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Comfort Suites Columbus West - Hilliard

2.5 star property

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Photo gallery for Comfort Suites Columbus West - Hilliard

Free daily on-the-go breakfast
Lobby
Suite, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, desk, laptop workspace
Lobby
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Housekeeping
  • Gym
  • 24/7 front desk
$117
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
5547 Keim Cir, Columbus, OH, 43228
  • Hollywood Casino
    ‪5 min drive‬
  • Ohio Stadium
    ‪13 min drive‬
  • Ohio State University
    ‪14 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(29 reviews)
  • 300 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, down comforters, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(28 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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About this property

Comfort Suites Columbus West - Hilliard

Columbus hotel with indoor pool
This hotel features an indoor pool, a fitness center, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Suites Columbus West - Hilliard offers 71 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Suites Columbus West - Hilliard features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Columbus West
Comfort Suites Hotel Columbus West
Comfort Suites Columbus West Hilliard Hotel
Comfort Suites Columbus West - Hilliard Hotel
Comfort Suites Columbus West Hilliard
Comfort Suites Hilliard
Comfort Suites Columbus West - Hilliard Columbus
Comfort Suites Columbus West - Hilliard Hotel Columbus

Comfort Suites Columbus West - Hilliard Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 435 out of 951 reviews
Rating 8 - Good. 324 out of 951 reviews
Rating 6 - Okay. 122 out of 951 reviews
Rating 4 - Poor. 39 out of 951 reviews
Rating 2 - Terrible. 31 out of 951 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Michelle

Traveled with family and small children, Business traveler
Disliked: Amenities
Our room has Pop corn on the floor. One roll of toilet paper emptied. Two towels in bathroom with 5 guests 2 adults and three children. How is anyone supposed to shower. Then I asked staff if they had towels. None were available due to being booked. None in the pool area. Two tissues left in tissue box. 😩 Then I was double charged for my stay? I have never been double charged for a one night stay. Staff was extremely rude when I brought it up. Next thing I knew she was gone for the day. No one knows anything. I suggest paying more at a 5 star rather than poor service.
Stayed 1 night in May 2025

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room 206 needs small repairs like new lamp
Stayed 3 nights in May 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easily accessible.
Stayed 1 night in May 2025

4/10 Poor

Cynthia L

W
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we got to the room Got unpacked food in the refrigerator the settling down for the night. The toilet would not quit running. We tried to fix it. Then we had to get another room so we had to get everything packed back up and change rooms. Then for breakfast there was no muffins, they were out of quite a bit of stuff so was not really a breakfast. We had to go somewhere else to eat.
Stayed 1 night in May 2025

8/10 Good

candice

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and good food for breakfast
Stayed 1 night in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well recommended
Stayed 1 night in May 2025

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and quiet. Staff was helpful and courteous
Stayed 1 night in May 2025

8/10 Good

Steve

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff, 3rd floor room quiet, comfy beds, good breakfast variety, distance from Crew Stadium manageable. Only issue is the use of plastic cups in rooms and breakfast area, and cardboard coffee cups instead of mugs in room.
Stayed 4 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat looking. Definitely will stay here again. Easy access and nice neighborhood.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Stayed 4 nights in Nov 2024

10/10 Excellent

Debra

Stayed 1 night in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. The room was warm and roomy
Stayed 1 night in Apr 2025

8/10 Good

Ashley

Stayed 2 nights in Apr 2025

2/10 Terrible

Muammer

Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in was a disaster
Stayed 1 night in Apr 2025

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was well kept and the breakfast was solid, although not much variation. Good location, next to a lot of restaurants.
Stayed 2 nights in Apr 2025

6/10 Okay

Joseph

Traveled with family
Disliked: Staff & service, amenities
The room was nice, clean and comfortable. The staff was unacceptable. We were yelled at when we checked in and the breakfast wasn't set up properly in the morning when we checked out.
Stayed 1 night in Apr 2025

4/10 Poor

Murugan

Traveled with family
Disliked: Staff & service
The staff needs upgrade, they are not welcoming.
Stayed 1 night in Apr 2025

4/10 Poor

Darcell

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is extremely rundown for the price! $140/night is extremely overpriced for the quality of the rooms. The shower curtain rod was
Stayed 2 nights in Apr 2025

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shower issues

The only thing we needed was a shower curtain. The water ran everywhere and she wasnt able to wash her hair.
Stayed 1 night in Apr 2025