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Hilton Garden Inn Chicago Downtown South Loop

3.0 star property

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Photo gallery for Hilton Garden Inn Chicago Downtown South Loop

Pool
Premium bedding, in-room safe, desk, blackout drapes
Exterior
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar

Explore the area

Map
55 E 11th Street, Chicago, IL, 60605
  • Grant Park
    ‪14 min walk‬
  • Soldier Field
    ‪16 min walk‬
  • Millennium Park
    ‪19 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Corner (Mobility & Hearing, Bathtub)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Corner (Mobility & Hearing, Bathtub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Corner

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Chicago Downtown South Loop

3-star hotel in Downtown Chicago
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and valet parking. Housekeeping is available on request.
Hilton Garden Inn Chicago Downtown South Loop offers 146 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 49-inch Smart televisions come with Netflix. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1080 square feet (100 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and barbecue grills. Guests can use the health club at a partner property. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hilton Garden Inn Chicago Downtown South Loop is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Shang Noodle - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (USD 70 per night; includes in/out privileges)
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Shang Noodle

Things to do

  • 24-hour gym
  • Pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,080 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch smart TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 for adults, and USD 5 to 10 for children
  • Covered valet parking fee: USD 70 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Chicago Downtown South Loop Hotel
Hilton Garn Inn Chicago Loop
Hilton Chicago Loop Chicago
Hilton Garden Inn Chicago Downtown South Loop Hotel
Hilton Garden Inn Chicago Downtown South Loop Chicago
Hilton Garden Inn Chicago Downtown South Loop Hotel Chicago

Hilton Garden Inn Chicago Downtown South Loop Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 977 out of 1562 reviews
Rating 8 - Good. 336 out of 1562 reviews
Rating 6 - Okay. 129 out of 1562 reviews
Rating 4 - Poor. 59 out of 1562 reviews
Rating 2 - Terrible. 61 out of 1562 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cristian

Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to museum campus and Michigan Avenue. Corner room had a nice view of the city. All the staff was friendly and helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is conveniently located. The lobby and facilities were great. Cleaning service was poor/non-existent. Front desk staff was lovely. Mediocre stay, but great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Cortney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful!! It was so clean and spacious. The layout was very modern and offered a ton of storage space. Coming from a really small midwestern town, Chicago is very intimidating. The Valet gentlemen were so kind and helpful. We didn't explore or do anything in our general area so I can't comment on that. If we were going to the Shedd Aquarium or Field Museum, we definitely would have walked. My kids also loved the pool, and I loved all the windows at the pool for a nice view! Highly recommend this hotel!
Stayed 2 nights in Mar 2025

6/10 Okay

Derik

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

The staff here is a joke. I was double charged.

The front desk staff were very unorganized and super rude. They didn't know how to use their credit card machines, and ended up charging me twice for my stay. When I brought it to their attention, they told me it was my problem and asked me to call my bank. I put my bank on the phone with them - and they told Hilton that they charged me twice, and the staff still did NOTHING to help. I paid twice for my "discounted" stay here. Also, the staff is too busy mumbling under their breath about the customers to finish helping the people in line. I will never stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

ERNESTO

Stayed 1 night in Feb 2025

6/10 Okay

Abigail

Traveled with family
Liked: Cleanliness, staff & service
The room was a bit small, the bed wasn’t a king size my hubby is 6 2 and his feet hang off it. . The parking was a bit pricey (75) a night. They did offer a place to park for cheaper but it was down the road. Only allowed one time in and out. It was nice to be able to walk to the museums. The burger bar around the corner is a nice place to eat. Over all we would stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 3 nights in Feb 2025

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great view of the city and the lake. The room was a typical hotel room, nice. Great location for Museum Campus.
Stayed 2 nights in Feb 2025

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here because it’s very easy to use public transit to get around.
Stayed 5 nights in Dec 2024

10/10 Excellent

Victoria

Stayed 2 nights in Nov 2024

10/10 Excellent

Milik

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again!
Stayed 3 nights in Dec 2024

2/10 Terrible

Robert

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Go somewhere else

Would never stay at this hotel again. Two years in a row it has had the worst hospitality and even worse accommodations. Parking is by valet only otherwise good luck finding a spot. Food is non existent even in their snack shop. The pillows might as well just be a pillowcase with a T-shirt inside of it. The hot water occasionally works for showers
Stayed 4 nights in Feb 2025

10/10 Excellent

Rodrigo

Stayed 3 nights in Feb 2025

10/10 Excellent

Jovanni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great, wish there wasn’t so many damn kids,
Stayed 1 night in Feb 2025

10/10 Excellent

Jaden

Stayed 2 nights in Jan 2025

10/10 Excellent

Yissel

Stayed 4 nights in Feb 2025

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Dominique Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Ana Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very clean. Convenient location.
Stayed 3 nights in Feb 2025

10/10 Excellent

Johnny

Stayed 4 nights in Feb 2025

8/10 Good

Sera, Janesville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but I do wish I was informed before I booked about extra fees. I was not prepared to be charged a $150 deposit for possible damages during my stay. Also $70 per night for Valet is crazy.
Stayed 2 nights in Feb 2025