6/10 Okay
Elizabeth
Traveled with family
Jan 2, 2025
Liked: Cleanliness
We’ve stayed at this Hyatt before and really like the location. We have kids so we like the full sized refrigerator and kitchenette. There’s a lot of parking and breakfast is served everyday but basic continental options. The pool and hot tub is very small goes to about 4ft. The staff was not very attentive. The younger guy at check out never disclosed how much the deposit was which wasn’t an issue but they have no customer service skills. He didn’t let us know the pool or breakfast hours. I also requested for a roll away crib for a 4 night stay and they said they didn’t have any available upon check in. I had to ask 3 days in a row because they kept forgetting and finally on the 3rd night they brought one to the room. The room also was decently cleaned but you could tell just a quick wipe down. Fridge was still sticky and there were candy wrappers and peanuts under the couch and scattered around the room. We had to ask housekeeping to do a quick vacuum for us because I have a 1 year old walking around everywhere. The hotel itself was fine but sometimes it’s the staff that makes the difference. I wouldn’t book here a 3rd time.
Elizabeth
Stayed 4 nights in Dec 2024