Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 23, 2024 on Expedia
Staff was not welcoming on arrival at all. Also wouldn’t allow food to be delivered to do which is not a 5-star service what so over. It was an overall uneeasy feeling stay there. They do not match their slogan of “EVERYTHING” being an option there .
Comment from Hotel Management
Apr 24, 2024 by Beth Anne, Hotel Management
RaShawn, I am so sorry for your recent experience at our hotel. I can understand why you were so disappointed by the lack of the "Everything Mentality" being present for you. I will address this right away with our team. I will reach out more directly to work to make this right for you.Sincerely,Beth Anne KingGeneral Manager
by A verified traveler
Posted Apr 16, 2024 on Expedia
Staff was incredibly kind and accommodating, loved our room and the location of the property alot. We definitely plan on coming back
Comment from Hotel Management
Apr 17, 2024 by Staypineapple Manager Darius McWillie, Hotel Management
Our team was delighted to read this review and your kind words. We are excited to see you plan on returning. Hope you have an amazing week.
by A verified traveler
Posted Apr 7, 2024 on Expedia
This place is a hidden gem in the middle of the city! Walking distance to shopping and restaurants. The restaurant they have has great food too! We will definitely be back!!
Comment from Hotel Management
Apr 10, 2024 by Staypineapple Manager, Darius McWillie, Hotel Management
Wow Jason, thank you so much for the great feedback. We are counting down the days until we can see you again!
by A verified traveler
Posted Apr 6, 2024 on Expedia
I recently stayed at the Staypineapple Hotel in Chicago and let me tell you, it was amazing! The rooms were super clean and tidy, which is always a big plus for me. The pineapple decorations were absolutely adorable! They added such a cute and fun vibe to the place.
One thing I really loved about this hotel was its location. It was so convenient because everything I needed was within walking distance. Whether it was grabbing a bite to eat, exploring the city, or checking out some cool attractions, I didn't have to go far. It made my stay so much more enjoyable.
And let's not forget about the staff. They were incredibly friendly and helpful throughout my entire stay. They made me feel right at home and were always ready to assist with any questions or requests I had. Their warm and welcoming attitude definitely made a difference.
Overall, I had a fantastic experience at the Staypineapple Hotel in Chicago. The clean rooms, cute pineapple decorations, convenient location, and friendly staff all contributed to making my stay memorable. I highly recommend this place to anyone looking for a great hotel in the Windy City! 🍍✨
Comment from Hotel Management
Apr 10, 2024 by Staypineapple Manager, Darius McWillie, Hotel Management
Brandon thank you for such an amazing review. We are overjoyed to see you enjoyed our downtown location. The staff was ecstatic to hear you enjoyed their company as well. Have a wonderful week!
by A verified traveler
Posted Apr 2, 2024 on Expedia
Great hotel all around
Comment from Hotel Management
Apr 4, 2024 by Beth Anne, Hotel Management
Thank you Melissa!
by A verified traveler
Posted Apr 2, 2024 on Expedia
Comment from Hotel Management
Apr 22, 2024 by Staypineapple Manager, Darius McWillie, Hotel Management
Please accept our deepest apologies for not making your stay more memorable. We hope to do better for your next time with us. We have reached out as well via email to get more feedback so we can improve in the future.
by A verified traveler
Posted Mar 31, 2024 on Expedia
It was a beautiful place and a quick walk to where I needed to go
Comment from Hotel Management
Mar 31, 2024 by Staypineapple Manager, Darius McWillie, Hotel Management
Thank you for such a wonderful review. We are delighted to hear you found the hotel beautiful. Hope you are having a wonderful weekend and can't wait to see you come back again.
by A verified traveler from Roma
Posted Mar 29, 2024 on Expedia
The room was good, great bed, but bathroom must be renewed
Comment from Hotel Management
Mar 29, 2024 by Beth Anne, Hotel Management
Thank you Gianluca! We appreciate very much you staying with us recently and taking the time to share your experience. I totally agree with you on the bathrooms needing updating. We have a bathroom remodel scheduled for 2025! We can't wait! Thank you again for staying with us!Sincerely,Beth Anne KingGeneral Manager
by A verified traveler from Monroe
Posted Mar 29, 2024 on Expedia
Comment from Hotel Management
Apr 20, 2024 by Staypineapple Manager, Darius McWillie, Hotel Management
Thank you for such a wonderful review. Our team truly enjoyed your company! Hope you are having a wonderful weekend and can't wait to see you come back again.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Comment from Hotel Management
Mar 29, 2024 by Beth Anne King, Hotel Management
Thank you for the 5 out of 5 Allison! We are so glad you enjoyed your stay with us!