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Tru by Hilton Naperville Chicago

2.5 star property

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Photo gallery for Tru by Hilton Naperville Chicago

Reception
Exterior
Business center
Lobby
Basic Double Room, 2 Queen Beds | Desk, bed sheets

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping

Explore the area

Map
1809 WEST DIEHL RD, Naperville, IL, 60563
  • Chicago Premium Outlets
    ‪7 min drive‬
  • Riverwalk Park
    ‪8 min drive‬
  • Riverwalk
    ‪9 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Single Room, 1 King Bed

Desk, bed sheets

Basic Single Room, 1 King Bed

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Desk, bed sheets

Basic Double Room, 2 Queen Beds

  • 498 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Naperville by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, (1003)
The price is $101
per night
$112 total
includes taxes & fees
Apr 18 - Apr 19
Holiday Inn Express Naperville by IHG

About this property

Tru by Hilton Naperville Chicago

Naperville hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
Tru by Hilton Naperville Chicago offers 121 accommodations. 50-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Naperville Chicago features an indoor pool and a fitness center. Wired and wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and a front-desk safe. Complimentary self parking is available on site.

Tru by Hilton Naperville Chicago is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru by Hilton Naperville
Tru by Hilton Naperville Chicago Hotel
Tru by Hilton Naperville Chicago Naperville
Tru by Hilton Naperville Chicago Hotel Naperville

Tru by Hilton Naperville Chicago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 698 reviews
Rating 8 - Good. 129 out of 698 reviews
Rating 6 - Okay. 48 out of 698 reviews
Rating 4 - Poor. 20 out of 698 reviews
Rating 2 - Terrible. 32 out of 698 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Drew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff

10/10 Excellent

FAIZA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was neat and clean. Check in process was easy and quick.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dong, Streamwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We TRUly enjoyed our stay here. The room is spot less. Hallways are always clean and smelling good all day, friendly staff, and alot of dining options around the area. The toiletries provided are of good quality - doesn’t dry your skin and makes your hair soft too. The bed and blankets are comfortable. Also, the Chicago Premium Outlet is only a few minutes away if you like to do some shopping. We will definitely come back to this hotel!
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kareem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Loved my stay!
Very clean and comforting, and nicely located hotel. Not one complaint. Wasn’t loud at all, very affordable, and honestly a little better than I expected considering the price. Comforting lobby, clean pool,and a cool pancake maker lol. Will definitely be back. Hope this place doesn’t get too popular and raise prices.
Stayed 1 night in Jan 2025

10/10 Excellent

Jason

Stayed 5 nights in Dec 2024

10/10 Excellent

Fteddy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Muhammad, Beaumont

Stayed 1 night in Dec 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Great spaces for hanging out and relaxing--well-designed, colorful, user-friendly lounges, nooks, food and drink stations. Our shower water ran out all over the floor, unfortunately. There was nothing to keep it in the basin and it made the bathroom floor and threshold wet and slippery.
Stayed 3 nights in Dec 2024

10/10 Excellent

April L

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a quaint boutique type hotel, with modern touches. Its very clean. The coffee
Stayed 1 night in Dec 2024

8/10 Good

Yang, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly new and facilities are in good condition. The beds are soft which can be hard on the back. Breakfast is okay except that the juices seem watered down. The hotel allows pets. I had to listen to two small dogs barking at each other in the next room in the middle of the night and that obviously wasn’t fun. Lady at the front desk neglected to offer an apology when I mentioned that to her. Overall it is acceptable for the price but not high on my recommendation list.
Stayed 3 nights in Dec 2024

10/10 Excellent

Justin

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Would not recommend.
The staff was not at all helpful. They did not answer the phone and the breakfast was very poor.
Stayed 1 night in Dec 2024

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was very small. Furnishings were sparse. Bed linens were cheap. Bed was uncomfortable. Rooms are cleaned every other day, which would be okay if the service provided was thorough. Toilet seat was left up, bed was not made, and paper products were not refreshed. Ran out of food for breakfast. Poor quality overall. Will NOT stay there again.
Stayed 6 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Fatlum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel amazing staff!! Relaxing vibe!! Have stayed at this location more than once! Employes all deserve a raise for their hospitality!!
Stayed 1 night in Dec 2024

10/10 Excellent

ernie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Christmas experience
We travel often to Illinois and stay in a hotel. 1st time at Tru. By far the cleanest, friendliest, and most organized. Don greeted us about 7pm on Christmas, he was very friendly and accomodating. What a great personality. 2 things to make note, the shower had a bad crack in the bottom and water was going under the shower, problems later. Also, might want to flip the mattresses on both beds in 219. Both were very collapsed towards the inside edges. Even with those 2 maintenance issues it was outstanding.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2024

10/10 Excellent

shawnece

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Jessica

Stayed 1 night in Nov 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked was not available. The woman at the desk said “ Why do they keep overbooking this”. At first she told me my reservation just came over which was inaccurate as I booked and paid for it weeks ago.
Stayed 1 night in Dec 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2024