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Le Eminence Hotel Convention & Resort Ciloto - Puncak

5.0 star property

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Photo gallery for Le Eminence Hotel Convention & Resort Ciloto - Puncak

Outdoor pool
View from property
Terrace/patio
Minibar, in-room safe, desk, blackout drapes
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Room service
  • Gym

Explore the area

Map
Jl. Hanjawar No. 19 Ciloto Puncak, Cipanas, West Java, 43253
  • Cipanas Presidential Palace
    ‪4 min drive‬
  • Kebun Raya Cibodas
    ‪5 min drive‬
  • Cibodas Botanical Gardens
    ‪11 min drive‬

Room options

View all photos for Junior Suite Twin

Minibar, in-room safe, desk, blackout drapes

Junior Suite Twin

  • 441 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite Queen

Minibar, in-room safe, desk, blackout drapes

Junior Suite Queen

  • 441 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Le Eminence Hotel Convention & Resort Ciloto - Puncak

5-star Cipanas hotel with rooftop terrace
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a rooftop terrace are onsite.
Le Eminence Hotel Convention & Resort Ciloto - Puncak offers 379 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eminence Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Le Eminence Hotel Convention & Resort Ciloto - Puncak features an outdoor pool and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and 15 meeting rooms. This luxury hotel also offers a rooftop terrace, spa services, and a complimentary children's club. Complimentary valet parking is available on site.

Le Eminence Hotel Convention & Resort Ciloto - Puncak has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Veranda - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Arabic, English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 190,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Veranda

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 15 meeting rooms
  • Business center

Outdoors

  • Garden
  • On a river
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 100000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 190000 for adults and IDR 100000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sahid Eminence Hotel Convention Resort Cipanas
Sahid Eminence Hotel Convention Resort
Sahid Eminence Convention Cipanas
Sahid Eminence Convention
Le Eminence Hotel Convention & Resort Ciloto - Puncak Hotel
Le Eminence Hotel Convention & Resort Ciloto - Puncak Cipanas

Le Eminence Hotel Convention & Resort Ciloto - Puncak Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 40 reviews
Rating 8 - Good. 12 out of 40 reviews
Rating 6 - Okay. 7 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Bandar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
First, we got a room with a noisy bathroom exhaust fan. We reported it and had to call many times and wait in total for almost 1 hour until someone arrive with a new fan. We asked for a new room because they will take some time to replace the fan and we wanted to take a shower soon. Why didn't they just offered us a new room from the beginning instead of making the guest waiting??? The new room is the same type on the upper floor. The bathroom has black moldy sealant on the bottom corners and spider webs on the top corners. Bad odours sometimes smelt in the room, coming out from the bathroom. THIS IS NOT HOW A 5 STAR HOTEL SHOULD BE! The hairdryer was not working. They replaced it with a new one but just laid it on the table instead of replacing the broken one on the wall. It's supposed to be a 5 star hotel. The nightly price was also higher than the average 5 star hotel price. But our impression is not 5 star
Broken hairdryer on the wall. Replaced with new one but left on the table just like that.
Black moldy sealant on the bathroom bottom corners.
Spider webs on the bathroom top corners.
Stayed 2 nights in Nov 2020

10/10 Excellent

Yana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent.there is wonderful view.very modren rooms
Stayed 3 nights in Apr 2019

10/10 Excellent

Ahmea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just not a place to bother going. I found almost everything to be off-key. Poor cleanliness in particular. Staff at check-in desk particularly unhelpful.
Stayed 2 nights in Sep 2018

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Soud, Oman Muscat

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Breakfast is overcrowfed and and food is not replaced quickly. They cannot cope. We went to the Restaurant for dinner anf most of the food was not available
Stayed 4 nights in Jun 2018

8/10 Good

TARIQ

Disliked: Cleanliness
Good location normal hotel
The location good. But the hotel's room is not the same as the pictures. Old and damaged. The breakfast also very bad and small. Only fit for local people. In addition, the hotel is a bit far away from every things.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best, if not the best hotel in Puncak
Amazing stay at a quiet location with wonderful weather
Stayed 3 nights in Dec 2017

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اجمل منتجعات بونشاك عالاطلاق
المكان جميل و خلاب و الإطلالة ساحرة
Stayed 3 nights in Nov 2017

8/10 Good

salh

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel at puncak.
Very nice environment around the hotel. There is a small river with clean water.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with incredible view
It was nice and clean hotel. Location and view was best in Jabal. I really recommend the hotel. Good staffs and kitchen chef.
Stayed 2 nights in Aug 2017

2/10 Terrible

Saad, Riyadh

Disliked: Staff & service, property conditions & facilities
Terrible experience
The hotel was below my expectations honestly. The only I liked about the hotel is the room view. First of all, the the housekeeping is bad. They didn't clean my room 2 days in a row and one day was half cleaned. The breakfast is little and not enough for everyone and it's cold and not many choices. I won't come here again.
Stayed 5 nights in Jul 2017

6/10 Okay

Thio

Disliked: Cleanliness, staff & service, room comfort
Not recommended
very slow response when I want to check in. The room floor also not clean.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice but no wifi
The worst wifi ive ever try😤😤😤it was very bad I didn't work at all! Break fast was not bad. Room service only have a limited dish. Berger or club sanwitch. And its not tasty olso. But the view was realy great facing the river and the rice feald

8/10 Good

adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز ولكن يعيبه المبالغة في سعره يحتاج لعناية أكبر اطلالاته جميلة الفطور يحتاج للتنويع
Stayed 1 night in Dec 2019

10/10 Excellent

Ibrahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S A
ايجابيات الفندق : اطلاله ممتازه غرف وسيعة خدماته ممتازه متوفر فيه معسلات في مطعم السطح الجلسه فيه ممتازه سلبياته : يقع في منطقة شيبدناس بعيد جدا عن الاماكن الي يحتاجها السائح يعني اذ بتروح سفاري او البقالة السعودية تحتاج ساعة على الاقل رايح وساعة راد هاذا اذا الطريق سالك اما اذا الطريق مزدحم ٤ ساعات ع الاقل ، عيبه بعيد جدا بعد ماتطلع الجبل تنزل على منطقة شيبدناس هذا اكبر عيب فيه ولا باقي الفندق ممتاز جدا للي مايبي يروح ولا يجي
Stayed 5 nights in Jul 2019

8/10 Good

JAHJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Termasuk hotel terbaik di puncak, fasilitas dan viewnya bagus
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
روعة
فندق رائع جدًا وذو إطلالة خيالية
Stayed 2 nights in Jul 2018

6/10 Okay

Ibraheem

Liked: Cleanliness, staff & service
اقامتي كانت مريحة وفندق جميل يعيب عليه الزحمة عند المصاعد والخدمة سيئة في الغرف
Stayed 5 nights in Jul 2018