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Hilton Garden Inn Cleveland East/Mayfield Village

3.0 star property

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Photo gallery for Hilton Garden Inn Cleveland East/Mayfield Village

Reception
Reception
Suite, One King Bed, Accessible | Living area | 32-inch flat-screen TV with digital channels, TV
Exterior
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Room service
  • Bar
  • Pet friendly
  • Pool

Explore the area

Map
700 Beta Dr, Mayfield, OH, 44143
  • Cleveland Clinic - Hillcrest Hospital
    ‪4 min drive‬
  • Legacy Village
    ‪9 min drive‬
  • Cleveland Clinic
    ‪22 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, One King Bed, Accessible

Suite, One King Bed, Accessible | Living area | 32-inch flat-screen TV with digital channels, TV

Suite, One King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Evolution Two Queens

Evolution Two Queens | Premium bedding, in-room safe, desk, iron/ironing board

Evolution Two Queens

8.8 out of 10
Excellent
(35 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Evolution King

Premium bedding, in-room safe, desk, iron/ironing board

Evolution King

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 3
  • 1 King Bed

Evolution King with Whirlpool

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

One King Bed, Non-Smoking, Roll In Shower

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Evolution Junior King Suite

Evolution Junior King Suite | Living area | 32-inch flat-screen TV with digital channels, TV

Evolution Junior King Suite

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Cleveland East/Mayfield Village

3-star Mayfield hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn Cleveland East/Mayfield Village offers 128 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Mayfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Hilton Garden Inn Cleveland East/Mayfield Village provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 6630 square feet (597 square meters) include a conference center. This business-friendly hotel also offers a vending machine, gift shops/newsstands, and complimentary newspapers in the lobby. A complimentary area shuttle within 5 mi is available for guests. Complimentary self parking is available on site.

Hilton Garden Inn Cleveland East/Mayfield Village is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and noon.
The Garden Grill & Bar - This restaurant specializes in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to noon for a fee: USD 7 for adults and USD 7 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Garden Grill & Bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Conference center (6,630 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately USD 7 for adults and USD 7 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Cleveland East/Mayfield Village
Hilton Garden Inn Cleveland Village
Hilton Garden Inn Cleveland Village Hotel
Hilton Garden Inn Cleveland Village Hotel East/Mayfield
Hilton Garden Inn Cleveland East/Mayfield Village Hotel Mayfield
Hilton Garden Inn Cleveland East/Mayfield Village Hotel
Hilton Garden Inn Cleveland East/Mayfield Village Mayfield
Hilton Garn Cleveland Mayfiel
Hilton Garden Inn Cleveland East/Mayfield Village Hotel
Hilton Garden Inn Cleveland East/Mayfield Village Mayfield
Hilton Garden Inn Cleveland East/Mayfield Village Hotel Mayfield

Hilton Garden Inn Cleveland East/Mayfield Village Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 480 out of 925 reviews
Rating 8 - Good. 279 out of 925 reviews
Rating 6 - Okay. 89 out of 925 reviews
Rating 4 - Poor. 40 out of 925 reviews
Rating 2 - Terrible. 37 out of 925 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Eve

Stayed 2 nights in Apr 2025

6/10 Okay

william

Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here on several occasions and the staff has always been friendly and courteous. I will stay here again the next time I'm in the Mayfield Heights area for work.
Stayed 2 nights in Apr 2025

10/10 Excellent

Freda

Traveled with partner
Liked: Staff & service
Everything was fine but needs some refurbishing. Looks old. Carpet needs replacing
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly

Very clean throughout. Staff was very friendly. And the continental breakfast was a great value.
Stayed 1 night in Apr 2025

6/10 Okay

Mariah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice Pool Broken Hot Tub

Where do I start it was fine when we check in but this morning when it was breakfast time I was unfortunately told we needed a voucher or have to pay out of pocket I had two rooms which bought same time but only one had 2 breakfast vouchers when it’s 6 of us so now I was stuck paying for everyone else’s meal which is crazy because why wasn’t that brought to my attention when I checked in the first day, I just don’t like how they work but other than that my kids had a good time in the pool but definitely not coming back also asked for late check out they agreed then gets a nasty phone call from front desk saying it’s time to go like I didn’t call down there to ask for a 1pm check out but unfortunately, the rude lady on the phone said it was time to go now which was 12 PM 1st time there last time there.. but y’all enjoy
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was ok. The hotel was a little outdated and the beds were very squeaky, just sitting on them.
Stayed 1 night in Mar 2025

10/10 Excellent

Molly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was incredibly friendly, helpful and accommodating— they really made the stay
Stayed 1 night in Mar 2025

6/10 Okay

Robert

Bar wasn’t open 👎
Stayed 2 nights in Mar 2025

6/10 Okay

Nancy

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Not at all satisfied

We booked this hotel specifically for the pool and hot tub. At check in, we asked where the pool was and she gave directions without mentioning that the hot tub was empty and the pool was filthy, freezing cold and obviously had not been I use for quite some time. There was a gross bandage and clump of black hair floating in the cold and dirty pool. We went back to our room took our bathing suits off and listened to a 3year old cry for an hour because we couldn’t swim. The staff seemed nonexistent and when I did get someone to check us in she was not friendly.
Stayed 1 night in Mar 2025

6/10 Okay

Bwana

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No restaurant or bar on a Saturday night and the pool was too cold
Stayed 1 night in Mar 2025

8/10 Good

Kevin Dean

Stayed 2 nights in Mar 2025

10/10 Excellent

Teri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!!

It was a work trip. I love not leaving the hotel for dinner. The menu was rather limited and I'm gluten free but Reynard, the server, helped me sift through. Gotta say the chicken wings and Ceasar salad were perfect!
Stayed 1 night in Mar 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Traveled with family
Stayed 1 night in Feb 2025

2/10 Terrible

Sorivel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby looked a mess and the pool wasn’t functional
Stayed 1 night in Feb 2025

8/10 Good

Tonya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this one because it showed a hot tub, but the hot tub was broke. They said it has been for years. And they tried to get 3rd party sites too stop advertising it. Also breakfast is not included. Items extra. But it is a nice hotel and rooms were good.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the AC unit in the room was incredibly loud upon startup - woke me up every time it kicked on
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Francis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was really nothing notable near the hotel. But hotel was very nice, staff friendly and helpful.
Stayed 2 nights in Oct 2024

6/10 Okay

Natalie

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff are great! Very responsive and helpful. The property really needs updating, especially the rooms. The lighting in the rooms is also really poor.
Stayed 2 nights in Jan 2025

4/10 Poor

Judy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
HVAC in room was not working properly. Temps in teens outside. Notified front desk.
Stayed 1 night in Jan 2025

10/10 Excellent

JASON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Lori

Traveled with family
Liked: Amenities
Everything was nice, clean and comfortable. Slept like a log very comfy bed. The only complaint I could have was really looking forward to the hot tub and it was empty and not working.
Stayed 1 night in Jan 2025