4/10 Poor
Kayla
Nov 7, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked in hotels.com. Got in late. The site says pet friendly. We came in with our dog. Next morning at check out, the Supervisor and office manager stated that we didn’t disclose we had a dog. I replied that when we checked in we had the dog. Manager said that the woman last night said “she told you that your room wasn’t pet friendly” which she did not. I could even see her note to the morning staff that said “I believe she has a dog.” She should have said something or spoken up about it, but didn’t. The website stated it was pet friendly. Office manager then tried explaining that the room in self has to say pet friendly or something. Then said they’d charge us $25 instead of $50. Then the supervisor went ahead and ran our card for $50 instead. She said “so I charged you for $52” I replied, “not the $25 the manager just said?” Then she went and confirmed with the manager and said “sorry, I wasn’t listening” then refunded everything.
Anyways, the whole check out process was accusatory and a hassle when the stay was originally pretty great. Bummer it ended on such a negative note.
Kayla
Stayed 1 night in Nov 2024