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Hotel Riu Plaza Chicago

4.0 star property

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Photo gallery for Hotel Riu Plaza Chicago

Front of property
Lobby
Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes
Rooftop terrace
2 bars/lounges, rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Laundry

Explore the area

Map
150 East Ontario Street, Chicago, IL, 60611
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪10 min walk‬
  • Millennium Park
    ‪14 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Hotwire)

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room (Hotwire)

  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Deluxe)

Premium bedding, in-room safe, desk, blackout drapes

Family Room, 1 King Bed with Sofa bed (Deluxe)

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, Multiple Beds (Deluxe)

Family Room, Multiple Beds (Deluxe) | Premium bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Deluxe)

  • 355 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed with Sofa bed

  • 657 sq ft
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

  • 355 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

L7 Chicago by LOTTE

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (2062)
The price is $298
per night
$350 total
includes taxes & fees
Apr 24 - Apr 25
L7 Chicago by LOTTE

About this property

Hotel Riu Plaza Chicago

Change of towels is available on request.
Hotel Riu Plaza Chicago offers 390 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. 40-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Hotel Riu Plaza Chicago is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Skybar - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting).
Restaurante Desayuno - This restaurant serves breakfast only. Open daily.
Lobby Bar - Onsite bar. Open daily.
Grap&Go - Onsite restaurant. Open daily.

Languages

English, German, Spanish

Property amenities

Restaurants on site

  • Grap&Go
  • Lobby Bar
  • Restaurante Desayuno
  • Skybar

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 28.18 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Hotel Riu Plaza Chicago Hotel
Hotel Riu Plaza Chicago Chicago
Hotel Riu Plaza Chicago Hotel Chicago

Hotel Riu Plaza Chicago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1315 out of 1699 reviews
Rating 8 - Good. 234 out of 1699 reviews
Rating 6 - Okay. 76 out of 1699 reviews
Rating 4 - Poor. 43 out of 1699 reviews
Rating 2 - Terrible. 31 out of 1699 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, new, modern and clean. Check-in needs to be a little more streamlined and quicker, but it was a wonderful hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, huge shower and double sink, and the fabulous breakfast buffet!
Stayed 1 night in Jan 2025

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel had hair on the beds and the pipes in the shower broke while my wife took a shower
Stayed 3 nights in Dec 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Blair

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Raj, La Crescent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location.
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Beautiful hotel, great service, kind staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Subhagnana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great new hotel off the Magnificent mile. Very extensive breakfast options. Room was exceptionally clean, staff was very helpful when needed.
Stayed 3 nights in Dec 2024

10/10 Excellent

robert, highland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Laura

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great brand new hotel. Convenient to everything with a great breakfast!
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern
Stayed 1 night in Dec 2024

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot in downtown Chicago for Family
Best Breakfast ever and included! High Class Resort Style in downtown Chicago. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Terrance K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!
Stayed 2 nights in Jan 2025

4/10 Poor

Louis

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was clean. The check-in process went smoothly. Service was terrible, highlighted by no WiFi and a room thermostat disabled by management so we could not get the room temp below 77 degrees. When we talked to the front desk clerk he offered two choices. 1. Suffer like everyone else. 2. Step outside to cool off. One of the most bizarre responses imaginable from the front desk clerk. Eventually a maintenance worker was sent to our room to reset the wifi router and he explained that management chose to "turn off" the HVAC system so individual room thermostats could not adjust the individual room temps. He suggested we talk to the front desk manager. We returned to the front desk to speak with the manager about the room temperature. There was no manager available after 10PM, but the front desk clerk began shouting at us, saying we were acting like privileged people. When we tried to deescalate the situation he would make more inflammatory accusations. The security person on site attempted to calm things, but the guy at the front desk kept yelling and threatening to call the police. The security person on site texted the hotel manager to have the front desk person removed, but was unable to reach them after 10PM. All of this because we wanted Wifi and the temperature below 77 in our room. We considered moving to another hotel, but realized it would ruin our New Year's eve plans. I will NEVER stay in a Riu Hotel again. The worst customer service ever.
Stayed 2 nights in Dec 2024

8/10 Good

Tisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean and amazing free breakfast buffet. Would definitely stay and recommend this hotel. The only knock would be the parking. They don’t have valet and it is a bit confusing when getting yourself set up for the parking that is located around the corner. Once you figure out what needs to be done it’s fine but would have been nice to have valet.
Stayed 2 nights in Jan 2025

10/10 Excellent

Yazan

Stayed 4 nights in Jan 2025

10/10 Excellent

Amy

Stayed 2 nights in Dec 2024

10/10 Excellent

Camille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful except for the young lady who checked us in. I cannot remember her name but she seemed to be in a poor mood. Had handed me the wrong receipt, I didn’t notice until after the fact when trying to to use the WiFi… maybe she just had a bad day but the place was perfect
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back
Great location! Great staff! Beautiful place.
Stayed 9 nights in Dec 2024