See all properties

Hotel Chichen Itza

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Chichen Itza

Lobby
Outdoor pool, pool umbrellas, sun loungers
Front of property
Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets
Balcony view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Pool
  • Bar
  • Room service
  • Parking included

Explore the area

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751
  • Ball Courts
    6 min walk
  • Pre-Hispanic City of Chichen-Itza
    2 min drive
  • Pyramid of Kukulkan
    5 min drive
  • Chichen Itza, Yucatan (CZA-Chichen Itza Intl.)
    2 min drive

Room options

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Villas Arqueologicas Chichen Itza

Pool
Spa
Parking included
Free WiFi
4.3 out of 5, Excellent, (600)
Villas Arqueologicas Chichen Itza

About this property

Hotel Chichen Itza

3.5-star Pisté hotel close to Pyramid of Kukulkan
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a poolside bar, concierge services, and laundry facilities. Change of towels is available on request.
Hotel Chichen Itza offers 40 accommodations with coffee/tea makers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished. 29-inch LED televisions come with cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This family-friendly hotel also offers an outdoor pool, a terrace, and multilingual staff. Complimentary uncovered self parking is available on site.

Hotel Chichen Itza is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.
LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LOS ARCOS

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Towels provided

Entertainment

  • 29-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 450

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 450 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 335 out of 710 reviews" "
Rating 8 - Good. 262 out of 710 reviews" "
Rating 6 - Okay. 86 out of 710 reviews" "
Rating 4 - Poor. 17 out of 710 reviews" "
Rating 2 - Terrible. 10 out of 710 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service
Good option closest to Chichen Itza.
Stayed 1 night in Jul 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Stayed 1 night in Jul 2024

10/10 Excellent

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Stayed 1 night in Jul 2024

8/10 Good

Jesus

Stayed 2 nights in Jul 2024

10/10 Excellent

Miriam y

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
Stayed 2 nights in Jun 2024

2/10 Terrible

Yuriko

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff were very rude (they were very dissatisfied with the tip - they made rude comments in Spanish. I happen to be from Mexico but look Asian so I heard all the remarks). Hotel staff were not kind and clueless - no water at all in our shower, trickle at sink and all the water ended up on the floor. None of the cabinet drawers would open or close. The hotel is in a good location but need a major renovation. Restaurant food was 2 star at best. I would have asked for out $ back if it wasn’t for the staff that looked so depressed….
Stayed 1 night in Jun 2024

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer 2024
We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Stayed 1 night in Jun 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness
The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.
Stayed 1 night in May 2024

10/10 Excellent

Krishneel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Ana, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto estar ahí muchas gracias por todo pronto volveremos
Stayed 2 nights in Mar 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds on a large plot. It just lacks transportation options. Only reasonable taxis work. If you can find one.
Stayed 1 night in Mar 2024

10/10 Excellent

Jean Pierre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très bel endroit offrant des chambres très propres et très confortables. Le personnel de la réception (Emilio) et au restaurant (Ray) est dévoué et très attentionné. Le cadre est magnifique et la piscine superbe. Nous avons diné au restaurant et avons apprécié autant la cuisine que le service attentionné et professionnel. Endroit à recommander à quelques minutes du site de Chichen Itza.
Stayed 1 night in Mar 2024

4/10 Poor

Donna

Disliked: Staff & service
Disappointed with the Chichen Itza Stay
this is a high volume hotel that provides service to a large number of tourists, and as a result we felt the employees to be impersonal and too fast paced to provide good customer service. Maybe it was under staffed on the day we were there, if so not the employees fault, but managements, or maybe a lot of people had to call in sick that day. The reason we stayed at the hotel was so we could arrive at Chichen Itza at opening. We arrived at breakfast at 7 but they would not seat us till 7:15, delayed our arrival at Chichen…and waitress could manage a smile or offer a “sorry for opening late”.. Pizza dinner was not throughly baked and not what we ordered, ate it anyway. I usually don’t point out little gripes in reviews because no place is perfect but feel this hotel deserves a bad review.
Stayed 1 night in Feb 2024

2/10 Terrible

Grigoriy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool. You going to love the sound of many birds and admired the many green trees around the property.
Stayed 2 nights in Jan 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Best option in Pisté, despite its failings
The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
Stayed 3 nights in Jan 2024

8/10 Good

Ernesto

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jose, Portland

Stayed 1 night in Jan 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Divesh

Traveled with family and small children
Disliked: Property conditions & facilities
The property was not great. No value for money. A very small TV in room with very bad print. Pool was dirty. Breakfast was Ok. Location was a plus.
Stayed 1 night in Dec 2023

10/10 Excellent

Vipul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hermilo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.
Stayed 3 nights in Dec 2023