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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Breakfast, lunch, dinner served; Italian cuisine
Bar (on property)
Terrace/patio
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
$121
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Place, I-X Center
    ‪7 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(38 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
4.0 out of 5, Very Good, 1,060 reviews
Best Western Airport Inn & Suites Cleveland

About this property

Crowne Plaza Cleveland Airport by IHG

3.5-star Middleburg Heights hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
In addition to an indoor pool, Crowne Plaza Cleveland Airport by IHG provides a sauna and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 11 square feet (1 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Onsite self parking is complimentary.

Crowne Plaza Cleveland Airport by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 356 out of 1004 reviews
Rating 8 - Good. 245 out of 1004 reviews
Rating 6 - Okay. 144 out of 1004 reviews
Rating 4 - Poor. 124 out of 1004 reviews
Rating 2 - Terrible. 135 out of 1004 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

george

Traveled with family
Disliked: Staff & service
Website says checkin starts at 3, we arrived at 2.30 and were told that 3.30 was earliest checkin. We returned at 9pm and were told to wait to see if there were any clean rooms. While we waited there were people waiting at the front desk because they did not have toilet paper in their rooms. As i got our room the clerk told the other clerk to cancel any outstanding reservations that were not made directly with the hotel. I was told that i was lucky with my expedia reservation. I was charged an additional $50 at registration. Now the room was quiet, comfotable, and quite adequate.
Stayed 1 night in Jun 2025

2/10 Terrible

Jennifer and Daniel

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Cneap

A/c was out took a long time to get another room and wasn’t offered any type of compensation for our trouble
Stayed 3 nights in Jun 2025

6/10 Okay

Angie

Traveled with family
Liked: Staff & service, amenities
They should improve the cleaning and there was no shower gel.
Stayed 1 night in Jun 2025

6/10 Okay

Edward

Disliked: Property conditions & facilities
Elevator issues
Stayed 1 night in Jun 2025

4/10 Poor

Peter, Las Vegas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older hotel that needs a refresh. Two elevators not in service and the third is in poor condition. The room was dated and lacked hot water. The restaurant was good.
Stayed 1 night in Jun 2025

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Stay.

The hotel has not been renovated in 45 years and so it is badly worn, stained and torn finishes. Only one of three elevators worked and the AC in our room could not keep it comfortable. Staff were unattentive and uncaring and were unresponsive to our requests. Would not recommend this hotel under any circumstances.
Stayed 2 nights in Jun 2025

6/10 Okay

Jason

Disliked: Staff & service
The restaurant staff seemed understaffed and unprepared for the traffic of a film festival. Many of the convention rooms and areas had very poor air conditioning, and were quite hot.
Stayed 3 nights in Jun 2025

2/10 Terrible

Tim

Disliked: Cleanliness, property conditions & facilities
It was very old, very beaten up and needs a complete update
Stayed 1 night in Jun 2025

2/10 Terrible

Atalanta

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Two out of three elevators were out of order. The TV screen was broken. I called and requested a 3:30 am shuttle on Thursday for a stay on Friday/ Saturday. We waited then were told they didn't have us down and no room on the shuttle. We ended up taking an Uber.
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Great shower. Comfortable bed.
Stayed 2 nights in Jun 2025

4/10 Poor

Amsaraj

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This is a typical example of ruining a brand image of Crown plaza will never date to stay , it's as simple as a $60 motel stay with cramped toilets and adventures squiking elevators. Recommend none to stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Natalie Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow my experience was extremely positive with this hotel and Staff from reserving to actually staying. I would recommend 100% this is what I call a Great service!! Thank you to the staff and the General Manager.
Stayed 1 night in Jun 2025

2/10 Terrible

Dangilo

Stayed 1 night in Jun 2025

2/10 Terrible

linda

Traveled with family

Awful

Crown point cancelled our reservation and we were not notified until we arrived. After a long drive we were left to find accommodations at 10:30pm. Employees were rude and not at all helpful. Implied we were cancelled because we went through Hotel.com😣
Stayed 2 nights in Jun 2025

6/10 Okay

Tiffany

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The beds were super comfortable! The downside was that there was mold in the shower and on the bathroom ceiling. Also, two of the three elevators were inoperable and we heard they had been for years. This hotel definitely needs work.
Stayed 2 nights in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Neil

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
hotel is out dated, black mold on the walls, fridges dont work. Bathrooms are tiny. lobby restrooms smelled like sewage overflow, only 1 elevator worked and that one was sketchy, had to take the steps most the time. workers were nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Sio

Stayed 1 night in Apr 2025

4/10 Poor

bryan

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabinet was broke, couldn’t really watch anything on tv it was on antenna and the signal wasn’t strong enough, furniture was dirty dirty towels hanging in bathroom hardly any toilet paper took over an hour to get more. Hotel has 3 elevators only one worked and that was scary. Front desk people not friendly at all. Pool had pad lock on it. I will never go there again. It is hard to believe that the military use it for applicants. I would never recommend it to anyone.
Stayed 1 night in Jun 2025

2/10 Terrible

Alurra

Stayed 2 nights in Jun 2025

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2025

6/10 Okay

ashley

Liked: Cleanliness, staff & service, room comfort
The pool was closed which was the only reason we booked the hotel
Stayed 1 night in Jun 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was shut down my entire stay! Staff was rude about it kept giving the run around. Sad kid who didn’t get to swim after softball tournaments!
Stayed 1 night in May 2025

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Property conditions & facilities
Only one elevator worked. Pool was closed the whole time. Air conditioning in room was very loud when running
Stayed 1 night in Jun 2025