4/10 Poor
Christina
Traveled with partner
Oct 8, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed at the Dorchester for 2 nights in October 2024.
I’ve never stayed at a hotel that is this difficult to reach, even as a current guest.
We tried calling on Friday night to ask some further questions (we were coming to stay the following day) but the phone kept ringing and ringing and we didn’t end up getting through.
When we arrived we were provided with an after hours line to call, however guests will likely have to use this line even during regular hours.
On Sunday - they were barely at the front desk. Later, tried calling the front desk at 6 pm (within the hours of their front desk service) but we never got through. Went to the front desk but no one was there. Had to call after hours line even though it wasn’t after hours. They picked up and said that no one was at the hotel, and that it would take at least an hour to get us a replacement tissue box and a paper towel roll because no staff were on site.
Christina
Stayed 2 nights in Oct 2024