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The Heritage Chiang Rai Hotel and Convention

4.0 star property

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Photo gallery for The Heritage Chiang Rai Hotel and Convention

Outdoor pool, pool umbrellas, sun loungers
Lobby
Front of property - evening/night
1 bedroom, minibar, in-room safe, individually decorated
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
199 Moo 13, Tambon Sansai, Amphoe Mueang, Chiang Rai, Chiang Rai Province, 50700
  • Central Chiang Rai
    ‪12 min walk‬
  • Chiang Rai Clock Tower
    ‪4 min drive‬
  • Saturday Walking Street Market
    ‪4 min drive‬
  • Chiang Rai (CEI-Chiang Rai Intl.)
    ‪13 min drive‬

Room options

View all photos for Heritage Suite (2 Bedroom)

32-inch LCD TV with cable channels

Heritage Suite (2 Bedroom)

  • 926 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Heritage Suite (1 Bedroom)

32-inch LCD TV with cable channels

Heritage Suite (1 Bedroom)

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

1 bedroom, minibar, in-room safe, individually decorated

Executive Suite, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Deluxe Room, 1 King Bed

Executive Deluxe Room, 1 King Bed | 1 bedroom, minibar, in-room safe, individually decorated

Executive Deluxe Room, 1 King Bed

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Double Room, Non Smoking, Corner

Premier Double Room, Non Smoking, Corner | 1 bedroom, minibar, in-room safe, individually decorated

Premier Double Room, Non Smoking, Corner

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Twin Beds

32-inch LCD TV with cable channels

Executive Suite, 2 Twin Beds

  • 646 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

1 bedroom, minibar, in-room safe, individually decorated

Deluxe Room, 2 Twin Beds, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Deluxe Room, Twin Beds

1 bedroom, minibar, in-room safe, individually decorated

Executive Deluxe Room, Twin Beds

  • 322 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

The Heritage Chiang Rai Hotel and Convention

4-star Chiang Rai hotel close to Central Chiang Rai
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and 24-hour room service.
The Heritage Chiang Rai Hotel and Convention offers 321 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Chiang Rai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, The Heritage Chiang Rai Hotel and Convention provides an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Business-related amenities at this 4-star property consist of a business center and 10 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

The Heritage Chiang Rai Hotel and Convention has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
All-Day Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
The Library Lounge - Onsite lobby lounge. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: THB 350 for adults and THB 175 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • All-Day Restaurant
  • The Library Lounge

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1200 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 350 for adults and THB 175 for children
  • Airport shuttle fee: THB 700 per vehicle (one-way, maximum occupancy 8)
  • Rollaway bed fee: THB 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Heriatage Chiang Rai
Heritage Chiang Rai
The Heritage Chiang Rai
The Heritage Chiang Rai Hotel Convention
The Heritage Chiang Rai – SHA Extra Plus
The Heritage Chiang Rai Hotel and Convention Hotel
The Heritage Chiang Rai Hotel and Convention Chiang Rai
The Heritage Chiang Rai Hotel Convention SHA Extra Plus
The Heritage Chiang Rai Hotel and Convention Hotel Chiang Rai

The Heritage Chiang Rai Hotel and Convention Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 82 out of 137 reviews
Rating 8 - Good. 38 out of 137 reviews
Rating 6 - Okay. 8 out of 137 reviews
Rating 4 - Poor. 5 out of 137 reviews
Rating 2 - Terrible. 4 out of 137 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Lebanon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a five-star hotel. The room is large. They automatically upgraded me to a one-bedroom suite from a Deluxe double. The rooms were outstanding with all the amenities. There was even dishes and utensils if you were to cook. That may only be in the suites though.The lobby is a massive affair with water and a juice put out shortly after the morning. You can relax in their excellent sofas and chairs. The lounge is pretty good. It is very large and has the appearance of being a library which makes it quite relaxing. The morning breakfast was over the top also. Many excellent choices along with an omlette station for scrambled or omlets. There were so many choices that you might even to choose to eat what many would consider brunch with breakfast items and lunch items. There were plenty of choices for the Thai and other Asians which prefer soups and noodles with rice in the morning. Several soups were available every morning. You can have your expresso drinks along with coffee, water and juices. Outstanding!
Stayed 7 nights in Feb 2025

