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Extended Stay America Suites Chicago Elgin West Dundee

2.5 star property

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Photo gallery for Extended Stay America Suites Chicago Elgin West Dundee

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Premium Studio, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
$80
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
2185 Marriott Dr, West Dundee, IL, 60118
  • Santa's Village
    ‪6 min drive‬
  • Grand Victoria Casino
    ‪7 min drive‬
  • NOW Arena
    ‪7 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪32 min drive‬

Room options

View all photos for Premium Studio, Non Smoking, Refrigerator & Microwave

Premium Studio, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed

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About this property

Extended Stay America Suites Chicago Elgin West Dundee

West Dundee hotel close to Santa's Village
This smoke-free hotel features a 24-hour fitness center, a snack bar/deli, and laundry facilities. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Housekeeping is available on request.
Extended Stay America Suites Chicago Elgin West Dundee offers 141 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations are furnished with double sofa beds. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

32-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a picnic area. Onsite self parking is complimentary.

Extended Stay America Suites Chicago Elgin West Dundee is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6 AM and 9:30 AM.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property requires a deposit for all bookings where payment for the stay will be made in cash.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay), plus a deposit of USD 100.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Elgin-West Hotel Dundee Chicago
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee Hotel
TownePlace Suites Marriott Chicago Elgin-West Hotel
TownePlace Suites Marriott Chicago Elgin-West Dundee
TownePlace Suites Marriott Chicago Elgin-West
Hotel TownePlace Suites by Marriott Chicago Elgin-West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Chicago Elgin West Dundee
TownePlace Suites by Marriott Chicago Elgin West Dundee
Extended Stay America Suites Chicago Elgin West Dundee Hotel

Extended Stay America Suites Chicago Elgin West Dundee Reviews

Reviews

6.2
Rating 10 - Excellent. 135 out of 433 reviews
Rating 8 - Good. 68 out of 433 reviews
Rating 6 - Okay. 51 out of 433 reviews
Rating 4 - Poor. 53 out of 433 reviews
Rating 2 - Terrible. 126 out of 433 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

dave

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The managers and staff are very nice and helpful.. A+++
Stayed 1 night in May 2025

10/10 Excellent

Otilio

Liked: Property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Thomas, Dublin

Stayed 1 night in Jun 2025

4/10 Poor

Jd

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had dirty sheets and odor
Stayed 2 nights in May 2025

6/10 Okay

Larry

Stayed 2 nights in May 2025

8/10 Good

chauncey

Disliked: Room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

2/10 Terrible

Claudia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

8/10 Good

Camille

Stayed 1 night in May 2025

2/10 Terrible

MOHSEN

Stayed 1 night in May 2025

2/10 Terrible

Justin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude, poorly run. Didn’t have the reservation I made on Expedia.
Stayed 1 night in May 2025

8/10 Good

zhiying

Stayed 9 nights in May 2025

10/10 Excellent

Joann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel its staff and everything that defines wonderful service is deserving. Thank you to everyone I enjoyed my stay.
Stayed 3 nights in May 2025

10/10 Excellent

Esmeralda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in May 2025

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not What We Expected.

The stay was awful! First night we quickly learned our toilet didn’t work properly and the piece inside the tank had to be shook to get the water to refill. Also found wet spots on the counter, but didn’t realize the water was from a leak in the sink until day 3. On day 2 we had to deal with a party of about 15 people that were loud and obnoxious. People were smoking weed and playing extremely loud music. Eventually police were called and the unregistered guests were asked to leave. Day 3 at night, I found an unknown bug crawling in the drapes. Room was filthy and most staff were not very friendly.
Stayed 4 nights in Apr 2025

2/10 Terrible

Caryl

Traveled with family
Stayed 5 nights in Apr 2025

6/10 Okay

Maria

Stayed 2 nights in Apr 2025

2/10 Terrible

Lauren

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy dead flies on the window sill and lampshade. Horrible smell coming from kitchen drain. It was nasty
Stayed 2 nights in Mar 2025

10/10 Excellent

Tiffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Apr 2025

2/10 Terrible

Catherine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible - AVOID

First, they couldn't find my reservation and I had to pay more for the room than what I booked on Hotels.com. The service was horrible and we had to visit the front desk several times for new keys, towels, bedding for the pull out couch (which we only got a bottom sheet) and couldn't get a complete set of dishes. Only two chairs for the table with 4 of us staying in a two bedroom suite. The room smelled and the beds were so uncomfortable we left a day early. Because we didn't leave until 1 pm, we still had to pay for the night but we could not stay. I have stayed at this hotel numerous times in the last several years and it gets worst every time. We will not be going back!!!
Stayed 5 nights in Apr 2025

2/10 Terrible

Brian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst service possible. we were blamed for not disclosing a pet when my wife truly did so the mgr decided to hit us with a $200 fine. and it’s our word vs their word not to mention the mgr kept saying my wife’s mother had a tone with her but she just woke up and was very grovely. the mgr clearly doesn’t know what a tone is…:
Stayed 2 nights in Apr 2025

10/10 Excellent

Otilio

Stayed 1 night in Feb 2025