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Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Breakfast, lunch and dinner served
Meeting facility
Breakfast, lunch and dinner served
Meeting facility
Breakfast, lunch and dinner served

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Housekeeping
  • Bar

Explore the area

Map
1260 Euclid Ave, Cleveland, OH, 44115
  • Cleveland State University
    4 min walk
  • The Ghost Light Restaurant & Lounge
    1 min walk
  • Tower City-Public Square Station
    14 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    5 min drive

Room options

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 533.7 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Pillowtop beds, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Room amenity

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Lake Erie View)

Room amenity

Standard Room, 1 King Bed (Lake Erie View)

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

  • 411 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Cleveland Downtown

Pool
Hot Tub
Breakfast included
Pet friendly
4.7 out of 5, Exceptional, (2349)
The price is $120
per night
$141 total
includes taxes & fees
Jan 8 - Jan 9
Drury Plaza Hotel Cleveland Downtown

About this property

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

3.5-star hotel in Downtown Cleveland
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel offers 204 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and 9 meeting rooms. Event facilities measuring 13079 square feet (1215 square meters) include conference space. This business-friendly hotel also offers a terrace, gift shops/newsstands, and tour/ticket assistance. Onsite parking is available (surcharge).

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Ghost Light Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: USD 16.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ghost Light Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13,079 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 16.95 per person
  • Valet parking fee: USD 49 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wyndham Cleveland Playhouse Square
Wyndham Playhouse
Wyndham Playhouse Square
Wyndham Playhouse Square Hotel
Wyndham Playhouse Square Hotel Cleveland
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Cleveland At Playhouse Square Ohio
Wyndham Cleveland Playhouse Square Hotel
Crowne Plaza Cleveland Playhouse Square Hotel
Crowne Plaza Cleveland Playhouse Square

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 697 out of 1093 reviews" "
Rating 8 - Good. 232 out of 1093 reviews" "
Rating 6 - Okay. 94 out of 1093 reviews" "
Rating 4 - Poor. 44 out of 1093 reviews" "
Rating 2 - Terrible. 26 out of 1093 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ron, Fort Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super service from the front desk personnel. Friendly, too. Quiet, great location, spacious room. Will definitely stay here again.
Stayed 2 nights in Sep 2024

4/10 Poor

Skye

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. For instance, after Expedia had sent me an email saying a portion was paid when I booked the room when in fact Crown plaza hadn't received a payment. So instead of planning on paying $600 for the remaining time, I needed to come up with another $400 to cover. The staff was not judgy. After my next trip (that I also booked with Expedia and I got the same prepaid notice, I will know 1st payment will NOT be received and to bring extra cash), I will not be using Expedia again. I will be calling hotel directly.
Stayed 3 nights in Sep 2024

10/10 Excellent

Yvette, Sylmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Very easy access being downtown in the city .
Stayed 3 nights in Sep 2024

6/10 Okay

Gary

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Your staff was very good. Jana, I believe her name was was outstanding helpful and friendly. The staff the next day was very good also. The hotel decor is somewhat dated but it was clean (with one dreadful exception, which when we made the staff aware of it they were very apologetic. Not theirs or the cleaning staffs fault, blame a previous guest. We had some difficulty making reservations through the hotel’s corporate website. The site booked us at the wrong hotel, then when we tried to correct it, it was sorry sir, there are no more rooms available in the hotel you want. We can book you at another hotel for double the price or at a hotel at the same price but 10 miles away. After some “discussion” with the customer service line, they cancelled our non-refundable reservation. You could hear the frustration in the customer service reps voice. She was only supposed to rebook us at another of the IHG corporations hotels. Ok. But a day later we were able to book the exact same room through Hotels.com. I don’t know how the hotel business works, but it sure seems like this could have been a smoother, less frustrating process. I write the above so maybe some hotel management will take it to heart and make some changes.. For anyone considering staying here: the location is amazing. The staff is super friendly and helpful. The hotel is clean and the room was huge with a great view. If it weren’t for the reservation issues I’d perfectly happy.
Stayed 1 night in Sep 2024

6/10 Okay

Ross

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

Roxanna

Stayed 1 night in Aug 2024

10/10 Excellent

jason

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, very attentive staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patrina, St Cloud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The room was huge and clean. Just about everything we were doing was within walking distance. Star at the bar was amazing. The only minor complaint is that the water pressure seemed to be very low.
Stayed 3 nights in Sep 2024

10/10 Excellent

holly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a lot of things, clean, and very nice staff!!
Stayed 1 night in Sep 2024

8/10 Good

Bob

Liked: Cleanliness, property conditions & facilities
staff weren't greatly helpful
Stayed 1 night in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great. Staff was awesome. Location was really good. The valet parking is an absolute train wreck. Coming and going. If I come back to Cleveland and have a car again I would think twice about staying there because of it
Stayed 2 nights in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Walkable area. Clean, comfortable room.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kathlene

Stayed 2 nights in May 2024

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starting off with our check-in. Latoya was amazing. Great personality and very helpful. The lobby is beautiful and smelled amazing. Very clean and stylish. The room so cute and comfy. I can speak on parking areas because we did valet but the attendant was made sure you didn’t wait long at all for your vehicle. I would definitely stay here again.
Stayed 1 night in Sep 2024

2/10 Terrible

Chris

Stayed 1 night in Sep 2024

6/10 Okay

Gary

Traveled with group
Liked: Cleanliness
convenient location
Stayed 1 night in Aug 2024

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, amenities
I can’t really say it was dirty, but it didn’t smell or feel clean, especially the bed linen, I couldn’t get really comfortable, because it just felt and smelled unclean
Stayed 1 night in Sep 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erick was great at getting us in and helping us out. Was a great hotel, and will stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been traveling to Cleveland for quite a number of years. We were disappointed the hotel we usually stay at was unavailable. However, the CROWNE PLAZA CLEVELAND AT PLAYHOUSE SQUARE (specifically this location) has become our absolutely favorite!!! THANK YOU FOR A GREAT STAY!
Stayed 2 nights in Sep 2024