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Fairmont Chicago at Millennium Park

4.5 star property

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Photo gallery for Fairmont Chicago at Millennium Park

Front of property - evening/night
Lobby
Courtyard
Fairmont Gold, Suite, 1 King Bed, Accessible | Premium bedding, down comforters, pillowtop beds, minibar
Executive lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Bar

Explore the area

Map
200 North Columbus Drive, Chicago, IL, 60601
  • Millennium Park
    ‪2 min walk‬
  • Michigan Avenue
    ‪2 min walk‬
  • Chicago Riverwalk
    ‪5 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • 419 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

  • 420 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Mobility Accessible)

  • 699 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View (Signature Parkview Gold King)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Park View (Signature Parkview Gold King)

  • 420 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge | Premium bedding, down comforters, pillowtop beds, minibar

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

  • 1098 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (or Park or Lake View)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (or Park or Lake View)

  • 700 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Park View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Park View (Hearing Accessible)

  • 700 sq ft
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

  • 700 sq ft
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Fairmont Gold, Suite, 1 King Bed, Accessible

Fairmont Gold, Suite, 1 King Bed, Accessible | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Suite, 1 King Bed, Accessible

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

  • 420 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

  • 420 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Mobility Accessible)

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, 2 Double Beds, City View

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, City View (Fairmont)

Premium bedding, down comforters, pillowtop beds, minibar

Double Room, 2 Double Beds, City View (Fairmont)

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

  • 421 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds, Accessible

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds, Accessible

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 2 Double Beds

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View (Fairmont King)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lake View (Fairmont King)

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Premium bedding, down comforters, pillowtop beds, minibar

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

  • 700 sq ft
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

  • 700 sq ft
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Room, 1 King Bed, City View

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds, City View

Fairmont Gold, Room, 2 Queen Beds, City View | Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold, Room, 2 Queen Beds, City View

  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Fairmont Chicago at Millennium Park

Hotel in Downtown Chicago
This hotel features a full-service spa, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Other amenities include a 24-hour fitness center, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Fairmont Chicago at Millennium Park offers 687 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. The spa is equipped with a steam room. The spa is open daily.
Fairmont Chicago at Millennium Park features a full-service spa and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Business amenities consist of a business center, 15 meeting rooms, and coworking spaces. This family-friendly hotel also offers tour/ticket assistance, a garden, and concierge services. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Fairmont Chicago at Millennium Park has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Lobby Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Toro Chicago - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (USD 86 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 31 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Toro Chicago

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 63,000 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 45 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium satellite channels
  • iPod dock
  • Netflix

Food and drink

  • Chef service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 40 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Laundry facilities
  • Nearby fitness center access
  • Spa access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 31 to 40 per person
  • Fee for in-room wireless internet: USD 18.95 per 24-hour period (rates may vary)
  • Covered valet parking fee: USD 86 per day (in/out privileges)
  • Pet fee: USD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Chicago Millennium Park Hotel
Fairmont Millennium
Fairmont Millennium Hotel
Fairmont Millennium Hotel Chicago Park
Chicago Fairmont
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Fairmont Millennium Park Hotel
Fairmont Millennium Park
Fairmont Chicago at Millennium Park Hotel
Fairmont Chicago at Millennium Park Chicago
Fairmont Chicago at Millennium Park Hotel Chicago

Fairmont Chicago at Millennium Park Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1067 out of 1758 reviews
Rating 8 - Good. 332 out of 1758 reviews
Rating 6 - Okay. 188 out of 1758 reviews
Rating 4 - Poor. 84 out of 1758 reviews
Rating 2 - Terrible. 87 out of 1758 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

JIAXIN, CHICAGO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience, very appreciated
Stayed 3 nights in Feb 2025

6/10 Okay

Charles

Business traveler
Disliked: Cleanliness

Not too happy with the service

Room was too noisy from the neighbor room. Toilet was not clean. Only one coffee cup, and one coffee pod $20 extra charge for amenities that we don’t use kind of rip off
Stayed 3 nights in Feb 2025

8/10 Good

Corbyn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Service and clean, neat facility
Stayed 3 nights in Feb 2025

