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Congress Plaza Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Congress Plaza Hotel

Exterior
Junior Suite, City View | City view
Daily full breakfast for a fee
Junior Suite, City View | Living area | TV
Accessible Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Bar
  • Parking available

Explore the area

Map
520 South Michigan Avenue, Chicago, IL, 60605
  • Columbia College Chicago
    1 min walk
  • Gazebo Restaurant at Grant Park
    2 min walk
  • Chicago Van Buren Street Station
    2 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    37 min drive

Room options

View all photos for Accessible Standard Room, 2 Double Beds

Accessible Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Standard Room, 2 Double Beds

  • 251 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, City View

Junior Suite, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Lake View, Lakeside

Standard Suite, 1 King Bed, Lake View, Lakeside | Living room | TV

Standard Suite, 1 King Bed, Lake View, Lakeside

  • 538 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room, Interior View

Queen Room, Interior View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room, Interior View

  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

  • 538 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 1 King Bed, Lake View

Standard Room, 1 King Bed, Lake View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

  • 251 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Lake View

  • 251 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 278 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Congress Plaza Hotel

Hotel in Downtown Chicago
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Congress Plaza Hotel offers 870 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 50000 square feet (4645 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Congress Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekends.
Tavern Tap - This sports bar serves breakfast only.
Tavern Tap - Onsite sports bar. Open select days.
Room service (during limited hours) is available.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 62 per night)

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 23 for adults and USD 12 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Tavern Tap
  • Tavern Tap

Things to do

  • Bicycle storage
  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1893
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 49.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 59.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16 to 23 for adults, and USD 12 to 18 for children
  • Uncovered self parking fee: USD 62.00 per night
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Congress Hotel
Congress Hotel Plaza
Congress Plaza
Congress Plaza Chicago
Congress Plaza Hotel
Congress Plaza Hotel Chicago
Hotel Congress Plaza
Plaza Congress Hotel
Congress Hotel Chicago
Congress Plaza Hotel Hotel
Congress Plaza Hotel Chicago
Congress Plaza Hotel Hotel Chicago

Congress Plaza Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 3393 out of 8300 reviews" "
Rating 8 - Good. 2341 out of 8300 reviews" "
Rating 6 - Okay. 1302 out of 8300 reviews" "
Rating 4 - Poor. 716 out of 8300 reviews" "
Rating 2 - Terrible. 548 out of 8300 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed during the NASCAR July street race weekend. Right across the street!
Stayed 3 nights in Jul 2024

4/10 Poor

Kedar

Stayed 2 nights in Sep 2024

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Emma

Traveled with partner
Disliked: Staff & service
tired
Stayed 2 nights in Sep 2024

8/10 Good

Monica, Chatham

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful historic hotel with an excellent location. Walking distance to the river, the waterfront, Millenium Park. I would recommend.
Stayed 4 nights in Sep 2024

8/10 Good

Shanae

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service, amenities
Mu stay was good, very good staff, clean but very old facilities, needs renovation… Feels unsafe to have a lot of people in and out of the building and no elevator controlled access. On my last night a wedding was held a floor below me, I could feel the room vibrate until midnight!!! Couldn’t sleep. Reception would say, it will end in 30’, but it took hours!!
Stayed 5 nights in Sep 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

2/10 Terrible

Erin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I wrote an email the next day regarding my stay but never received a response. The front desk employees had no personality and the hotel lobby was the nicest part of the hotel and that’s not saying much. We stayed on the 12th floor and it looked like something out of a horror movie. I wish I could attach pictures. The food at the restaurant was delicious but the bar was dirty and the bartender just played on his phone most of the time instead of trying to clean. I tried to avoid eating there but there wasn’t much open in walking distance so I had no choice. I have stayed in Chicago several times and I will not be back to this hotel.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities
Although the hotel is a little dated, excellent to see big rooms. However had to ask for help getting hot water working.
Stayed 4 nights in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean with great amenities
Stayed 2 nights in Sep 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good room and bathroom, WI-FI however in my room wasn’t good but was better in the main reception
Stayed 4 nights in Sep 2024

8/10 Good

Josh, Kingston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had plenty of space and was very clean. The staff was extremely nice. The issue that i had was the first day and night it was really hot in the room but they provided a fan that helped. Thw other think is the lack of hot water for the shower. I was there for 3 and depending on the time of day, there was no hot water. Twice i had cold showers, very disappointed.
Stayed 3 nights in Sep 2024

6/10 Okay

Skye

Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Felt safe.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kyle

Business traveler
Liked: Cleanliness, staff & service
Rooms are huge and have amazing views
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa, Dartmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff; Clean & interesting property
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t impressed.
Stayed 2 nights in Jun 2024

8/10 Good

Dwaine

Business traveler
I was disappointed at the facility. There’s no free parking if you pay a lot of money to stay in a hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Sylvia

Traveled with partner
Liked: Staff & service, amenities
We arrived to the hotel at 2pm and noticed about 25 people in the lobby waiting to check-in, because check-in starts exactly at 3pm. So thankfully, there’s a lot of restaurants near by, so we went to Lou Malnati’s pizza to try the deep dish pizza (don’t recommend it there). Anyway, we came back to check-in at 3pm. No problems checking in. Staff was friendly. When we got to our room…. We automatically noticed a strong Lysol smell all over the room. There was still soda stain (droplets) in the bathroom door. So I’m assuming they just tidy up the room and strayed some Lysol to make it seem like they really cleaned it when in reality they didn’t. Anyway, it wasn’t until the next day when they finally cleaned the room properly when housekeeping made their rounds. In the restroom…. We highly appreciated the foam hand soap and the dental kit (toothpaste and toothbrush) that they provided in the room. As well as the two water bottles. The bed mattress was firm. The blankets were a little stiff, too. The pillows were really soft and good quality. The toilet though… I know it’s an old hotel, but the toilet!!!! It was so hard to flush it!! We had to flush the toilet like 2 - 3 times for everything to properly go down. The view from the room was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Josué

Traveled with family
Liked: Cleanliness, staff & service
Great location Good Service Some noises from maybe old machinery or renovation works. A/C needs more efficiency (New ones) But in overall and the prices its okay
Stayed 7 nights in Sep 2024