 reviews
Rating 2 - Terrible. 28 out of 772 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Stayed 3 nights in May 2025

10/10 Excellent

anthony

Stayed 3 nights in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities
Stayed 1 night in May 2025

8/10 Good

Walter

Stayed 2 nights in Jun 2025

10/10 Excellent

Terry, Huntington

Stayed 1 night in May 2025

10/10 Excellent

Ashlie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean nice staff
Stayed 2 nights in May 2025

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and tended to us in a timely manner. It was welcoming and easy to communciate with them.
Stayed 3 nights in May 2025

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really good. Staff was nice and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Lashonda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was great and the staff was wonderful and so helpful. I loved the longer breakfast hours and just how peaceful the property was. The only thing I didn’t like was no microwave in the rooms, so you have to go downstairs to microwave something and it’s not available during breakfast hours. In addition, the “complimentary” water you do have to pay for if you’re not an elite member.
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful service

The ladies at the front desk in the evening were great. Check in was easy, I was given good recomendations to restaurants around. They were nothing short of friendly and wonderful. The hotel was very clean, and breakfast choices were great.
Stayed 1 night in Jun 2025

10/10 Excellent

Christi

Stayed 3 nights in May 2025

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Stayed 1 night in May 2025

10/10 Excellent

Theda

Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and professional. The room was very clean and the hotel is accessible to lots of shopping and dinning.
Stayed 2 nights in May 2025

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For a new hotel the condition of the rooms did not look new. Our bathroom door was broke upon arrival which they did fix, took them a bit but they did fix it. Everyone was nice and polite which was a plus. Rooms were a bit small but I did have three adults and two kids so it did work out. Beds were pretty comfy. Sometimes hotel rooms smell dusty but this one did not so they do clean pretty good. I was just surprised for a new hotel, it looked to be several years old given the wear and tear already or poor craftsmanship. I probably would not stay at a hotel like this again but for a quick weekend trip it did what it needed to do.
Stayed 2 nights in May 2025

8/10 Good

Matt

Stayed 1 night in May 2025

10/10 Excellent

MaryLauren

Stayed 1 night in May 2025

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Maingerel, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
we would definitely visit back.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location for shopping - very close to Polaris mall and IKEA
Stayed 1 night in May 2025

4/10 Poor

Ling

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom is dirty and bedsheets is torn
Stayed 1 night in May 2025

8/10 Good

Amanda

Stayed 2 nights in May 2025

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was in a great, safe location and conveniently situated on a direct route to the zoo. The rooms were bright and clean, and the staff was very friendly throughout our stay. The only downside was that, due to the holiday weekend, the hotel seemed unprepared for breakfast service, and there was no water on the 5th floor. Not much they can do about the water but If I were in management, knowing these issues arose on the first night and that there wasn’t enough staff, I would have gone out to purchase additional items like yogurt, more fruit, and ready-to-go breakfast options to help accommodate guests during the busy weekend. There were a lot of irate guests. The reason i kept the high rating was because the front guest staff were honestly trying their hardest and they did everything they could to remedy to situation.
Stayed 3 nights in May 2025

4/10 Poor

Richard

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Upon arrival…there was no hot water. The ‘breakfast’ was a joke. Only thing good about it was the coffee. There were noises in my room. I asked for large towels, my room didn’t have any. Never received them.
Stayed 2 nights in May 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has good appearance; room was clean. Turned up heat and fan was very loud every time it turned during the night. Biggest factor was lack of hot water to upper floors (3-5 - we were on 4). We were told about it at checkin and that they were working on it & should be fixed by morning. Morning came, no hot water in shower, a small trickle of hot water thru sink. We chose not to have a cold shower! At checkout, most customers were complaining about same thing; desk was very kind, apologetic and took our name to the list of unhappy campers requesting some type of compensation from Hyatt Mgmt. Another comment circulating the lobby was that hot water service was being replaced throughout the hotel with floors 2 & 3 complete, but upper floors were not yet finished...why did Hyatt take reservations for those rooms knowing hot water would not be available? Awaiting some response from Hyatt. Otherwise, the hotel was very nice, breakfast was very good and staff worked hard to keep it stocked and running.
Stayed 1 night in May 2025