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The stay was ruined by the person at the check in post the morning we checked out. Was sleeping on one of the couches( it was 5:15 am) and got visibly annoyed that she had to get up to check us out. Did not greet me or speak and just glared at me during the whole transaction. No Good morning or any sign of good will much less common courtesy and manners. I asked for a print out of my bill and just shoved it at me. Disappointed since everyone else at the hotel was lovely and made us feel welcomed.
I recently stayed at the Sophy Hotel and had a wonderful experience overall. The boutique atmosphere was charming and the hotel was impeccably clean. The staff were friendly and accommodating, making my stay even more enjoyable.
While the parking was a bit farther than expected, it wasn’t a significant issue for me. I did encounter a hiccup during check-in when I was charged an additional $800 despite at the hotel event though my booking through Expedia. This was a simple mistake by the hotel. Thankfully, the hotel staff apologized for the mistake and promptly processed my refund even though it took a week to receive. Going forward I’d make sure I communicate that my booking was previously paid for.
Despite this minor setback, my time at the Sophy Hotel was very pleasant, and its convenient location near downtown made exploring the area easy. I would definitely recommend this hotel to anyone looking for a cozy and welcoming place to stay!
Such a beautiful hotel!
Thoroughly enjoyed my stay! The only downside was the restaurant downstairs which didn’t make any sense. They would be empty and still make you wait for long to get seated and that was a bit frustrating but other than that the hotel was amazing! They even have bicycles to use for free