Spend the day on Aquastar Hotel & Apartments's beach or relax by one of the hotel's 2 outdoor swimming pools.
Aquastar Hotel & Apartments offers 23 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
2 outdoor swimming pools are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Aquastar Hotel & Apartments features 2 outdoor swimming pools. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.
This Mediterranean hotel also offers a terrace, tour/ticket assistance, and concierge services.
Aquastar Hotel & Apartments is a smoke-free property.
Aquastar Hotel & Apartments has a restaurant on site.
Room service (during limited hours) is available.
Languages
English, French, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Onsite parking available only on request
Food and drink
A bar/lounge
A restaurant
Snack bar/deli
Things to do
2 outdoor pools
Bicycle rentals
Boat tours
Ecotours
Fishing
Family friendly
2 outdoor pools
Snack bar/deli
Conveniences
24-hour front desk
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
On the beach
Pool loungers
Terrace
Accessibility
No elevator
More
Mediterranean architecture
Smoke-free property
Room amenities
Bedroom
Premium bedding
Bathroom
Free toiletries
Hair dryer (on request)
Shampoo
Soap
Toilet paper
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Free bottled water
Limited room service
More
Air conditioning
Desk
Safe
Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of MXN 498 per pet, per stay
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Pet fee: MXN 498 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
We should mention
This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Property is also known as
Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual
Aquastar Hotel & Apartments Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 187 out of 479 reviews
10 - Excellent
187
Rating 8 - Good. 152 out of 479 reviews
8 - Good
152
Rating 6 - Okay. 68 out of 479 reviews
6 - Okay
68
Rating 4 - Poor. 38 out of 479 reviews
4 - Poor
38
Rating 2 - Terrible. 34 out of 479 reviews
2 - Terrible
34
8.2/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Lleymi
Traveled with family and small children
Apr 21, 2025
Liked: Cleanliness
Was clean but very small
Lleymi
Stayed 1 night in Apr 2025
8/10 Good
Barbara
Traveled with group, Traveled with partner, Traveled with pets
Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later
also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.
It's our 5th time staying at Aquastar, we love the hotel but sadly it's not the same. Changes need to be made. The amenities, towels, and much more.I hate that i have to post this about a hotel that i so loved. Staying somewhere else next time.
My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
Carmelito
Stayed 1 night in Oct 2024
10/10 Excellent
Gladys
Sep 16, 2024
Liked: Cleanliness, staff & service
Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
The property looks nice outside. It’s the interior that needs a lot of TLC.
No closet, No luggage rack, towers & sheets are old, dirty, stained.
The restaurant is good
We had a good stay at the Aquastar hotel. However, the water coming out of the tap of the Jacuzzi (the main reason for chosing the hotel) obviously comes out of the sea more or less uncleaned and therefore was brownish and smelled like seaweed making it uncomfortable to use. Also the beach was full of seaweed and smelled accordingly. While the natural phenomenon is of course not the hotel's fault, not cleaning the site (as opposed to other parts of the beautiful beach) is. The hotel and room themselves have been clean and the staff superfriendly. Nicer beach areas are easily walkable.