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DoubleTree by Hilton Cleveland - Westlake

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Cleveland - Westlake

Reception
Point of interest
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View from room

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Gym

Explore the area

Map
1100 Crocker Road, Westlake, OH, 44145
  • Crocker Park
    13 min walk
  • Lake Erie Nature & Science Center
    3 min drive
  • Huntington Beach
    8 min drive
  • Cleveland, OH (CLE-Hopkins Intl.)
    25 min drive

Room options

View all photos for Suite, 1 King Bed, Pool View

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Pool View

  • 725 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Pool View

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Pool View

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Poolside

Room, 2 Double Beds, Poolside | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Poolside

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Treat Self)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower, Treat Self)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Treat Yourself Amenity)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed (Treat Yourself Amenity)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Treat Yourself Amenity)

Room, 2 Double Beds (Treat Yourself Amenity) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds (Treat Yourself Amenity)

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Poolside

View from room

Suite, 1 King Bed, Poolside

  • 725 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible

Room, 2 Double Beds, Accessible | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn Cleveland-Westlake

Breakfast included
Pet friendly
Parking included
Free WiFi
4.1 out of 5, Very Good, (1069)
The price is $110
per night
$129 total
includes taxes & fees
Dec 14 - Dec 15
Hampton Inn Cleveland-Westlake

About this property

DoubleTree by Hilton Cleveland - Westlake

Westlake hotel close to Crocker Park
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and conference space.
DoubleTree by Hilton Cleveland - Westlake offers 267 accommodations with iPod docking stations and laptop-compatible safes. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Westlake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
DoubleTree by Hilton Cleveland - Westlake features an indoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. This hotel offers access to a 24-hour business center.

Wireless Internet access is complimentary. Event facilities measuring 11001 square feet (1022 square meters) include conference space. This business-friendly hotel also offers a vending machine, concierge services, and laundry facilities. Onsite self parking is complimentary.

DoubleTree by Hilton Cleveland - Westlake is a smoke-free property.

DoubleTree by Hilton Cleveland - Westlake has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 11,001 square feet of conference space
  • 24-hour business center

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
  • Spa tub
The following facilities are closed on Sunday and Monday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 35 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Cleveland-West
Holiday Inn Cleveland-West Hotel
Holiday Inn Cleveland-West Hotel Westlake
Holiday Inn Cleveland-West Westlake
Holiday Inn Westlake
Westlake Holiday Inn
DoubleTree Hilton Hotel Cleveland Westlake
DoubleTree Hilton Cleveland Westlake
DoubleTree by Hilton Cleveland Westlake
DoubleTree by Hilton Hotel Cleveland Westlake
DoubleTree by Hilton Cleveland - Westlake Hotel
DoubleTree by Hilton Cleveland - Westlake Westlake
DoubleTree by Hilton Cleveland - Westlake Hotel Westlake

DoubleTree by Hilton Cleveland - Westlake Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 405 out of 1111 reviews" "
Rating 8 - Good. 209 out of 1111 reviews" "
Rating 6 - Okay. 205 out of 1111 reviews" "
Rating 4 - Poor. 155 out of 1111 reviews" "
Rating 2 - Terrible. 137 out of 1111 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

stanfort

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Meghan

Stayed 1 night in Aug 2024

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to switch rooms because it was so dirty, dusty, and blotted stains on the bed sheets. The vents were dusty and coated. I asked for a new room and I was given one. The second room, the a/c wasn’t working well and after I showered when I took the towel off the bar the whole metal/plastic bar fell off the wall and struck my foot. Caused me to bleed and bruise. Never got a follow up from the GM like promised. I was given the night for free but that isn’t enough - the place should be CLEAN, it’s a hotel and with that comes trust that I will be comfortable. When I called to tell the front desk about the bleeding foot incident, they sent up a maintenance guy who told me they are in between cleaning staff! He also admitted my a/c was not functional. Still want someone to reach out to me. I shouldn’t be promised something and it not happen. This is not like Hilton at all. On my way back from Chicago, I was getting tired and needed another hotel 3 days later and reluctantly stayed about another DoubleTree in Youngstown, OH. WONDERFUL experience. So I blame the management staff in Westlake OH. You need to take care of your product
Stayed 1 night in Aug 2024

