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Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG

Suite, 1 King Bed (Whirlpool) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Exterior
Indoor pool
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
5171 Brecksville Road, Richfield, OH, 44286
  • Cuyahoga Valley National Park
    ‪4 min drive‬
  • Boston Mills Ski Resort
    ‪9 min drive‬
  • Blossom Music Center
    ‪23 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Accessible Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Bedroom, Accessible (Accessible Tub)

  • Sleeps 6
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed (Leisure)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Bedroom

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Hearing)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Whirlpool)

Suite, 1 King Bed (Whirlpool) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed (Whirlpool)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, Non Smoking

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG

Richfield hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG offers 67 accommodations with complimentary newspapers and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 700 square feet (65 square meters) include conference space. This business-friendly hotel also offers a vending machine, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 700 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Cleveland Richfield
Holiday Inn Express Hotel Cleveland Richfield
Holiday Inn Express Hotel Suites Cleveland Richfield
Express Cleveland Richfield
Holiday Inn Express Hotel Suites Cleveland Richfield
Holiday Inn Express Hotel Suites Cleveland Richfield by IHG

Holiday Inn Express Hotel & Suites Cleveland - Richfield by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 429 out of 1001 reviews
Rating 8 - Good. 305 out of 1001 reviews
Rating 6 - Okay. 132 out of 1001 reviews
Rating 4 - Poor. 80 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

melissa

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Barbara, Clyde

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and kind. great breakfast options, water in the lobby and clean. pool was great, hot tub jets not functioning, but all in all, not bad
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Jan 2025

8/10 Good

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Anne, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was convenient to the turnpike and had a gas station adjacent. It was a good place to stop for a night.
Stayed 1 night in Jan 2025

10/10 Excellent

BRITTANY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean. Lovely stay. Hopefully someone or a service helps the long haired cat outside before it’s -10.
Stayed 1 night in Jan 2025

10/10 Excellent

Kenyon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌼 I LOVED doing my e-commerce business here . Perhaps especially due to the Wi-Fi and numerous USB outlets (both A & C) . The pool and jacuzzi were nice amenities also , all the amenities at that ! And oh yeah the customer service ! 🌼 CONSIDERING THE WI-FI ; It’s not just your average free Wi-Fi . It’s real deal Wi-Fi … well at least good enough to play the radio online while operating an eBay shop (shopbloombloom) . :) 🌼 AND then the pool and jacuzzi tub ! I’m so sad that I have to go . But hey ! It was one heck of a show ! With a beautiful view of the snow . If only one could see how fast them truck could go ! In safe conditions that would be one heck of a show ! 😁 🌼 AND OH ! The customer service is not to be overshadowed ! Big bloomin’ shouts out to Robert , Jannette , Sam , Ms. D , Sandy , and all the rest ! What a pleasure to be served . To see them do their best . 😁 🌼 AND OMG that exclusive Papa John’s discount ! It was so good of a deal I ate pizza over and over again for the sake of my budget lol . 🌼 AND WOW ! The ability to send and receive packages ……… 🌼 CLEARLY , I can go on and on …. An indicator that validates my 5 stars . So what are ya waiting for , come for a visit whether you’re near or far . 🌼 (AND NO , this was not affiliate marketing … but from the heart) . 🤗💓

2/10 Terrible

Christopher

Stayed 1 night in Oct 2024

8/10 Good

delly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rachel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Christopher

Stayed 2 nights in Dec 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean & comfortable. Breakfast was very good. Room was noisy .... lots of kids there for a sporting event. Outside area (parking) was a mess ....
Stayed 3 nights in Dec 2024

8/10 Good

Dennis

Stayed 1 night in Dec 2024

6/10 Okay

Cherilyn

Traveled with family and small children
Liked: Cleanliness, amenities
Everything was fine except for a hook sticking out from the side of the bed that took a layer of skin off of my shin. I spoke to the receptionist but she was unable to figure out how to help me aside from offering my family some snacks. She told me someone would call about adding points to my account or comping the room, but I have yet to receive any communication from the hotel.
Stayed 1 night in Dec 2024

6/10 Okay

katie

Stayed 2 nights in Dec 2024

4/10 Poor

Stacy

Disliked: Staff & service, property conditions & facilities
We had to trade our room.key several times. We stayed as a team and several other people had the same issue
Stayed 1 night in Dec 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would book this hotel again.

This was a nice hotel for the money. Very clean. Staff was very friendly, cheerful, and helpful. Beds were comfortable. Nice to have a microwave, coffee maker, and refrigerator
Stayed 2 nights in Dec 2024

8/10 Good

John

Stayed 1 night in Dec 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trying to get home!

Coming home from Christmas, the nicest hotel around by far, great service, comfortable bed, just make sure you find the right window shade to close, no curtains on our window, we had parking lot lights shining in the room all night, because we pulled the wrong shade down…. Oh well, very good breakfast!!
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey, Fort Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Stayed 1 night in Dec 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The room was very clean. However when showering the water was not draining so we were standing in water when showering. Also, the heater was very noises si we didn’t sleep good.
Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2024

10/10 Excellent

Kimmisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2024