This is a heritage hotel, offering good value, a convenient location with a helpful staff.
When I had an issue with a third party booking company, they assisted me in resolving it.
For those with reasonable expectations, it is an excellent choice. After reading the reviews, those that were disappointed were not very grounded in reality and expected the experience of a brand new hotel, which is unreasonable.
For example, many people were complaining about the lack of an elevator ignoring the fact, it is an older building that cannot easily retrofit an elevator into. The location is central and some of the businesses nearby may not appeal to some, but this is not in the hotel’s control and they provide a safe and clean environment. I would stay here again.