2/10 Terrible

Brittany

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed there this past weekend for our anniversary for the night. The location was great next to crocker park. However I wouldn't recommend this hotel to anyone! When we arrived around 5 to check-in we were told our room was not ready yet. I originally booked a king size room and instead we got a double queen room. Never once did the staff apologize. When we got to our room the bathroom shower was dirty you could see footprints still in the tub and the room had a musty smell to it. We left around 6 to head over to crocker park we didn't get back to our room until after 1 in the morning. We checked out around 9:45 the next morning. When we got home we noticed we had ants all in our shopping bags and our overnight bag. I've called the hotel several times and no one will get back to me regarding the issues we had at our stay. I wouldn't recommend this place to anyone the staff is rude, it's not clean. This is not like any other Hilton we have stayed at.
Stayed 1 night in Aug 2024

2/10 Terrible

Valerie

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was too far from Cleveland clinic. Things broke in the room like the towel rack just when taking a towel off
Stayed 2 nights in Aug 2024

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed for two weeks, within that two weeks, I had to do laundry. I visited the bar and got $10 in quarters. After washing my clothes using $5 worth of quarters, I left the other $5 worth of quarters on the dresser when leaving for work the following day! Upon returning to my room (205) the money was gone. More importantly, the room had mold on the walls and I was forced to return home early after developing shortness of breath and dizziness. Not sure if the mold contributed to that but it wasn’t worth the $1600 I spent to stay there the two weeks.
Stayed 13 nights in Aug 2024

8/10 Good

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

lina

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

fayez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff.
Stayed 1 night in Aug 2024

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in around 2am. Had hooligans across the hall loudly bang on our door 4 times in an row and put their thumb over the peephole. Immediately requested security to escort me and my girlfriend out. Felt my safety was in jeapordy.
Stayed 1 night in Aug 2024

2/10 Terrible

Angie

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The housekeeping staff didn’t appear to care about the property. They didn’t clean our room and the main bathroom in the lobby didn’t have soap or paper towels and some of the stalls didn’t even have toilet paper.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Iris

Liked: Staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Susan

Traveled with family
Power wash needed on entrance area, lobby carpets are stained, elevator was out of order, chair in 463 should be thrown out, no shampoo, conditioner, shower gel or lotion, just a very shabby place!
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, amenities
Beautiful atrium with pool. Great breakfast buffet. Clean and comfy.
Stayed 1 night in Aug 2024

4/10 Poor

Deneisha

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
Hello I will call customer service soon about what happened to me on my birthday vacation at this hotel rude ghetto workers don’t respect your privacy room wasn’t clean good I had to wipe stuff down I had to ask for free cookies that you supposed to get when you check in house keepers petting guest dogs then go back to touching sheets and towels without washing hands from touching dog who been outside that’s not right she should have pet the dog washed her hands then work or she just should have kept working and didn’t touch the dog then hotel has five floors with ice machine but only one machine work which is on first floor and my room was on fourth floor
Stayed 3 nights in Aug 2024

6/10 Okay

Dharmik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Thatiana

Not too bad
Uneventful. Served our singular purpose, a comfortable bed after a full day and the better part of the night out with family.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Security issues
Some stranger somehow was able to walk into my after the door was secured. This shouldn't be able to happen. Evidently the front desk person gave out my room x 2. I know this because when I tried to re-enter my room the key didn't work like it did the first time.
Stayed 1 night in Aug 2024

2/10 Terrible

Tammi

Stayed 1 night in Aug 2024

8/10 Good

Elias

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one emptied trash in room, no one changed sheets in room, no one changed towels in room after notifying front desk for all of these. Guests were loud up until 2am The shower had no pressure, the tub filled with water and didn’t drain.
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Liked: Property conditions & facilities
Great place to stay. Excellent staff, common area and rooms. Room was spacious and well decorated..everything you need in one location. I could live there. Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Lashawnda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024