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The Westin Cleveland Downtown

4.0 star property

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Photo gallery for The Westin Cleveland Downtown

Exterior
Creator video - submitted by Tien Chen
Junior Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, down comforters, pillowtop beds, in-room safe
Reception
46-inch LCD TV with premium channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Laundry
  • 24/7 front desk
$152
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Progressive Field
    ‪13 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 819 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed, Non Smoking, City View

  • 543 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(57 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(117 reviews)
  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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Front of property

Hilton Cleveland Downtown

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  • Pet friendly
  • Restaurant
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4.6 out of 5, Wonderful, 1,137 reviews
Hilton Cleveland Downtown

About this property

The Westin Cleveland Downtown

4-star hotel in Downtown Cleveland
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 18 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 20473 square feet (1902 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Parking is available onsite for a surcharge.

The Westin Cleveland Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Masa & Agave Cantina - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Masa & Agave Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 921 out of 1551 reviews
Rating 8 - Good. 301 out of 1551 reviews
Rating 6 - Okay. 158 out of 1551 reviews
Rating 4 - Poor. 83 out of 1551 reviews
Rating 2 - Terrible. 88 out of 1551 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lauri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice but room service didn’t come back if you weren’t ready for them when they first knock. Good food and great breakfast staff at the restaurant but dinner/happy hour service was terrible. If the hotel has more guests than usual due to events they should plan accordingly for staff and hours.
Stayed 3 nights in May 2025

10/10 Excellent

Hunter

Stayed 3 nights in May 2025

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Walkable to Rock & Roll Hall of Fame. My only complaint was the fan in bathroom did not work. Otherwise, the room was great.
Stayed 1 night in May 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Amazing staff.
Stayed 4 nights in May 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, room comfort
The room smelled of cigarette smoke or mold. AC ran all night, couldn’t get it to turn off.
Stayed 1 night in May 2025

10/10 Excellent

Neysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay downtown. Close to all the mIn attractions.
Stayed 1 night in May 2025

10/10 Excellent

Timothy

Traveled with family
Liked: Amenities, property conditions & facilities
It was very close to our venue . Rooms were clean and comfortable
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Ticey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed.
Stayed 1 night in May 2025

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and pleasant staff
Stayed 3 nights in May 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to stadium concert was great n walking distance.
Stayed 1 night in May 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location!
Stayed 1 night in May 2025

8/10 Good

Domenick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish a coffee shop was in the hotel. It would be nice to gran a bagel & coffee & hit the road.
Stayed 1 night in May 2025

10/10 Excellent

Anel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The helpfulness and friendliness of the staff stood out.
Stayed 4 nights in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, updated. Pleasant staff.
Stayed 2 nights in May 2025

4/10 Poor

Bryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the front desk staff is very rude.
Stayed 2 nights in May 2025

10/10 Excellent

Piper

Liked: Cleanliness, staff & service, property conditions & facilities
Great service great hotel
Stayed 1 night in May 2025

4/10 Poor

Young Oh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

chike

Stayed 4 nights in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff!
Stayed 3 nights in May 2025

10/10 Excellent

Heather

Stayed 1 night in May 2025

8/10 Good

Randolph

Stayed 2 nights in May 2025

10/10 Excellent

Jahonna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay during a quick trip for a concert. Very nice staff and loved the room.
Stayed 2 nights in May 2025