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Sheraton Grand Chicago Riverwalk

4.0 star property

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Photo gallery for Sheraton Grand Chicago Riverwalk

Exterior
Fitness facility
Exterior
Lake view
Water view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Bar
  • Breakfast available
  • Laundry

Explore the area

Map
301 E North Water St, Chicago, IL, 60611
  • Michigan Avenue
    ‪6 min walk‬
  • Chicago Riverwalk
    ‪9 min walk‬
  • Millennium Park
    ‪11 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪40 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Lake View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Lake View

  • 710 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 332 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 710 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking

  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, River View

  • 332 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Down comforters, pillowtop beds, in-room safe, desk

Family Room, 2 Double Beds, Non Smoking

  • 351 sq ft
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View | Down comforters, pillowtop beds, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking, Lake View

  • 614 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 520 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

Suite, 1 Bedroom, Non Smoking, River View (Pool Access) | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking, River View

  • 332 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 332 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 332 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

2 bars/lounges

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (3205)
The price is $215
per night
$282 total
includes taxes & fees
Mar 13 - Mar 14
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About this property

Sheraton Grand Chicago Riverwalk

4-star hotel in Downtown Chicago
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Sheraton Grand Chicago Riverwalk features an indoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 43 meeting rooms. Event facilities measuring 125000 square feet (11613 square meters) include conference space. This eco-certified hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Sheraton Grand Chicago Riverwalk is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Shulas Steak House - This steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.
LB Bistro and Patissere - This bistro specializes in American cuisine and serves breakfast and lunch. Open daily.
Link - This café specializes in American cuisine and serves breakfast and lunch. Open daily.
Chicago Burger Company - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
ChiBar - This bar specializes in American cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:30 AM for a fee: USD 32 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • ChiBar
  • Chicago Burger Company
  • LB Bistro and Patissere
  • Link
  • Shulas Steak House

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free crib
  • Grocery/convenience store
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 125,000 square feet of conference space
  • 43 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Elevator (48 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (49 inches high)
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 0 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 29.35 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 735 out of 1291 reviews
Rating 8 - Good. 247 out of 1291 reviews
Rating 6 - Okay. 133 out of 1291 reviews
Rating 4 - Poor. 83 out of 1291 reviews
Rating 2 - Terrible. 93 out of 1291 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kenneth, Monona

Stayed 1 night in Nov 2024

10/10 Excellent

Eunice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at the Sheraton Grand Chicago Riverwalk and it did not disappoint. They upgraded us to a suite that was Christmas decorated and even had an Elf on the shelf for the kids. Thank you for making our Chicago vacation a memorable! Can wait to go back next year.
Stayed 1 night in Nov 2024

10/10 Excellent

lishan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Sep 2024

8/10 Good

Anna

Stayed 1 night in Nov 2024

10/10 Excellent

Seyed ahmad

Stayed 2 nights in Oct 2024

4/10 Poor

Ellen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
The hotel was nice, the rooms I would say were holiday inn equivalent. We booked a river view king room and were put on the end of the 8th floor which looked at the roof of the pool room which was disappointing. The rooms were dated, the bathroom was absolutely nothing special. We had an Amazon package shipped to the hotel and they charged us a “handling fee” for having the package delivered there. The breakfast buffet was incredibly expensive at $30 a person for mediocre food and didn’t even have a big selection of food. Pancakes, eggs, chicken and waffles and omelets with a small fruit station. We had reservations across the river at the Swissotel and I wish we would have kept it. For $400 a night, I had higher expectations and was let down considerably.
Stayed 1 night in Nov 2024

6/10 Okay

vikrant

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mark

Stayed 4 nights in Nov 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! 100 recommended
Stayed 1 night in Nov 2024

10/10 Excellent

Cristina

Stayed 2 nights in Oct 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Didn't like the wifi accessibility.
Stayed 1 night in Nov 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jessica

Stayed 1 night in Nov 2024

6/10 Okay

Kennedy

Traveled with pets, Traveled with family
Disliked: Cleanliness
Bathroom shower walls were caked with build up - tub drain was plugged. Maintenance made a remark as if it was my fault for it being clogged but I didnt even get to wash my hair or shave my legs due to the tub filling with water & making me feel even more dirty, I got out and asked it get unclogged before showering again. Tv would not function without hotel employee assistance, wifi was difficult to connect personal devices without employee assistance. Discussed my experience as I was checking out & the employee made a remark that the view of the room must not have impressed me & my guests. However, I am not sure why a view should make me overlook my accessibility to a functional shower & tv / experience.. Valet though AMAZING customer service toward me & my guests as well as providing safety to those on side walks, those being picked up by car service or those driving by or in the area of hotel parking/pickup dropoff.
Stayed 2 nights in Nov 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Beautiful hotel. Excellent service.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay.
Stayed 1 night in Nov 2024

6/10 Okay

MARY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property does not have valet parking and self parking at hotel fills up really fast. We had to park two blocks away at self public parking. I do not recommend if you have a vehicle that you want valet or to park at the hotel since it's not guaranteed.
Stayed 1 night in Nov 2024

2/10 Terrible

Archan

Disliked: Property conditions & facilities
We book lake view room but get city view instead with the price of 100$ different
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and lobby staff worked well with me on an additional night stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jaqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that parking was expensive & there was no valet available.
Stayed 3 nights in Nov 2024

10/10 Excellent

Scott

Stayed 2 nights in Oct 2024

10/10 Excellent

Waed

Liked: Cleanliness, staff & service, property conditions & facilities
It was so close and convenient to all the activities I was looking for. The ride share you want its all by the front door tou don't have to walk farther.
Stayed 1 night in Nov 2024