An indoor pool, a fitness center, and a hot tub are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Holiday Express & Suites Portales by IHG offers 65 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Holiday Express & Suites Portales by IHG provides a hot tub and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a vending machine, an arcade/game room, and laundry facilities. Complimentary self parking is available on site.
Holiday Express & Suites Portales by IHG is a smoke-free property.
Guests are offered a complimentary buffet breakfast.
Languages
English, German, Greek, Hindi, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Free buffet breakfast
Things to do
Arcade/game room
Gym
Indoor pool
Spa tub
TV in common areas
Family friendly
Arcade/game room
In-room crib
In-room microwave
In-room refrigerator
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Laundry facilities
Safe at front desk
Vending machine
Guest services
Housekeeping (daily)
Business services
Business center
Meeting room
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
3 floors
Banquet hall
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Free crib
Rollaway/extra bed (surcharge)
Bathroom
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Iron/ironing board
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Holiday Express Hotel Portales
Holiday Express Portales
Holiday Express Portales Hotel
Holiday Express Suites Portales
Express Suites Portales
Holiday Express & Suites Portales by IHG Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Hotel was not as clean as other holiday inn express hotels we have staying in, in the past.
We needed more bath towels (only 2 in a room with 2 beds), they gave us pool towels. Indoor pool was cold. Hotel needs updated
The whole stay was good. Since our room hadn’t been cleaned had ask for clean towels, coff, and trash emptied. They did as soon as I asked. Leaving the desk clerk wasn’t helpful and made a jester behind my back that my husband observed. Not professional at all!
The front desk was very courteous. Rooms were very comfortable and clean. Loved the shade to make the room dark. Changes to the soaps and lotions are a big improvement
We will probably not stay there again.. Unheated pool and non working jets on hot tub.. We paid extra for for a pool. The kids will get in in but not adults. This has been a problem since covid. This is not where you should cutting. I don't mind the cutting of room services, but pool we [paid extra for. DeLores
DE LORES
Stayed 4 nights in Jun 2024
6/10 Okay
Alicia
Traveled with family
Jun 9, 2024
Liked: Cleanliness
The pool towels were never replenished the entire weekend of our stay. Never saw any staff.