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Congress Plaza Hotel

3.5 star property

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Photo gallery for Congress Plaza Hotel

Aerial view
Lobby
Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior detail
Junior Suite, City View | Living area | TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
520 South Michigan Avenue, Chicago, IL, 60605
  • Art Institute of Chicago
    ‪8 min walk‬
  • Millennium Park
    ‪9 min walk‬
  • Grant Park
    ‪16 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Accessible Standard Room, 2 Double Beds

Accessible Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Standard Room, 2 Double Beds

8.0 out of 10
Very good
(46 reviews)
  • 251 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, City View

Junior Suite, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

7.0 out of 10
Good
(2 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Lake View, Lakeside

Standard Suite, 1 King Bed, Lake View, Lakeside | Living room | TV

Standard Suite, 1 King Bed, Lake View, Lakeside

8.8 out of 10
Excellent
(16 reviews)
  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room, Interior View

Queen Room, Interior View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room, Interior View

8.2 out of 10
Very good
(116 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

7.6 out of 10
Good
(60 reviews)
  • 538 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 1 King Bed, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(170 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(444 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(110 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(467 reviews)
  • 278 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Travelodge by Wyndham Downtown Chicago

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping
3.6 out of 5, Good, (2223)
$184 nightly
The price was $204
The price is $184 total
includes taxes & fees
Travelodge by Wyndham Downtown Chicago

About this property

Congress Plaza Hotel

Hotel in Downtown Chicago
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Congress Plaza Hotel offers 870 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 50000 square feet (4645 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Congress Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekends.
Tavern Tap - This sports bar serves breakfast only.
Tavern Tap - Onsite sports bar. Open select days.
Room service (during limited hours) is available.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 62 per night)

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 23 for adults and USD 12 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Tavern Tap
  • Tavern Tap

Things to do

  • Bicycle storage
  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1893
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 49.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 59.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16 to 23 for adults, and USD 12 to 18 for children
  • Uncovered self parking fee: USD 62.00 per night
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Congress Hotel
Congress Hotel Plaza
Congress Plaza
Congress Plaza Chicago
Congress Plaza Hotel
Congress Plaza Hotel Chicago
Hotel Congress Plaza
Plaza Congress Hotel
Congress Hotel Chicago
Congress Plaza Hotel Hotel
Congress Plaza Hotel Chicago
Congress Plaza Hotel Hotel Chicago

Congress Plaza Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3809 out of 8938 reviews
Rating 8 - Good. 2462 out of 8938 reviews
Rating 6 - Okay. 1380 out of 8938 reviews
Rating 4 - Poor. 719 out of 8938 reviews
Rating 2 - Terrible. 568 out of 8938 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Eloisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

robert

Traveled with group
Liked: Room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Shaetanica

Stayed 5 nights in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a little outdated, but overall in great condition.
Stayed 3 nights in Mar 2025

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was a great hotel. Very friendly staff. Everything was clean. You could walk around. Places were close by.
Stayed 3 nights in Mar 2025

6/10 Okay

Kirk

Liked: Staff & service
Disliked: Property conditions & facilities
The Congress was at one time a beautiful classic, but is getting run down. The staff were pleasant to work with, especially Steve the doorman, who was wonderfully well informed and friendly.
Stayed 2 nights in Mar 2025

6/10 Okay

Ashley Moriah

Traveled with partner
Liked: Cleanliness, amenities
Loved that is was so convenient. Everything was walking distance from the hotel which was great! It was very clean there. Parking was expensive and a bit sketchy so we parked next door at the Hilton garage (a bit more expensive but felt safer than the Congress lot). Also made the mistake of looking up after booking and apparently the hotel is haunted? We were totally fine but that did creep me out once I read it online LOL.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verónica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, the facilities are very comfortable, clean, and the view is beautiful. Definitely a nice place worth visiting again.
Stayed 1 night in Dec 2024

10/10 Excellent

Mona

Liked: Cleanliness, amenities
Great bellhop set us up! Perfect location. For the sights.
Stayed 2 nights in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Mar 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service
Location, location, location!
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Longkai

Stayed 1 night in Mar 2025

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was above and beyond. We really enjoy our stay
Stayed 1 night in Mar 2025

10/10 Excellent

Claire, Star

This is a stunning, historic hotel with even the least expensive room nicely updated with whilst keeping the tone of glamour and history. Very pleased with my choice. I only needed one night but would definitely return, upgrade to a water view and order the yummy room service. I love the location adjacent beautiful Grant Park.
Stayed 1 night in Mar 2025

10/10 Excellent

Julio, Northville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My view from the 10th floor facing east is absolutely amazing! I can see Navy Pier, the Shedd Aquarium, Field Museum, and much much more.!!
Stayed 1 night in Mar 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Mar 2025

4/10 Poor

John

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Mar 2025

4/10 Poor

Daevon

Traveled with family
Disliked: Amenities
the property is beautiful to the eye but a lot of things don’t work properly, like the tub that was stopped up the whole time and sink was leaking in our room you also couldn’t control the heat or air in the room so it was extremely hot our whole stay. the security was very aggressive, and a lady at the front desk accused my teenage daughters of having a party because i sent them down for extra towels instead of going down myself and was quite rude to them. i’ve stayed here at least 8 times in the last 4 years this was by far the worst experience of the other visits
Stayed 2 nights in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Rooms

I love the Congress Hotel. The rooms have very high ceilings and are nice sizes. I get a room with a view of the lake. It is my favorite place to stay in Chicago.
Stayed 1 night in Mar 2025

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Decent place for location

When we arived we were early and just wanted to drop off our bags but wasnt sure of the process so we went to the front desk. They assured us we could check in early and called to have the room cleaned so we could check in and told us it would be about 30-45 min. After waiting an hour asked again and was told that the room would be ready in aboit an hour. We left and went to eat and returned to be told that check in wasnt until 3 (which i knew but was told that we could get our room early) so they assured again the room qould be ready in an hour. We then dropped off our bags and went sight-seeing. Finally we got our room but it was frustrating to have the run around when we could have waited in the first place. The bathroom was cramped and no tub as pictured in the reservation. Other than that location was great and we enjoyed the stay.
Stayed 1 night in Mar 2025