2/10 Terrible
EmadEddin, Guelph
Traveled with family
Dec 31, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hilton Chicago was not an enjoyable one to say the least. The most frustrating of all is the destination fee, which is 25$ per room per day. Staff provide extremely unclear instructions about what it is and how to use it to get your money’s worth. The hotel makes it even harder for guests to do that. For example, the fee includes 18$ per day credit on laundry. Laundry is advertised in the laundry slip as being available 7 days a week but in fact is only available Monday to Friday. If it is advertised that we get 18$ per day credit on laundry then laundry must be available 7 days a week or the hotel must inform you ahead of time. We only found out once we prepared our laundry and called the valet to pick it up. We were also informed that we are offered 2 complimentary water bottles daily but after asking for it on the third day, we were told it was only provided to those who rent pickle ball equipment (included in destination fee), which is extremely ridiculous. Only after we complained were we told that we could potentially use the 18$ laundry credit to get snacks. It seems that they hide information from clients so as to reduce the amount of credit claimed by the clients.
The destination fee also gives you access to wifi and the fitness center. Since when are these paid for in hotels? These have always been included.
The hotel is also run down and needs renovation/updating. Maybe then the destination fee would make sense but as it is now, it is unjustified.
EmadEddin
Stayed 3 nights in Dec 2024