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Such a beautiful property in an amazing location. The staff were extremely helpful. The front desk agent, Diana, upgraded our room so we had an incredible view of Lake Michigan, Grant Park, Soldier Field, etc. she learned that we used to live down the street and she wanted to help us recreate our view! It was wonderful!
Beautiful hotel, lobby smells amazing!!!We picked this hotel because of the location. We went to a concert at Soldier Field. It was about a 20 min walk. Since there's no parking, we parked in the uncovered parking lot behind the hotel for $40 a night. The parking at Hilton across the street was $80. There were plenty of dining options around as well. We would definitely stay here again.
This hotel has gone down hill in the past 3 years. The front desk staff is rude and argumentative. I was put in a room thst had no dresser to un pack and only a shelf and a low bar the was blocked by the safe. There was no water pressure in the shower and the water never got hot. We grabbed a quick bite at the restraint. The food was expensive and terrible. After spending a great deal of money hosting guests here for my daughters wedding what I got this time compared to then was like night and day. I forgot to mention a brand new pair of AirPods was taken out of a bag that I had stored under a bench. Security never followed up and I was blown off at check out. Never again will I stay at the Blackstone.
Really good check in experience. Hotel is maintained very well. It is an old hotel, but with modern touches. Easy to get to and to get to events or attractions.
Kayann
Stayed 2 nights in Jul 2024
10/10 Excellent
Leanne
Jul 15, 2024
Liked: Cleanliness
Amazing
Leanne
Stayed 1 night in Jun 2024
10/10 Excellent
Patricia
Jul 12, 2024
Patricia
Stayed 1 night in Jul 2024
4/10 Poor
Peter
Business traveler
Jul 11, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stay at another property
I guess i should only book through Marriott. As a Platinum Elite, they didnt have my number until i gave it to the front desk. They already had my room assigned so there was no upgrade. My room was tucked in some back corner directly next to and across from the housekeeping so everytime i left the room i was surrounded by laundry carts. The restaurant bar closes at 10pm even with a bar full of consumers, it closes at 10pm....not sure what that was about