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Villa Balú

2.5 star property

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Photo gallery for Villa Balú

Reception
Hallway
Porch
Point of interest
Junior Suite, Private Bathroom, Ground Floor | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Av 7 Centro, Entre la 14-16, Bacalar, QROO, 77930
  • Municipal Spa of Bacalar
    ‪7 min walk‬
  • Fort of San Felipe
    ‪7 min walk‬
  • Canal de los Piratas
    ‪9 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite, Private Bathroom, Ground Floor

Junior Suite, Private Bathroom, Ground Floor | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Junior Suite, Private Bathroom, Ground Floor

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Private Bathroom, Tower

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Private Bathroom, Tower

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, in-room safe, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

Reception

Hotel Naomi

  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
4.8 out of 5, Exceptional, (30)
The price is $57
per night
$71 total
includes taxes & fees
Feb 21 - Feb 22
Hotel Naomi

About this property

Villa Balú

Hotel in Bacalar Centro
Concierge services, a 24-hour front desk, and tour/ticket assistance are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe.
Villa Balú offers 12 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Villa Balú features tour/ticket assistance, concierge services, and a front-desk safe. Public areas are equipped with complimentary wireless Internet access. Complimentary uncovered self parking is available on site.

Villa Balú is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Private picnics

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Villa Balú Hotel Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel Bacalar

Villa Balú Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 55 reviews
Rating 8 - Good. 15 out of 55 reviews
Rating 6 - Okay. 5 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 9 out of 55 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Lauren

Stayed 2 nights in Jul 2024

6/10 Okay

Esteban

Traveled with partner
Liked: Staff & service
De costos muy accesibles para su variedad de habitaciones. A unas 4 cuadras del centro de Bacalar caminando El estacionamiento principalmente es en calles alternas
Stayed 2 nights in Apr 2024

10/10 Excellent

Marisol

Stayed 1 night in May 2024

10/10 Excellent

Marisol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and staff is very nice.
Stayed 1 night in May 2024

10/10 Excellent

Deneen

Stayed 1 night in Feb 2024

10/10 Excellent

Chun

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic structures. Walkable to tourist spots
Stayed 2 nights in May 2023

10/10 Excellent

matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for the money, nicely decorated, and very close to stores and restaurants. I highly recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Lorena, Gresham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services..

10/10 Excellent

Alfonso

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Bacalar town.
A great place to stay. Good price and accessible to the town. DOes not have lagoon access but it certainly provides nice rooms, clean, comfortable, non pretentious. A lot lot better than any of the accommodations that I have tried in town, although unfortunately it is away from the water. Highly recommended.
Stayed 1 night in Mar 2021

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must come back
Exelent location for the price
Stayed 1 night in Dec 2020

2/10 Terrible

Schiffino, Ciudad de México

Traveled with family
Disliked: Property conditions & facilities
Staff al momento de recibirnos sin protección ni cumplir protocolos, demasiado ruido en las habitaciones, se oye todo si van descansar no es el lugar, internet no funcionaba
Stayed 1 night in Aug 2020

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful in Bacalar
everything was excellent! the hotel was super cute and clean the people there were amazing did my trip to bacalar one of the best.
Stayed 2 nights in Mar 2020

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 2 double bed bedroom and they gave me a single bed bedroom
Stayed 1 night in Apr 2019

2/10 Terrible

NICHOLAS

Avoid - overpriced and much better options around
Poor value - room with no windows, paper thin walls to corridor and bathroom door is a joke. Terrible breakfast. Disengaged staff. Internet doesn't work in rooms, only in the lobby. Only positive is location. Definitely better options available in Bacalar - avoid!
Stayed 1 night in Aug 2018

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus alejandro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrico
Stayed 2 nights in Aug 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel sencillo, pero de muy buen gusto en su diseño y decoración. No cuenta con estacionamiento, sin embargo tiene vigilancia.
Stayed 1 night in Aug 2024

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y céntrica. No tiene estacionamiento pero es una zona muy tranquila
Stayed 1 night in Jul 2024

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Esta tranquila y es bonita
Stayed 3 nights in Apr 2024

8/10 Good

Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall good stay!
God location, clean. Small room but well enough. The room only have wooden windows and bad lock. You could hear all guests quite well and did not feel secure with the bad locking of the windows. Breakfast included but at a restaurant at the main square. Breakfast ok but only sugary coffee included and no drinks for the children. We had to pay extra for other type of coffee and they expected tip as well for a breakfast included in the stay. The breakfast included felt a little bit as they only wanted to earn som extra on the guests.
Stayed 3 nights in Jan 2024

10/10 Excellent

angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Todo
Stayed 1 night in Jan 2024

6/10 Okay

Saralicia Gonzalez

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Me entregaron la habitación antes de la hora, gracias por eso pero estaba sucia, la ropa de cama tenia mocos y cabellos y hasta un mosquito muerto grande, fue un batallar para bajarle al baño todos los días y la regadera tiene una coledera muy vieja con una tapa que tiene hongos, esto se puede arreglar con $1000 pesos de inversión. El personal fue super amable y considerado, excelente servicio de ellos.
Stayed 5 nights in Aug 2023

8/10 Good

Luis Pastor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bien la relación precio y servicio. Es limpio bien ubicado
Stayed 1 night in Aug 2023