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Lotus Hotel Pang Suan Kaew

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lotus Hotel Pang Suan Kaew

Outdoor pool
Interior detail
Deluxe Room | Minibar, desk, blackout drapes, free WiFi
Exterior
Bar (on property)

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available

Explore the area

Map
21 Huay Kaew Road Suthep Muang, Chiang Mai, Chiang Mai, 50200
  • Chiang Mai University
    1 min walk
  • Nimman Road
    13 min walk
  • One Nimman
    14 min walk
  • Chiang Mai (CNX-Chiang Mai Intl.)
    22 min drive

Room options

View all photos for Superior Twin Room

Minibar, desk, blackout drapes, free WiFi

Superior Twin Room

  • 452 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, desk, blackout drapes, free WiFi

Superior Double Room

  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, desk, blackout drapes, free WiFi

Deluxe Room

  • 452 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner

Junior Suite, Corner | Minibar, desk, blackout drapes, free WiFi

Junior Suite, Corner

  • 861 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Lotus Hotel Pang Suan Kaew

4-star Chiang Mai hotel steps from Chiang Mai University
This hotel features 3 restaurants, an outdoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Lotus Hotel Pang Suan Kaew offers 420 air-conditioned accommodations with minibars and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

This Chiang Mai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Lotus Hotel Pang Suan Kaew features an outdoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite self parking is complimentary.

Lotus Hotel Pang Suan Kaew has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
San Phak Wan - This buffet restaurant specializes in international cuisine and serves lunch only.
Lan Chor Lae - This coffee shop serves light fare only. Open daily.
San Kam Pheang - This restaurant specializes in international cuisine and serves breakfast only.
San Phak Wan - This restaurant specializes in international cuisine and serves dinner only.
San Ka Wan - This restaurant serves dinner only.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: THB 240 for adults and THB 120 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lan Chor Lae
  • San Ka Wan
  • San Kam Pheang
  • San Phak Wan
  • San Phak Wan

Things to do

  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (9,688 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 13 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
Late check-out fee: THB 800

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 800.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 240 for adults and THB 120 for children
  • Airport shuttle fee: THB 100 per person (roundtrip)
  • Airport shuttle fee per child: THB 100 (roundtrip)
  • Late check-out fee: THB 800 (subject to availability)
  • Rollaway bed fee: THB 800.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Pang
Lotus Hotel Pang Suan Kaew
Lotus Hotel Pang Suan Kaew Chiang Mai
Lotus Pang
Lotus Pang Suan Kaew
Lotus Pang Suan Kaew Chiang Mai
Lotus Pang Suan Kaew Hotel
Pang Suan Kaew
Pang Suan Kaew Hotel
Suan Kaew
Lotus Hotel Chiang Mai

Lotus Hotel Pang Suan Kaew Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 91 out of 604 reviews" "
Rating 8 - Good. 237 out of 604 reviews" "
Rating 6 - Okay. 167 out of 604 reviews" "
Rating 4 - Poor. 75 out of 604 reviews" "
Rating 2 - Terrible. 34 out of 604 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Stayed 2 nights in Jul 2024

4/10 Poor

Carolyn

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is so run down. Room very sad looking. Toilet need a good cleaning . Carpet in the room worn and tired looking. All the wood finishing looks sad
Stayed 4 nights in Jul 2024

2/10 Terrible

ALLAN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is attached to a disused shopping mall. It is depressing and dark. Maintenance seems to be non-existent. We checked out after 2 nights even though it meant forfeiting the money that we had paid for the rest of our stay.
Stayed 11 nights in May 2024

10/10 Excellent

Wesley C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor in this hotel is exceptional and coveys class.
Stayed 2 nights in Apr 2024

2/10 Terrible

Nathaly

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel on multiple occasions. Over the years, the condition of the hotel has continued to deteriorate. Although the staff are cordial and they now have cable TV, this does not justify the cost. There are always tiny insects swarming over the bathroom sink surfaces. The carpets are so old that they cannot be properly cleaned. These should all be ripped out and new flooring installed. Now that the adjacent mall has been closed for several years, the only thing the hotel has going for it location-wise is its proximity to the Ram Hospital.
Stayed 5 nights in Jan 2024

6/10 Okay

Saeid, Hartford

Liked: Cleanliness, staff & service, amenities
This is an old hotel, I was rated three star plus not really a five-star, they wouldn't give me coffee or tea bags in the room, there was no outlet to connect the tablet and cell phone I had to go downstairs I had to pay hundred baht to get an extension, one of the elevators were broken and this is a giant hotel we have to wait in line for a long time to be able to get to our rooms, I was there for 5 days and they had not fixed the elevator yet.
Stayed 5 nights in Jan 2024

