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Hotel Jaiba Mahahual

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Jaiba Mahahual

Outdoor pool
Garden
Outdoor pool
Standard Room, Terrace | Terrace/patio
Junior Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Spa
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO, 77940
  • Mahahual Lighthouse
    18 min walk
  • Mahahual Beach
    4 min drive
  • Mariscos la Guera
    2 min walk
  • El Sazon
    4 min walk

Room options

View all photos for Comfort Double Room

Comfort Double Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Comfort Double Room

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Double Room, 1 King Bed

Junior Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Double Room, 1 King Bed

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Terrace

Standard Room, Terrace | Terrace/patio

Standard Room, Terrace

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Comfort Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Twin Room, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Twin Room, Terrace, Pool View

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Terrace/patio

Superior Double Room, Balcony

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Balcony, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, Balcony, Pool View

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

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Front of property

Aquastar Hotel & Apartments

Pool
Pet friendly
Free WiFi
Restaurant
3.9 out of 5, Good, (444)
The price is $102
per night
$116 total
includes taxes & fees
Jan 9 - Jan 10
Aquastar Hotel & Apartments

About this property

Hotel Jaiba Mahahual

Mahahual hotel close to Costa Maya Port
Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and spa services. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Hotel Jaiba Mahahual offers 10 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. These individually decorated and furnished accommodations have separate dining areas and include desks. Beds feature Egyptian cotton sheets and premium bedding. This Mahahual hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Hotel Jaiba Mahahual features an outdoor pool, a rooftop terrace, and spa services. Public areas are equipped with complimentary wireless Internet access. This Mahahual hotel also offers tour/ticket assistance, a garden, and a picnic area. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Jaiba Mahahual is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Things to do

  • Bicycle rentals
  • Ecotours
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 900
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 900 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Jaiba Mahahual
Jaiba Mahahual
Hotel Jaiba
Hotel Jaiba Mahahual Hotel
Hotel Jaiba Mahahual Mahahual
Hotel Jaiba Mahahual Hotel Mahahual

Hotel Jaiba Mahahual Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 33 reviews" "
Rating 8 - Good. 5 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff, nice rooftop area.
Stayed 1 night in May 2024

4/10 Poor

Aydin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay
The personal was very kind and willing to help. I wish I could say the same for the rest of my stay. Unfortunately the water was stinking and there were lots of ants. I wouldn’t stay in that hotel again. In fact I wouldn’t visit Mahahual again.
Stayed 1 night in Apr 2024

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.Diana and Sol were great
Stayed 3 nights in Feb 2024

10/10 Excellent

Neave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Stayed 1 night in Mar 2023

10/10 Excellent

Erin

Stayed 1 night in Feb 2023

10/10 Excellent

Lazaro

Stayed 1 night in Oct 2022

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Stay At Hotel Jaiba
Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Stayed 8 nights in Feb 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
It was great! Excellent service. Would definitely come back!!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personalized service. Great nature views and price
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms - friendly staff- be aware of the road
Great room, friendly staff, close to road
Stayed 5 nights in Apr 2019

10/10 Excellent

Neringa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with very friendly staff
Best service I have ever had, feels like at friends house not in a hotel. Location a bit outside, but taxi only 20 pesos per trip. Amazing relax area on the roof. My best recommendations! And the welcome surprise on my bed i swear was something so sweet and amazing! Thank you
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

MAYRA EDITH

Stayed 1 night in Oct 2023

8/10 Good

Erika

Liked: Cleanliness, staff & service
El lugar es bonito, a
Stayed 2 nights in Dec 2021

6/10 Okay

Hector

Liked: Cleanliness, staff & service
Desproporcionado precio-servicio
El precio es alto en relación a lo que ofrecen. Las instalaciones demasiado limitadas. La atención de las encargadas EXCELENTE. Se esmeran por la decoración y por la limpieza.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, muy limpio, nos dieron un ascenso de habitación gratis, todo muy bien
Stayed 3 nights in Nov 2021

10/10 Excellent

Juan Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Jun 2021

10/10 Excellent

Nestor francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel
Stayed 2 nights in Nov 2020

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel établissement
Très bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.
Stayed 2 nights in Feb 2020

8/10 Good

Mario

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Lugar Especial en Mahahual
Fue una estancia perfecta, no hay otra palabra para describirlo. El hotel es muy bonito, siempre limpio, adecuado a lo que buscaba, cómodo y con lo necesario para pasarla rico, el internet es excelente. Las chicas en recepción son muy atentas, amables, siempre preocupadas por la comodidad y bienestar del huésped y además, puedes confiar en sus consejos sobre sitios a visitar para comer o disfrutar en Mahahual y alrededores. En general mi familia y yo quedamos muy satisfechos con el Hotel Jaiba. lo recomendamos definitivamente y creemos que es un lugar especial en esa joya que es Mahahual.
Stayed 5 nights in Jul 2019

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Nessde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una estancia verdaderamente agradable, unas atenciones únicas, el recibimiento fue de lo mejor, quedamos muy satisfechos con el servicio. Gracias
Stayed 2 nights in Apr 2019