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Crowne Plaza Cleveland Airport by IHG

3.5 star property

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Photo gallery for Crowne Plaza Cleveland Airport by IHG

Sports facility
Exterior
Premium bedding, in-room safe, desk, blackout drapes
Bar (on property)
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Room service

Explore the area

Map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Baldwin Wallace College
    ‪3 min drive‬
  • I-X Center
    ‪7 min drive‬
  • NASA Glenn Research Center
    ‪11 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Balcony

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Accessible Bathtub (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed, Roll-in Shower (Communications)

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

The Orbit Hotel, Trademark Collection by Wyndham

  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Gym
4.6 out of 5, Wonderful, (1440)
The price is $116
per night
$139 total
includes taxes & fees
May 19 - May 20
The Orbit Hotel, Trademark Collection by Wyndham

About this property

Crowne Plaza Cleveland Airport by IHG

3.5-star Middleburg Heights hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a sauna, and a 24-hour business center are onsite.
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
In addition to an indoor pool, Crowne Plaza Cleveland Airport by IHG provides a sauna and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. This 3.5-star property offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 11 square feet (1 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Onsite self parking is complimentary.

Crowne Plaza Cleveland Airport by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (11 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 368 out of 1001 reviews
Rating 8 - Good. 298 out of 1001 reviews
Rating 6 - Okay. 144 out of 1001 reviews
Rating 4 - Poor. 104 out of 1001 reviews
Rating 2 - Terrible. 87 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Traveled with group
Disliked: Property conditions & facilities
The beds were comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Denean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Margaret, Sloatsburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and the hotel overall was clean. My room did not have full size towels and the toilet paper holders were both old and broken. The hallway smelled of weed, which is a complete turnoff; although I am finding this more and more at hotels.
Stayed 1 night in Jan 2025

6/10 Okay

Scott

Traveled with family
Liked: Staff & service
Disliked: Amenities
The ADA rooms we had were not appropriate. One did not allow for access around the bed with walkers. The other did not have appropriate safety bars near the toilets. The heaters in either room could not be adjusted. Check in was chaotic and the elevators were not working (only 1 of the 3 was running). It did not appear that there was enough staff to clean rooms for up coming guests.
Stayed 1 night in Jan 2025

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Stephanie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Couldn’t watch tv it’s broken
Stayed 2 nights in Jan 2025

4/10 Poor

Chester

Disliked: Cleanliness, staff & service, room comfort
When we first got there, employees were arguing at the front desk. Breakfast was poor and waitresses were poor. Our room was clean. The heat fan made a noise and we were next to the stairwell that smelled a marijuana.
Stayed 2 nights in Jan 2025

10/10 Excellent

shawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Restaurant and bar were excellent.
Stayed 1 night in Jan 2025

10/10 Excellent

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Couldnt sleep all night. Smelled like weed. Dirty and outdated. No hand soap. Toilet paper roll was falling off Disappointed.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
A
Stayed 1 night in Dec 2024

8/10 Good

Vanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except for the driver of the shuttle. He wasn’t friendly and he made us miss our flight.
Stayed 1 night in Jan 2025

6/10 Okay

Adam, Defiance

Liked: Staff & service
Dated
Stayed 1 night in Jan 2025

2/10 Terrible

Zainab

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Kendall

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Great place to park for the airport. Pool was down for over 2 weeks which is definitely a perk for kids in colder areas. The shuttle took us to and from the airport. I did call and ask for a pack n play 3 different times for my baby and was told it would be available to me, after getting in from the airport at 3:30am and no where to sleep my baby, that was disappointing. I called down to ask a 4th time for one and was told she didn’t know where it was at and that she forgot to put one in my room. I mentioned this to another employee while checking out and she wasn’t very sympathetic at all. To parents this is a big deal
Stayed 1 night in Jan 2025

10/10 Excellent

Nathaniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was gery accommodating.
Stayed 5 nights in Dec 2024

8/10 Good

Linda

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
First the highs.. friendly staff, comfortable bed and pillows, linens and towels were clean and good quality, building seemed full but was quiet.. the lows, we were there 5 days visiting family. Our towels were changed out once and new toiletries added (given we didnt have any to start) our garbage was never emptied. Sooo service not so hot.the pool we specifically picked this hotel for was..closed.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jesse

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Could be better

Pool was closed (did not find out about that until check in). Room needs updating (curtains did not close all the way, water took 5 minutes to warm up, chair and ottoman were broken, bed was uncomfy). It's not all bad - it was clean and relatively nice, it just needs some TLC (and to inform guests at booking when the pool will be closed)
Stayed 1 night in Dec 2024

6/10 Okay

William

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
An old, tired building but OK for the cost. Location is good but the windows transmit sound well enough that on the 4th floor I could clearly hear the conversation every morning at 5am between the hotel/airport shuttle and riders. A small amount of mold in the shower. It's a renovation away from being great.
Stayed 7 nights in Nov 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

This was a blind stay. I was pleasantly surprised. The building is older and needs updated, but was very clean. The staff were very friendly. I would definitely recommend and stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Stojan

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Dec 2024

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst time I've ever had. We went for a pool they lied they wont have a pool till 2025 we should get a refund. The staff was extremely mean
Stayed 1 night in Dec 2024

10/10 Excellent

Natasha

Stayed 2 nights in Dec 2024

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Poor Service, Out of DAte

The shuttle from the airport required more than an hour wait. In freezing temperatures, not fun (advertised every 30 minutes). Bar and restaurant at night had a single person working, so wait times were excessive and one item order could have been cooked longer. only 1 of 3 elevators operational. coffee mess in room did not work. TV limited stations old
Stayed 2 nights in Dec 2024