Ratings based on 86 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted May 3, 2024 on Expedia
Booked deluxe king size bed room with jet tub and was told room was unavailable during booking. Lady on webcam was friendly and helpful.
Comment from Hotel Management
May 4, 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Christopher, for taking the time to tell us about your stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I am glad you found our staff to be friendly and helpful, despite the issue you highlighted. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted May 3, 2024 on Expedia
Comment from Hotel Management
May 4, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I are saddened to see your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted May 2, 2024 on Expedia
Comment from Hotel Management
May 4, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Joselito, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted Apr 24, 2024 on Expedia
Super
Comment from Hotel Management
Apr 24, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Uktambek, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - N Aurora/ Naperville. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 rating. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 22, 2024 on Expedia
Comment from Hotel Management
Apr 24, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Oha, The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 19, 2024 on Expedia
Comment from Hotel Management
Apr 21, 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Aida. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 10, 2024 on Expedia
Comment from Hotel Management
Apr 12, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Fernando, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted Apr 7, 2024 on Expedia
The staff at the property was friendly, helpful and quick to answer any issue. The room was okay for the price. I mean it’s a red roof inn so nothing special but nothing bad either. The issue was in the first room there was no hot water so had to transfer after already unpacking. The second room had a shampoo dispenser that needs to be replaced. The hallway smelled of weed and there was someone with a dog that would not stop barking. They asked the person to leave not sure how that all worked out. Anyways if you need a place to crash that’s basic, this is a decent choice. They also provided complimentary snack bags and waters so A on that.
Comment from Hotel Management
Apr 8, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Scott,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO - N AURORA/ NAPERVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted Apr 6, 2024 on Expedia
Comment from Hotel Management
Apr 28, 2024 by Carla RediResponse Specialist, Hotel Management
Hello Travis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - N Aurora/ Naperville and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Apr 3, 2024 on Expedia
Did not have fridge or microwave only jetted tub
Comment from Hotel Management
Apr 4, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Ricardo, Thank you for telling us about your stay at the Red Roof Inn Chicago - N Aurora/ Naperville. I am disappointed that your experience was less than ideal due to the missing amenities you mentioned. please accept our apologies for any inconvenience this may have caused. To prevent this from happening again, your comments will be shared with management in an effort to fully address your concerns. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist