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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Terrace/patio
Terrace/patio
View from property
Property entrance
Room, 1 King Bed, City View | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Gym
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Chicago Theatre
    ‪4 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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The price is $139
per night
$163 total
includes taxes & fees
Feb 25 - Feb 26
L7 Chicago by LOTTE

About this property

citizenM Chicago Downtown

4-star hotel in Downtown Chicago
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 4-star property consist of a 24-hour business center, 3 meeting rooms, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and express check-in.

CitizenM Chicago Downtown is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hand-held showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1974 out of 2655 reviews
Rating 8 - Good. 446 out of 2655 reviews
Rating 6 - Okay. 123 out of 2655 reviews
Rating 4 - Poor. 54 out of 2655 reviews
Rating 2 - Terrible. 58 out of 2655 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

NaQuasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
This hotel is BEYOND AMAZING! I’m taking about the price was the BOMB, the check was the BOMB, the location was the BOMB, the staff was the BOMB, the Canteen was the BOMB and the room OMG AMAZING. 10/10 highly recommend! We are coming back!!!
Stayed 3 nights in Nov 2024

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: Wonderful view if you pay the little bit extra for it. Clean room. Quiet all day and night. Room controls were cool and worked as expected. Premises overall was clean, well decorated, and had a modern/artsy feel. Staff was friendly. The bad: Nothing awful but, - No wall outlets near the bed. If you have a 15 ft cord it may be able to reach the bed. Mine is 10 and did not reach. - If you are a hot shower person, you will be disappointed. I would characterize the hot water as lukewarm. Was there for seven days, that’s as hot as it ever got. - Delivery people apparently not permitted to deliver to your door, you must go get your food from the lobby. I say “apparently” because about half the deliveries did come to my door. Other half were given to the concierge and placed behind the front desk. Other folks may not mind this at all. For me personally though call me lazy or whatever you like but if I’d known I’d have to trek down ten floors to go ask the concierge if I can please have my food, I honest to god would have booked somewhere else. So I’m including this for the other hermits. To be clear I do not in any way blame the staff, I’m sure it the policy and they’re just doing their jobs.
Stayed 4 nights in Nov 2024

10/10 Excellent

Yvette Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great view of the river from our room. Super clean. Small room but just enough space for 2 people. Friendly and helpful staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Brittany

Liked: Cleanliness, amenities
Such a beautiful hotel with great knowledge staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Ilyas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
New hotels, great locations. Rooms are small for the prices. No laundry bags, they gave me the trash bag instead.
Stayed 1 night in Nov 2024

10/10 Excellent

David, Minnetonka

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place!
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a very convenient location. The interior was clean and easy to navigate. The check in and check process was simple and quick.
Stayed 3 nights in Nov 2024

8/10 Good

Paul B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty great, nice staff, clean rooms, really nice gym for the size with updated equipment. A few things i would like would be more of a dinner option and the breakfast for 20$ is severely overpriced and not the greatest.
Stayed 3 nights in Nov 2024

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Nov 2024

10/10 Excellent

Samira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 7 nights in Oct 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ipads controlling the room is a unique feature thats awesome!
Stayed 4 nights in Sep 2024

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone staying in downtown Chicago.
Stayed 1 night in Nov 2024

10/10 Excellent

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the citizenM. The hotel is very trendy and fun. The rooms are compact, but efficient. The hotel was extremely clean and our room was very quiet.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marina

I like it
Stayed 1 night in Nov 2024

10/10 Excellent

Servando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Everything is walking distance
Stayed 3 nights in Nov 2024

10/10 Excellent

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy check in and good service
Stayed 3 nights in Nov 2024

10/10 Excellent

Kirsten

Stayed 3 nights in Jun 2024

8/10 Good

Bhavin

Stayed 2 nights in Nov 2024

10/10 Excellent

Julius

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you expect from CitizenM. The gym is one of the better ones as well.
Stayed 2 nights in Nov 2024