10/10 Excellent

RYAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont Chicago Millennium Park is a beautiful and welcoming hotel in the heart of downtown Chicago, perfectly located near Millennium Park and other top attractions. Our stay was made even better by breakfast at Toro, the hotel’s restaurant, where the tres leches pancakes and smoked salmon platter were absolutely outstanding. Both dishes were flavorful, fresh, and elegantly prepared. If you’re looking for a luxurious stay with an unforgettable breakfast experience, the Fairmont and Toro are an excellent choice!
Stayed 2 nights in Feb 2025

10/10 Excellent

Luz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Gjergji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2025

8/10 Good

Justice

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a fridge
Stayed 1 night in Feb 2025

10/10 Excellent

Kendrall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel I’ve ever experienced. No matter what we needed they provided quickly and with a smile. Will definitely be back.
Stayed 3 nights in Feb 2025

4/10 Poor

Timara

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Trenton

Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

It’s a business hotel. Everything is a charge

The stay was very interesting. One they hold a 250 deposit. I was not expecting that. It kind of threw me off guard. Next the room we got was so cold. Even when the heat the blasting it was cold. The bed was great just extra soft. Valet parking is 81 dollars per night. I spend so much money. I was not expecting to spend.
Stayed 2 nights in Feb 2025

10/10 Excellent

Luis David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención excelente servicio
Stayed 1 night in Feb 2025

10/10 Excellent

Grace

Stayed 5 nights in Feb 2025

10/10 Excellent

Justyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff all around. Perfect location.
Stayed 3 nights in Feb 2025

2/10 Terrible

Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Watch out for hidden fees. Booked through Expedia and ended up being charged an additional at check in $250 for “incidentals”. They also hit you for $25 a day for what they call an urban experience that gives you a credit to their restaurant and spa which you can’t decline even if you don’t choose to visit either. Overpriced for average, nothing special accommodations. Room wasn’t anything special. No place to keep refrigerated items just a stocked mini fridge with sensors on the items so you’re charged if you move one. .5 ply toilet paper RIP… Scratchy bath towels and poor water pressure. Paper thin walls. Hardly what you’d expect for a 4 star hotel. Honestly I expected much more for the price they charge. You can get better service, rooms and accommodation at a holiday in express.
Stayed 2 nights in Feb 2025

10/10 Excellent

Walter, Bolingbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Gevork

Stayed 3 nights in Feb 2025

4/10 Poor

Alexander

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall, my stay at this property was lack luster at best. The property is nice, the room was nice, but the service/admonitions are severely lacking. I stayed from 2/14-2/17/2025. While we were there, I requested multiple times for our room to be cleaned, our soap in the shower to be replace as it was out, and for new towels to be placed in our room. Ultimately, this ended up finally happening on the night of 2/16/2025. However, they solely placed towels on our bed and left… nothing was cleaned what so ever, the sheets weren’t replaced, the bed wasn’t made nor did they even bother to take the dirty towels in the bathroom, replace the shower soaps etc. this was highly frustrating because we paid for a hotel room for this weekend to not worry about having to clean, make our bed, change sheets, etc. but the hotel didn’t seem to care that that is part of their job. To continue, the lobby bar charged us $75 for two double Tito redbuls… yep, $75. I’ve been to lots of cities, lots of hotels, and many bars and never once have I been charged $64 for 4 shots of Tito’s. Ultimately, we spent enough to buy a half gallon and a fifth of Tito’s but only got two drinks and it felt like robbery. Finally, they charge for wifi and it is like $20 a day… in 2025, accompanied with the cost of a hotel room here, one would expect wifi to be included. All in all, I will not be staying here again and would not recommend this hotel to any of my friends or family. I am severely disappointed…
Stayed 3 nights in Feb 2025

4/10 Poor

Arjun

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service

Bad service and overcharging

Stayed 4 nights in Feb 2025

6/10 Okay

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and staff was very helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Shanice

Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fiancé and I spent Valentines Day weekend there. I made the mistake of waiting till the last minute to make dinner reservations. Everything was booked and she was getting hangry. The hotel manager overheard us arguing and found a way to accommodate us at the hotel restaurant. The meal was great and he made it so we were well taken care of. Needless to say the customer service was on point and that manager really saved my ass!!
Stayed 2 nights in Feb 2025