6/10 Okay
Shanelle
Traveled with family and small children, Traveled with family
Nov 25, 2024
Liked: Staff & service
Disliked: Amenities
The hospitality of the desk service was very nice. They were friendly and accommodating. I am not sure if it is an extended stay policy but the dishes and bedding for the pull out sofa not being in the room was strange to me. The extra cost to have access to those items seems crazy. I am guessing that people steal them or something. I was also surprised at the cleaning fee if you trash the room. It must be another common occurrence. My family knows better. The amenities really need taken care of in order to meet standards. The pool area looks nice online but deceives. There is broken equipment, poor lighting, cloudy water, and dirty flooring. I specifically came for the pool because I have kids. The breakfast "grab and go" was minimal but the coffee was not available like at other hotels.
There was a fishy smell in the hallway. The cleanliness was average (to below) and I'm sure if I pulled out cleaning supplies, it would have been a lot cleaner. However, I know you get what you pay for. The beds and tub was clean and I think that is what most people would want for a night or two. My family will look elsewhere in the future.
Shanelle
Stayed 1 night in Nov 2024