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Shangri-La Chiang Mai

5.0 star property

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Photo gallery for Shangri-La Chiang Mai

Outdoor pool, free cabanas, pool umbrellas
Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes
Lobby
Minibar, in-room safe, desk, blackout drapes
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free WiFi
  • Parking included

Explore the area

Map
89/8 Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Chiang Mai Night Bazaar
    ‪11 min walk‬
  • Warorot Market
    ‪20 min walk‬
  • Tha Phae Gate
    ‪3 min drive‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪17 min drive‬

Room options

View all photos for Horizon, Deluxe Room, 1 King Bed

Horizon, Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Horizon, Deluxe Room, 1 King Bed

  • City view
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

  • City view
  • 463 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon, Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Horizon, Deluxe Room, 2 Twin Beds

  • City view
  • 463 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • City view
  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Pool View

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Pool View

View from room

Deluxe Room, 2 Twin Beds, Pool View

  • 463 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 King Bed

  • City view
  • 926 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Premier Room, 2 Twin Beds

  • City view
  • 624 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premier Room, 1 King Bed

View from room

Premier Room, 1 King Bed

  • City view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Horizon, Premier Room, 1 King Bed

  • City view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room, 2 Twin Beds

Horizon, Premier Room, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Horizon, Premier Room, 2 Twin Beds

  • City view
  • 624 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Twin Suite

Fireplace

Executive Twin Suite

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, blackout drapes

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room

Interior

Premier Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club Deluxe King Room

Minibar, in-room safe, desk, blackout drapes

Horizon Club Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Suite

Interior

Executive King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Premier Twin Room

Interior

Horizon Club Premier Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, blackout drapes

Deluxe King Room With Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Room

Minibar, in-room safe, desk, blackout drapes

Premier King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

Minibar, in-room safe, desk, blackout drapes

Horizon Club Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club Premier King Room

Minibar, in-room safe, desk, blackout drapes

Horizon Club Premier King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room With Pool View

Minibar, in-room safe, desk, blackout drapes

Deluxe Twin Room With Pool View

  • Sleeps 3
  • 2 Twin Beds

Similar properties

Lobby

Chiang Mai Marriott Hotel

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.6 out of 5, Wonderful, (1000)
The price is $134
per night
$159 total
includes taxes & fees
May 8 - May 9
Chiang Mai Marriott Hotel

About this property

Shangri-La Chiang Mai

5-star hotel in Chang Khlan
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas, free valet parking, and a free shopping center shuttle are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Shangri-La Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub.
In addition to a full-service spa, Shangri-La Chiang Mai features an outdoor tennis court and a waterslide. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities at this 5-star property consist of a business center, 3 meeting rooms, and limo/town car service. This luxury hotel also offers an outdoor pool, a children's pool, and a health club. Onsite self parking and valet parking are complimentary.

Shangri-La Chiang Mai has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Kad Kafe' - Onsite restaurant.
China Kitchen - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free shopping center shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 690 for adults and THB 345 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • China Kitchen
  • Kad Kafe'

Things to do

  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 690 for adults and THB 345 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Chiang Mai Hotel Shangri-La
Chiang Mai Shangri-La
Chiang Mai Shangri-La Hotel
Hotel Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai Hotel
Shangri-La Hotel Chiang Mai
Chiang Mai Shangri La
Shangri La Chiang Mai
Shangri La Hotel Chiang Mai

Shangri-La Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1001 reviews
Rating 8 - Good. 232 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heejung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

It was the best hotel in Chiang Mai. Everything was perfect, from the kindness and service of the staff to the comfortable room conditions.
Stayed 1 night in Jan 2025

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

YUFONG, THE WOODLANDS

Stayed 3 nights in Jan 2025

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not in great location or view. Very disappointed. No balcony
Stayed 5 nights in Dec 2024

10/10 Excellent

Doitsu

Stayed 1 night in Dec 2024

4/10 Poor

David

Stayed 4 nights in Dec 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The support staff was excellent as was the food. Highly recommend.
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel but wouldn’t stay again.

