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Tru by Hilton Naperville Chicago

2.5 star property

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Photo gallery for Tru by Hilton Naperville Chicago

Reception
Basic Double Room, 2 Queen Beds | Desk, bed sheets
Indoor pool
Business center
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping

Explore the area

Map
1809 WEST DIEHL RD, Naperville, IL, 60563
  • Chicago Premium Outlets
    ‪7 min drive‬
  • Riverwalk Park
    ‪8 min drive‬
  • Riverwalk
    ‪9 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, bed sheets

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Desk, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, bed sheets

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Single Room, 1 King Bed

Desk, bed sheets

Basic Single Room, 1 King Bed

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Desk, bed sheets

Basic Double Room, 2 Queen Beds

  • 498 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

DoubleTree by Hilton Lisle Naperville

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
3.9 out of 5, Good, (1002)
The price is $135
per night
$150 total
includes taxes & fees
May 10 - May 11
DoubleTree by Hilton Lisle Naperville

About this property

Tru by Hilton Naperville Chicago

Naperville hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk.
Tru by Hilton Naperville Chicago offers 121 accommodations. 50-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Naperville Chicago features an indoor pool and a fitness center. Wired and wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and a front-desk safe. Complimentary self parking is available on site.

Tru by Hilton Naperville Chicago is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per pet, per stay (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru by Hilton Naperville
Tru by Hilton Naperville Chicago Hotel
Tru by Hilton Naperville Chicago Naperville
Tru by Hilton Naperville Chicago Hotel Naperville

Tru by Hilton Naperville Chicago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 478 out of 714 reviews
Rating 8 - Good. 131 out of 714 reviews
Rating 6 - Okay. 51 out of 714 reviews
Rating 4 - Poor. 20 out of 714 reviews
Rating 2 - Terrible. 34 out of 714 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Russ

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Staff were very helpful. Expedia made a serious error in our reservation process, Tru Hilton Staff fixed it twice. Service, rooms, accommodations, amenities, response above and beyond to help us with a few forgotten items like laptop charger were much appreciated. Very clean, organized, hot breakfast with broad variety. Repeat group visit from 2024. we'll be back with more folks next year. lots of space, parking, room for activity with groups, billiards, workouts, pool, basic RNR and even getting some quiet work and a zoom mtg accomplished. Pleasant, bright, cherry, responsive staff, Well done, especially nigh staff and Desiree at the desk, along with housekeeping. They made a very physical weekend (we were helping Samaritans Purse RDC pack tens of thousands of boxes) relaxing and
Stayed 1 night in Jan 2025

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in Dec 2024

10/10 Excellent

Brittney

Stayed 1 night in Oct 2024

8/10 Good

Erica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family stay!

We had to make a short trip out to Naperville for our new adopted dog, so we made it into a family trip. The room was a little snug with the four of us, but so worth it for the great amenities and breakfast. We loved the lobby area! Thank you for keeping it kid friendly with the pool table, games, coloring, and hot cocoa. Plenty of space for us to hang out.
Stayed 1 night in Jan 2025

4/10 Poor

Ariane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First of all seemed like a teenage hangout, someone was loud all night in our area. The staff at check-in seemed very dismissive and like she did not want to be there. Not welcoming at all. The room was great. Toiletries in the restroom were great. Shower was nice and hot. Bed was good too. Breakfast was terrible though. No good options. They were out of coffee too. We just ended up leaving and stopping to get something. I would probably stay here again if I had to but would not count on customer service or a hot breakfast.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent especially for the price

Clean, quiet, comfortable. Very happy for the price point. The continental breakfast was fantastic.
Stayed 1 night in Jan 2025

8/10 Good

Karrie

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Abdul samad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William W

Stayed 1 night in Jan 2025

10/10 Excellent

Orlando

Stayed 1 night in Jan 2025

10/10 Excellent

Ismael S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it it's very nice and friendly!
Stayed 1 night in Jan 2025

10/10 Excellent

Rakita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Traveled with family and small children
Nice pool area, friendly staff and delicious breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

Markesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Town

I enjoy this hotel. The staff is always professional and friendly. The entire Hotel is clean and the pool and gym is always available for the customers. I really enjoy going to this hotel for the cleanliness and the quietness. It's really a place to relax and enjoy
Stayed 1 night in Jan 2025

10/10 Excellent

Sourabh

Stayed 3 nights in Dec 2024

8/10 Good

Drew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff

10/10 Excellent

FAIZA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was neat and clean. Check in process was easy and quick.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dong, Streamwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We TRUly enjoyed our stay here. The room is spot less. Hallways are always clean and smelling good all day, friendly staff, and alot of dining options around the area. The toiletries provided are of good quality - doesn’t dry your skin and makes your hair soft too. The bed and blankets are comfortable. Also, the Chicago Premium Outlet is only a few minutes away if you like to do some shopping. We will definitely come back to this hotel!
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kareem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Loved my stay!

Very clean and comforting, and nicely located hotel. Not one complaint. Wasn’t loud at all, very affordable, and honestly a little better than I expected considering the price. Comforting lobby, clean pool,and a cool pancake maker lol. Will definitely be back. Hope this place doesn’t get too popular and raise prices.
Stayed 1 night in Jan 2025

10/10 Excellent

Jason

Stayed 5 nights in Dec 2024

10/10 Excellent

Fteddy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Muhammad, Beaumont

Stayed 1 night in Dec 2024