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Holiday Inn Ciudad del Carmen, an IHG Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Ciudad del Carmen, an IHG Hotel

Outdoor pool, sun loungers
Property entrance
Exterior
Bar (on property)
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Free airport shuttle
  • Breakfast available
  • Room service

Explore the area

Map
Calle 31 No 274 Col Benito Juarez, Ciudad del Carmen, CAM, 24170
  • Resurgimiento Stadium
    10 min walk
  • Plaza Zentralia Shopping Center
    14 min walk
  • Bar el Faro de la Atalaya
    1 min walk
  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    16 min walk

Room options

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Smoking

Standard Room, 2 Queen Beds, Smoking | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Smoking

  • 339 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Suite, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Premium Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub

  • 333 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 339 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • 1565 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed

  • 1565 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

Standard Room, 2 Queen Beds, Pool View | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 339 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Smoking

  • 339 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Smoking, Pool View

Standard Room, 2 Queen Beds, Smoking, Pool View | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Smoking, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Pool View

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Pool View

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Ciudad Del Carmen, an IHG Hotel

Pool
Breakfast included
Free airport shuttle
Pet friendly
4.5 out of 5, Wonderful, (371)
The price is $60
per night
$70 total
includes taxes & fees
Jan 9 - Jan 10
Holiday Inn Express Ciudad Del Carmen, an IHG Hotel

About this property

Holiday Inn Ciudad del Carmen, an IHG Hotel

3.5-star Ciudad del Carmen hotel close to Church of Our Lady of Fatima
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas is provided, as well as free valet parking, a free airport shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Holiday Inn Ciudad del Carmen, an IHG Hotel offers 148 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Holiday Inn Ciudad del Carmen, an IHG Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and a meeting room. Event facilities measuring 118 square feet (11 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Complimentary covered self parking and covered valet parking are available on site.

Holiday Inn Ciudad del Carmen, an IHG Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
Akalan - This poolside family restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Akalan

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 118 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (100 inch wide door)
  • Front entrance ramp
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 390 per pet, per week, plus a deposit of MXN 390 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Pet deposit: MXN 390 per week
  • Pet fee: MXN 390 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Heating is not provided
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Ciudad Carmen
Holiday Inn Ciudad Carmen Ciudad del Carmen
Holiday Inn Ciudad Carmen Hotel
Holiday Inn Ciudad Carmen Hotel Ciudad del Carmen
Holiday Inn Ciudad Del Carmen Hotel Ciudad Del Carmen
Ciudad Del Carmen Holiday Inn
Ciudad Del Carmen, An Ihg
Holiday Inn Ciudad del Carmen
Holiday Inn Ciudad del Carmen an IHG Hotel
Holiday Inn Ciudad del Carmen, an IHG Hotel Hotel
Holiday Inn Ciudad del Carmen, an IHG Hotel Ciudad del Carmen

Holiday Inn Ciudad del Carmen, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 143 out of 244 reviews" "
Rating 8 - Good. 70 out of 244 reviews" "
Rating 6 - Okay. 18 out of 244 reviews" "
Rating 4 - Poor. 9 out of 244 reviews" "
Rating 2 - Terrible. 4 out of 244 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yildra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Hilario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in May 2024

8/10 Good

Maria, Houston

Stayed 1 night in May 2024

8/10 Good

Maria, Houston

Traveled with family
Liked: Cleanliness, amenities
The hotel is okay, but the entrance was blocked by cars when we arrived and we had to wait a while to get out of the car. The room and service were good although the elevator was damaged and the room was far away.
Stayed 1 night in Nov 2023

8/10 Good

Christophe

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento reducido
Stayed 2 nights in Aug 2023

8/10 Good

Daniel

Stayed 2 nights in Aug 2023

8/10 Good

José Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje familiar
El hotel es como lo esperaba de un hotel de cadena. Servicio estandarizado, el personal mucho muy amable. Las instalaciones bien. Un poco desactualizado pero completamente funcional. Cerca de donde tienes que ir. Una felicitación aparte al restaurante que por lo menos el desayuno es de muy buen sabor y bien servido. Excelente relación precio calidad
Stayed 2 nights in Feb 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to the airport lots of shopping options close by and also many good options
Stayed 1 night in Jan 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
descent hotel in carmen
Stayed 1 night in Jan 2023

10/10 Excellent

ma de los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Nov 2022

8/10 Good

Marc M

Stayed 1 night in Nov 2022

4/10 Poor

Bjoern

Business traveler
Disliked: Cleanliness, property conditions & facilities
Super loud, fans running all the time, and everything looks and feels old.
Stayed 1 night in Sep 2022

4/10 Poor

Eduardo

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They do not tell you that the hotel is under remodeling when you make the reservation. Very noisy and inconvenient. Access to the room changes every night and they do not tell you. The signs showing the new access to your room are very poor or do not exist. It's up to you to find your way to your room.
Stayed 2 nights in Aug 2022

10/10 Excellent

German

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jul 2022

8/10 Good

JORGE, Aurora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and comfortable, I was under the impression the breakfast was included and it was not.
Stayed 3 nights in Apr 2022

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La piscina esta limpia y es bonita. El gimnasio es impressionable.La comida es excelente. Lo recomomiendo ampliamente.
Stayed 1 night in Dec 2021

4/10 Poor

Thomas

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Skip this IHG property
Tale of 2 cities. Myself was treated nice (up until i wanted to extend my stay and was met with a deadpan no) and my wife was treated harshly. 3 different occasions the cleaning lady scolded her for not adjusting to the cleaning lady schedule... instead of being the other way around. Billing at the restaurant was very creative. Service the first night wouldn't bring a menu for 30mins, many of times they tried to charge breakfast separately which was already included on the pre paid booking, or didn't honor prices presented on the menu. Shifty. Def never returning to this IHG property evem though I'm a gold IHG member
Stayed 10 nights in Nov 2021

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para mi todo fue excelente un buen lugar y miy buena hospitalidad excelente
Stayed 11 nights in Oct 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I did not like all the pigeons... waking me up every morning.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2021

8/10 Good

Stephen Z

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2021

8/10 Good

Derek

Liked: Staff & service
Stayed 7 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in every way!
Stayed 1 night in Apr 2021