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Hotel y Aguas Termales de Chignahuapan

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel y Aguas Termales de Chignahuapan

Front of property
Water park
Lobby
Property grounds
Game room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300
  • Basilica of the Immaculate Conception
    11 min drive
  • Tulimán Waterfalls
    16 min drive
  • Quetzalapan Falls
    16 min drive

Room options

Junior Room

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Club Room

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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Front of property

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Parking included
Free WiFi
Room service
4.4 out of 5, Excellent, (81)
The price is $57
per night
$68 total
includes taxes & fees
Dec 8 - Dec 9
Hotel Osalle Inn

About this property

Hotel y Aguas Termales de Chignahuapan

3.5-star Chignahuapan hotel with free water park
A full-service spa, free water park access, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a restaurant, a bar/lounge, and a snack bar/deli are onsite.
Hotel y Aguas Termales de Chignahuapan offers 65 accommodations with blackout drapes/curtains. Each accommodation is individually furnished. 32-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers and spring water baths.

This Chignahuapan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Hot springs and a complimentary water park with waterslides are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs open between 7:30 AM and 6:00 PM.
In addition to a full-service spa, Hotel y Aguas Termales de Chignahuapan features hot springs and a complimentary water park. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 4750 square feet (441 square meters) include a conference center. This family-friendly hotel also offers an indoor pool, a children's pool, and a sauna. Onsite self parking is complimentary.

Hotel y Aguas Termales de Chignahuapan is a smoke-free property.

Hotel y Aguas Termales de Chignahuapan has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (4,750 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 122 ºF
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:30 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 52 out of 105 reviews" "
Rating 8 - Good. 29 out of 105 reviews" "
Rating 6 - Okay. 12 out of 105 reviews" "
Rating 4 - Poor. 5 out of 105 reviews" "
Rating 2 - Terrible. 7 out of 105 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2024

2/10 Terrible

martin

Stayed 1 night in Oct 2023

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar diferente, definitivamente las aguas termales son el atractivo del lugar. Es un lugar para estar todo el día en la energía de las aguas. la experiencia del vapor térmico es muy buena, aunque tiene un costo extra. La comida, bien, sabor a provincia. El lugar tiene zonas de acceso público o sea de entrada por salida y me imagino que en temporada alta o en fines de semana no debe ser tan tranquilo. Excelente lugar no solo para descansar sino para cargar energía. La alberca para huéspedes tambien muy bien, aunque insisto , en días con gran. afluencia me imagino que queda pequeña.
Stayed 2 nights in Oct 2022

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little weekend escape
The scenic location makes the hotel perfect for a romantic getaway. Due to safety regulations from covid, the large thermal baths are temporarily closed to public use. But each room has its own private thermal tub. If you want to relax even more, check out the services from the spa. In the dining room, meals were served buffet style. And they making an excellent margarita...
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

ANTONIETA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones con su tina propia de agua termal
Stayed 2 nights in Aug 2024

8/10 Good

JOSE LUIS, Tecámac

Traveled with family
todo ok
Stayed 2 nights in Aug 2024

2/10 Terrible

CARLOS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Víctor Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta todo muy bien!
Stayed 1 night in Jul 2024

10/10 Excellent

Jenny Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del restaurante muy atento y también de las albercas familiares
Stayed 1 night in Jul 2024

10/10 Excellent

armando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
Stayed 1 night in Jul 2024

8/10 Good

María del Rocío

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

german

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otro nivel
Stayed 1 night in Jun 2024

8/10 Good

Jose Filomeno Conrado

Stayed 1 night in May 2024

6/10 Okay

José, Ciudad de mexico

Traveled with family
Disliked: Property conditions & facilities
Por el precio deberían dar café habitación 2 focos no servia faltaba tapa. colchón estaba manchado muy caro para el servicio que dan en algunas áreas del hotel con latas y papeles tienen una barranca hermosa no le dan mantenimiento ni riegan
Stayed 1 night in May 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Installaciones magicas
Las instalaciones estan muy bonitos y las aguas termales ni se diga. Regresare de vuelta cuando pueda. Dos dias enteros es mas que suficiente en una Junior Suite.
Stayed 2 nights in May 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lo ugar y servicio
Stayed 2 nights in May 2024

10/10 Excellent

Viaroslav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, muy apacible, la variedad de los alimnetos limitada pero estan sabrosos.
Stayed 1 night in May 2024

10/10 Excellent

Mari

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Está bien, sin embargo es muy costoso para lo que es, aún para ser temporada alta.
Stayed 1 night in Jan 2024

2/10 Terrible

Osvelia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
La recepcionista nos trato pésimamente mal. Le llamamos para decirle que no teníamos agua caliente y dijo esas habitaciones no tienen agua caliente, la puerta del baño se caía no se podía cerrar y la tina llena de mocos. La ventilación solo dos cuadritos de la ventana se podían abrir de 10x10. Por lo cual nos bañamos con agua fría, la tina no la lavaron la lavamos nosotros y la recepcionista se olvidó que nosotros éramos huéspedes no parte de su familia y nos trato súper mal. Suponemos así trata a su familia por que le salió súper bien. La habitación nos la entregaron a las 15:50 por que no la tenían disponible ósea tuvimos que comer y esperar una hora. Sin compensarnos el tiempo. La alberca de huéspedes no la limpiaron hoy llena de botellas y vasos de los que ayer consumieron bebidas en ares de albercas. La verdad el hotel muy sucio. Desde ayer llegamos y estaba una paleta de tamarindo tirada y hoy al salir seguía en ese lugar. Para estacionarnos no teníamos donde por qué la capacidad del hotel creemos sobrepasó su límite.
Stayed 1 night in Jan 2024