2/10 Terrible
Michael
Business traveler
Mar 19, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This property has been on the continual decline since it's conception. I've stayed at this location since it was opened and have seen a drastic change in the cleanliness, staff and clientele. Weed seems to be the air freshener of America I get it. But catching the fragrance in the elevator or in the hallway just seems to be the norm at this place. The Smart thermostats are the dumbest thing to be put in any hotel. What an inconvenience it is to have to physically move to get your room temperature back where your stat was set at. Broken shower door that doesn't close, broken chair at my desk and funky looking stains on the couch. No bar or soap at the sink and dirty refrigerator. The list goes on and on and yet they charge more than the other competitive hotels. I will not book at this hotel again. I will take my business back to the home2. And outback and bonefish next door should hear what the front desk personnel negatively have to say about their business. They need to learn hospitality skills rather than voicing their opinion about food and understand some customers are limited for transportation so when they ask how the bonefish or outback is next door you should politely say I don't know or it's very popular. This hotel sucks.
Michael
Stayed 1 night in Mar 2025