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Congress Plaza Hotel

3.5 star property

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Photo gallery for Congress Plaza Hotel

Banquet hall
Exterior detail
Junior Suite, City View | Living area | TV
Lobby
Standard Suite, 1 King Bed, Lake View, Lakeside | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Bar
  • Parking available
$200
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
520 South Michigan Avenue, Chicago, IL, 60605
  • Art Institute of Chicago
    ‪8 min walk‬
  • Millennium Park
    ‪9 min walk‬
  • Grant Park
    ‪16 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪25 min drive‬

Room options

View all photos for Accessible Standard Room, 2 Double Beds

Accessible Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible Standard Room, 2 Double Beds

7.8 out of 10
Good
(53 reviews)
  • 251 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, City View

Junior Suite, City View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, City View

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Lake View, Lakeside

Standard Suite, 1 King Bed, Lake View, Lakeside | Living room | TV

Standard Suite, 1 King Bed, Lake View, Lakeside

8.6 out of 10
Excellent
(20 reviews)
  • 538 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Queen Room, Interior View

Queen Room, Interior View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Queen Room, Interior View

8.0 out of 10
Very good
(134 reviews)
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Suite

7.8 out of 10
Good
(65 reviews)
  • 538 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 1 King Bed, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(192 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(480 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Lake View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(117 reviews)
  • 251 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(506 reviews)
  • 278 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Congress Plaza Hotel

Hotel in Downtown Chicago
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Congress Plaza Hotel offers 870 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Premium cable television is provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities consist of a business center and meeting rooms.

Public areas are equipped with complimentary wired and wireless Internet access. Event facilities measuring 50000 square feet (4645 square meters) include conference space. This business-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Congress Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 6:30 AM and 11:00 AM on weekends.
Tavern Tap - This sports bar serves breakfast only.
Tavern Tap - Onsite sports bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (USD 62 per night)

Food and drink

  • Weekend full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 23 for adults and USD 12 to 18 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Tavern Tap
  • Tavern Tap

Things to do

  • Bicycle storage
  • Gym
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Hand-held showerhead
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1893
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 49.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 59.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16 to 23 for adults, and USD 12 to 18 for children
  • Uncovered self parking fee: USD 62.00 per night
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Congress Hotel
Congress Hotel Plaza
Congress Plaza
Congress Plaza Chicago
Congress Plaza Hotel
Congress Plaza Hotel Chicago
Hotel Congress Plaza
Plaza Congress Hotel
Congress Hotel Chicago
Congress Plaza Hotel Hotel
Congress Plaza Hotel Chicago
Congress Plaza Hotel Hotel Chicago

Congress Plaza Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3942 out of 9103 reviews
Rating 8 - Good. 2467 out of 9103 reviews
Rating 6 - Okay. 1405 out of 9103 reviews
Rating 4 - Poor. 713 out of 9103 reviews
Rating 2 - Terrible. 576 out of 9103 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Afet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility has a great location in walking distance to many attractions. The family suite had a small bathroom with limited space.
Stayed 1 night in May 2025

10/10 Excellent

Shanise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I visited for a short weekend stay with my family for a concert. Congress Plaza was accommodating and easy to check in! It’s a vintage hotel that is very well kept in a perfect location directly across from grant park! If you can appreciate a classic hotel you will love this place! We stayed in the two bedroom family suite and it was pretty big with three huge closets and refrigerators in both rooms. Transportation is easily accessible at the front door for pick up and drop off. There are plenty dining options in walking distance. I recommend The Grant down the street for dinner :) Security is at each entry at night so rest assured I felt safe. Great stay! Will visit again
Stayed 2 nights in May 2025

2/10 Terrible

Roselyn

Stayed 1 night in Jun 2025

10/10 Excellent

Gilberto

Traveled with partner
Liked: Cleanliness, amenities
It was in the center of everything
Stayed 5 nights in May 2025

2/10 Terrible

NIchole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely horrible. We had to book another hotel and leave the property. Our door wouldn’t lock and there were holes in the walls.
Stayed 1 night in Jun 2025

4/10 Poor

Shannon, Dallas

Traveled with group
Disliked: Amenities
The lobby area is beautiful and well kept up. Quite impressive when you walk in. However, upon arrival, we were informed that the elevators going to the 5th floor were not functioning and that we would have to carry our luggage up the stairs to our room. Even the bellmen were unwilling to do that- and rightfully so. We said we would not do that and that we should have our room changed to a section of the hotel where the elevators WERE working. A woman at the front desk told me that we were not to raise our voice…. Which had NOT happened! We eventually got a room change. The room was spacious and hadn’t been renovated since the 80’s. The tub would not drain, a/c could not be controlled, the lock chain was hanging on by one tiny screw. On top of all that, the hotel charged my friend’s credit cart $597 plus change- AFTER she had paid for the room in full through Expedia and had the receipt as proof. The front desk customer service is the worst I have experienced in MANY years of travel. The manager pawned off the problem to another lady- who still did not resolve the situation! When my friend went to question the charges, the manager called the police to stand guard- RIDICULOUS!!! We checked out this morning and the situation still has not been resolved. I will NEVER stay at the Congress Plaza Hotel again and will tell everyone I know not to stay there as well!
Stayed 3 nights in May 2025

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Megan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very outdated, the room smelled, the carpets were stained and paint was peeling.
Stayed 1 night in May 2025

10/10 Excellent

Tabitha, Loris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel. Loved it! Would definitely stay again
Stayed 1 night in Jun 2025

4/10 Poor

Nicole

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The heat in the building didn’t work . It was cold And the picture I saw when I booked my reservation looked nothing like the building very disappointed
Stayed 1 night in May 2025

6/10 Okay

Alayna

Traveled with group
Liked: Staff & service
Disliked: Room comfort
The beds are absolutely horrible and the lightening is not good. Need more lights.
Stayed 1 night in May 2025

6/10 Okay

Larry

Liked: Cleanliness, amenities, property conditions & facilities
It was ok you'll expect more for the price.
Stayed 1 night in May 2025

8/10 Good

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is conveniently locate on the Millennium Mile. The staff is very friendly and the room was clean.
Stayed 1 night in May 2025

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and accommodating. We were upgraded with a beautiful view. The bed was extremely comfortable and the pool table by the bar was a fun, pleasant surprise.
Stayed 1 night in May 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and affordable prices for the time being.
Stayed 1 night in Mar 2025

10/10 Excellent

Claudia

Stayed 3 nights in May 2025

4/10 Poor

Karin, Newark

Traveled with partner
Disliked: Property conditions & facilities
Old run down hotel. No hot water in the sink. Curtains did not cover the windows. When telling the reception about the curtains they came to our room and used metal paperclips to keep curtains to the wall and together. Good location.
Stayed 2 nights in May 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is just a dump. Peeling paint, surfaces clean but nothing more. Mold in the bathroom. Just really old and not kept.
Stayed 2 nights in May 2025

8/10 Good

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great walking distance to SoFi stadium!
Stayed 1 night in May 2025

10/10 Excellent

katia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tonya

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2025

8/10 Good

Brittany

Liked: Cleanliness
It’s was easy- we were in our rooms within a Few minutes of arriving
Stayed 1 night in May 2025

10/10 Excellent

Annette

Beautiful lake view. Super friendly!
Stayed 1 night in May 2025

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025