8/10 Good
Laura
Traveled with group
Jan 3, 2025
Liked: Property conditions & facilities
Disliked: Staff & service
I absolutely love the historical architecture and the bar is a historical treasure. The bar staff are so kind and welcoming. Especially Morgan whom I am always happy to see on every visit. However, on the last three trips, the front desk has been rude and virtually useless. I asked if we had a river front room and they just shrugged. I asked if we could have one and they just said "no". Last time I was there, they also said there were no riverview rooms, but we later found out there were. They gave me the wrong info about parking, saying there is no garage connected to the hotel. They also told me they have never offered happy hour even though they do. Housekeeping never cleaned our room and there was a dirty glass by our door that was still there when we left 3 days later. My relatively high rating only reflects the historical beauty of the building, the bar, and the spaciousness of the junior suite which I really appreciated.
Laura
Stayed 2 nights in Dec 2024