6/10 Okay

ALBERT L

Traveled with partner
Disliked: Staff & service, amenities
The staff's prolonged wait times and dismissive attitude exemplified the epitome of lousy customer service. The staff would rather talk amongst themselves than help a customer standing at the counter. TOTALLY unacceptable, I will never stay at this property again!!!
Stayed 7 nights in Dec 2023

2/10 Terrible

SHIVAM

This is the worst hotel experience I ever had. The room doesn’t have the positive vibes and feels like something unknown black energy is staying in the room. I and my wife left the room within 8hrs. Moreover, the ambience is haunted and old. In fact, I was feeling scared going alone in the hotel corridor in night. Don’t get fooled yourself by pictures. It is old and haunted.( As per me only. No general declaration). It doesn’t give safe and secure vibes. Please consider other option if you can. Thank you
Stayed 2 nights in Dec 2023

10/10 Excellent

STEPHANIE, PHOENIX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind, friendly, and helpful. The area was highly safe and close to a very trendy, fun, and accessible by walking or tuk tuk (80-100 THB). Although tipping is not customary in Thailand, Thai people are super hard workers and they deserve the agreed upon price and $1-$4 tip for all services. We had a great stay at this hotel and In Chiang Mai overall!
Stayed 7 nights in Sep 2023

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Struggling hotel with good stuff
The hotel is dated and the rooms look tired and need an update. The worst thing about the hotel is the patch Wi-Fi service. Sometimes you will get Internet connection often you won’t. Also, there was only three lifts to accommodate a load of guests and takes a long time to get, two parts of the hotel. I said before the hotel was dated, which also meant that the rooms were old, dirty and damaged. No iron or ironing board available for the room and this was an additional cost. There was also an additional cost to use the gym and the pool.
Stayed 4 nights in Jul 2023

4/10 Poor

Candace

Liked: Staff & service
Disliked: Property conditions & facilities
Airport pickup was appreciated. Concierge staff, welcoming. Housekeeping left doors between adjoining rooms unlocked upon my entry. Informed staff that I did not feel safe. Checked out.
Stayed 2 nights in Jun 2023

4/10 Poor

deepak

Disliked: Cleanliness, staff & service, property conditions & facilities
this was last time
Stayed 3 nights in Jun 2023

6/10 Okay

Martin

Liked: Cleanliness, staff & service
This property is very good value. The room was clean and comfortable. However, the wifi in the room was very poor - it kept dropping out and never remained connected for more than about one minute. It was a much more reliable signal in the lobby, but there were many mosquitoes there. For value for money, however, I would recommend this hotel. I would stay there again but not if the availability of wifi was a major concern.
Stayed 1 night in May 2023

4/10 Poor

angela maria

Liked: Staff & service
Disliked: Property conditions & facilities
Pool was good, good size bedroom but it needs renovations. Little ants in the bedroom.
Stayed 5 nights in May 2023

8/10 Good

Chin Lin Doreen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After the shopping centre, Kad Suan Kaew, was closed, walking to main road a little inconvenient & quite dark at night. Otherwise quite a good hotel to stay in.
Stayed 7 nights in May 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities
The room was nothing like the pictures. The buffet was nothing like the pictures. It was terrible. The elevator smelled like piss. It like staying at Circus Circus in Las Vegas.the outlets were not updated, the toiletries were cheap and it was like a ghost town in the hotel.
Stayed 5 nights in May 2023

8/10 Good

Elisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really cool and spacious... but you have to walk 15 minutes to find anything. The power outlets were a weird type that my universal converter wouldn't work with and they didn't have an adapter for me to use. The beds were quite hard (for an American) and the toilets didn't have a spray gun and they always moved the trashcan away so you can't use it for toilet paper even though Thailand doesn't allow flushing toilet paper. The internet kicks you out 5 or 6 times a day and doesn't remember the password so you have to enter it manually every day on every device.
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This hotel is large and comfortable. It's a real bargain for the price. Service was excellent.
Stayed 5 nights in Apr 2023

6/10 Okay

Aye

Stayed 6 nights in Feb 2023

8/10 Good

andrew

Stayed 1 night in Feb 2023

10/10 Excellent

Charles

Stayed 3 nights in Feb 2023

8/10 Good

Meiyin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Well maintained ancient hotel
Last minute nearby hotel available due to missed flight. It’s not very suitable with young kid. The mattress is very dirty and caused rash on my 2 year old son face.the atmosphere also give a very eccentric feel. However, the staff make it very welcoming and approachable
Stayed 1 night in Feb 2023

8/10 Good

Hyewon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2023