The hotel was huge — and with that comes a lot of perks, but also it can feel a bit empty and a little haunted. There are guards at the gate that check every car before entering the property, and if you leave, you have to go through a metal detector every time you come back to the hotel. That said, the staff are delightful, the spa is lovely, breakfast is great, the hotel hotel is very clean. I wouldn’t stay here again (and I wouldn’t pay full price for a room — we happened to have booked when there was a sale) but I wasn’t upset with our stay. I would recommend staying in something more boutique or culturally relevant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel with friendly and helpful staff. Only downside was that some of the the breakfast items were not kept hot well (not fond of cold fried eggs!). Otherwise excellent and in easy walking distance of the centre of Chiang Mai.
Stayed 3 nights in Dec 2024

10/10 Excellent

Joozer, Oakville

Everything was great!
Stayed 4 nights in Dec 2024

10/10 Excellent

huafeng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

It is great stay
Stayed 4 nights in Dec 2024

10/10 Excellent

Roopali

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful classical property. Fantastic grounds. Extremely clean and well maintained however the furniture while fine is definitely scratched up and aged. The concierge service was very disappointing. I was there for a very short trip and emailed a request to arrange a visit to the elephant sanctuary prior to arrival. We arrived late at night and on arrival, I was told that no one was aware of my request and that the trip was not arranged and that the night concierge would leave a message for the concierge to arrange first thing in the morning. The next morning, I again had to discuss my request with a third concierge who had not received any communication. Long story short, we ended up having to schedule the elephant sanctuary visit which was wet and muddy for our last day. This was extremely stressful as we had a 30 hour journey back to the US that evening.Check out time was 12 and the front desk's suggestion was that we check out at 7a before leaving for the sanctuary and then shower on our return in the gym. The level of service was not as expected.
Stayed 2 nights in Dec 2024

2/10 Terrible

Gadi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This was our first time staying at a Shangri-La hotel, and unfortunately, it was a deeply disappointing experience. While the hotel grounds and property are decent, the service and attention to guest needs were severely lacking. First, we had requested and were promised adjoining rooms for our large family, but this was not honored. Instead, we were placed in rooms on the same floor, but far apart. Additionally, the rooms were not ready until 4:30 PM, well past the guaranteed check-in time of 3 PM. From there, things continued to go downhill. Room service failed to clean our room unless specifically requested, and even then, they didn’t change the sheets or replenish basic necessities like toilet paper, coffee, sugar, or water. It also became apparent that the hotel was severely understaffed and couldn’t keep up with the number of guests. Most of the staff did not speak English well enough to understand even basic requests. While they would often reply with “yes,” it was clear they didn’t understand what was being asked, and nothing would be done to resolve the issue. The front desk staff were unhelpful and rude, often behaving as though they were doing us a favor by addressing our concerns. The food quality was subpar, and to make matters worse, we became ill after eating at the hotel. Overall, this was an extremely disappointing experience. For a similar price, we highly recommend considering the Anantara or the In
Stayed 3 nights in Dec 2024

10/10 Excellent

Luba, Cranbrook

Stayed 4 nights in Dec 2024

10/10 Excellent

SABEER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sabeer Osman

It was indeed fantastic stay. Awesome facilities, quiet ambience right in the heart of city
Stayed 4 nights in Dec 2024

10/10 Excellent

Asad, McKinney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality of the staff
Stayed 2 nights in Dec 2024

8/10 Good

Natakan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two nights for the second time. Nice property as one would expect from the Shangri-La. Nice room with the mountain view and very comfortable bed. Facilities are great, gym is big and has variety of equipments, enough of cardio and weight. There are also steam, sauna and jacuzzi. Overall, very nice facilities. Breakfast is great, nice options from Western to Eastern style. Location is OK but you need a car to go around. There is no restaurant in a walking distance. We rented a car and it was a perfect place for us. The only missing point is service. Check-in was slow, some staff was not efficient. Kate helped checking us in and out in the end and she was great. Gym staff were also not attentive. Steam room was not on. Many cardio equipments were left uncleaned.
Stayed 2 nights in Dec 2024

10/10 Excellent

kit ying

Stayed 3 nights in Dec 2024

6/10 Okay

kit ying

Traveled with group
Stayed 3 nights in Dec 2024

10/10 Excellent

TITA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 2 nights in Dec 2024

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable and well located.

This is a very comfortable hotel, clearly well run, with excellent, large airy room with and large picture windows. The variety of foods for breakfast was impressive, with attentive and friendly staff. The hotel is well located, just 10 minutes walk from the old city with it's multiple temples. The night market is close too, and good restaurants within easy walking distance.
Stayed 4 nights in Nov 2024