8/10 Good

Shashank

Liked: Cleanliness, staff & service
: The check-in staff, café, and restaurant team are all incredibly friendly and offer excellent service. While the property is showing signs of age, the lobby and restaurant are well-kept and quite impressive. It's on the upper floors where the building’s age is more noticeable. The room itself was spacious and well-maintained, though there was some mold in the shower. As for the location, it’s not ideal—there’s not much around. It’s best to rent a motorcycle or scooter from the front desk and explore the area that way. Overall good stay, But I do not agree with Expedia's 4 star rating.
Stayed 2 nights in Feb 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great weekend getaway

Nice hotel, very friendly staff, about 6-7 min drive from downtown, very clean & spacious room. Bed was somewhat lummpy. Pool was freezing. Bathroom floor would get quite wet after shower use due yo no door. Buffet breakfast was just ok as it was the same for 3 mornings, not too much western food.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, a little far from night bazaar but the rooms make it worth it
Stayed 2 nights in Feb 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Mehedi

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Feb 2025

8/10 Good

Larry

Stayed 1 night in Feb 2025

8/10 Good

Thomas

Stayed 2 nights in Feb 2025

10/10 Excellent

Navod

Stayed 4 nights in Jan 2025

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Yasiru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Odette

Liked: Property conditions & facilities
People kind, grounds clean. Food in main dining area not very good service slow...no Gluten free signs on food.
Stayed 3 nights in Jan 2025

4/10 Poor

Gloria

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Lobby very impressive. Room & hallways are in need of upgrade. Erratic time schedule for room cleaning sometimes 5pm before the room is clean this is not acceptable in a 4 star ? hotel.

6/10 Okay

Adriana m

Disliked: Cleanliness
La ducha estaba llena de hongos..... terrible... no lo podia creer cuando lo vi...
Stayed 2 nights in Jan 2025

8/10 Good

Fabrizio

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice big hotel next to the convention center, the vibe of the hotel is a bit low most spaces were empty but overall it was really good. We only stayed one night to go to white te olé and it was worth the visit
Stayed 1 night in Dec 2024

10/10 Excellent

Boon

Stayed 2 nights in Jan 2025

2/10 Terrible

Joalin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2024

8/10 Good

Palitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no complementary water bottles available, which is a standard for any other hotel in the world. We used one water bottle available in the fridge for which they charged. But when asked, we were told they are not free but later sent two drinking water in glass bottles. I had a time in trying to the reception staff in the night , she was saying couldn’t understand me over the phone. I had to walk down to the reception with the water bottle from the mini fridge, to ask whether that is chargeable. I can’t be blamed for her lack of English knowledge. In general I found reception staff were cold. No smile in the face. But, other staff including cleaning staff were very courteous. Hotel is situated about 3.5km away from the city centre. Every time I went to the town I had to take a GRAB taxi or a tuk tuk, which cost me 80 Bhat one way
Stayed 3 nights in Dec 2024

10/10 Excellent

Maqbool

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Ethan John, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Dec 2024

10/10 Excellent

Plush rocker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Dec 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay generally. The room was comfortable and we were happy to have hot water with good water pressure. Our only issue, which was minor, was the minibar. There was no clear signage about what was included in the mini bar and not. This was our final stay in Thailand and every accommodation, including hostels, provided water. So having water counted in the “mini bar” charges was a little crazy. If you’re going to have a minibar, have it clear. As well, upon checkout reception had housekeeping check each room before you could go to see if you used the mini bar. Just seemed like something that wasn’t thought out fully as a money grab. Overall, we liked our stay and would stay again.
Stayed 3 nights in Dec 2024