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Mercure Chester Abbots Well Hotel

4.0 star property

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Photo gallery for Mercure Chester Abbots Well Hotel

Indoor pool, sun loungers
Garden
In-room safe, desk, iron/ironing board, free cribs/infant beds
Reception
Indoor wedding

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar

Explore the area

Map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Chester Cathedral
    ‪5 min drive‬
  • Chester City Walls
    ‪5 min drive‬
  • Chester Racecourse
    ‪6 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Room, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Double Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Classic Double Room, 1 Double Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Classic)

Family Room (Classic) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (Classic)

  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Privilege, Double Room, 1 Double Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Double Room, 1 Double Bed (Compact)

  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

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The price is $136
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$163 total
includes taxes & fees
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About this property

Mercure Chester Abbots Well Hotel

4-star Chester hotel close to Grosvenor Park
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Mercure Chester Abbots Well Hotel features an indoor pool and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This eco-certified hotel also offers a children's pool, a fitness center, and spa services. Complimentary self parking is available on site.

Mercure Chester Abbots Well Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 325 out of 1001 reviews
Rating 8 - Good. 315 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 112 out of 1001 reviews
Rating 2 - Terrible. 83 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Shiraz

Liked: Cleanliness, staff & service, room comfort
Over all very good experience
Stayed 2 nights in Feb 2025

10/10 Excellent

Paula

Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Chester, only a 10 mi ute drive and about £8 to £10 in a taxi. Public areas very clean, as was the room. Very good size bedrooms and effective heating, a bonus when it is cold! Good leisure facilities too
Stayed 2 nights in Jan 2025

4/10 Poor

Nadine

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We couldn’t sleep because it was too noisy during the night
Stayed 1 night in Jan 2025

4/10 Poor

Aled

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Planned a hotel spa experience for my Daughters 18th birthday. We stay at spa hotels regularly and were rather underwhelmed by the quality. The spa itself was rundown. There were no dressing gowns or slippers available. They were only available to persons who booked specific packages. The sauna and steam rooms didn’t have any drinking water facilities which is unusual for this type of spa as hydration is essential. The room itself was ok however equipped with absolute bare minimum
Stayed 1 night in Jan 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lively

Great stay. Reception super friendly and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel. Will be staying again

Lovely room. Spacious. Well equipped with hair fryer, toiletries, iron etc. Lovely and warm. Pool and spa amazing.
Stayed 1 night in Jan 2025

6/10 Okay

Nina

Liked: Cleanliness, staff & service, room comfort

Ok for a short stay

The room was ok. Could have done with a new coat of paint. The area near the window looked like there had been a leak. The hot tap in the bathroom sink spat at me for a few minutes when using it. The hairdryer didn’t work. The sauna was not in use at the time of our stay which we were not informed about when booking the day before.
Stayed 2 nights in Jan 2025

10/10 Excellent

matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

The check in was a bit long due to a customer but otherwise it was amazing. The spa area is a must try and included in the package.
Stayed 1 night in Jan 2025

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a convenient ground floor room which was very convenient. Another time would choose shower or disabled as bath shower tricky.Enjoyed the warm swimming pool. A good stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Adewole

Liked: Cleanliness, room comfort

Overall experience

Service was very satisfactory from all staff members I interacted with. The room even though previously rated 8.0 left a lot to be desired. The shower temperature control did not work hence it gave only boiling hour water. Cleanliness was as expected but room fitting and furniture seemed dated. There was no information on display or on a leaflets concerning how to access the amenities causing us to need to visit reception multiple times to ask questions about access to pool, gym, location, restaurant e.t.c. All in all, it was an average experience.
Stayed 1 night in Jan 2025

2/10 Terrible

Natalie

Liked: Staff & service
Disliked: Property conditions & facilities
As soon as i arrived i saw sauna out - it was the main reason i had booked - but receptionist would not cancel my reservation. Pork belly was more fat than pork But the worse was i had taken room to get away from my building site house and get rest The adjoining room were noisy from 11 pm until 5 am!!! My phone did not work to call reception. I had no sleep. I was ill all the next day. I opened my door at 2 am and there were loads of noisy people in corridor. You need to supervise this !!
Stayed 1 night in Jan 2025

2/10 Terrible

Martin

Traveled with partner
Disliked: Cleanliness
The pictures make this place look lovely! However it’s extremely run down! Changed rooms 3 times! First room broken tiles and tired. Second room shower didn’t have any cold water so was scalding! Third room ‘privelidge’ massive plumbing issues, no water pressure, air in all the pipes so got soaked everytime you washed your hands. Dog barking downstairs all day and then started again at 7am. Arrived Friday evening 9;30pm to be told to order a takeaway as they don’t do food after 9. Saturday evening we learnt from someone else that they do infact do sandwiches and food. Just a shame really. Very run down.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel with lovely breakfast

Friendly staff especially at breakfast. Food lovely although could have been warmer. Room was tired and lots of mould in bathroom
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Really nice place to stay, very comfortable, food excellent, friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Year

A trip for the New Year festivities, went very well and no complaints
Stayed 3 nights in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay after Christmas

Stayed here as close to our son and his family
Stayed 2 nights in Dec 2024

10/10 Excellent

sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family break

We had a lovely time there. Booked 2 rooms we had an evening meal in the restaurant the first night we were there the staff were very friendly and helpful with everything we ordered, the gym and the swimming pool /sauna/steam room we're great to.
Stayed 2 nights in Dec 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place situated not to far from city centre
Stayed 2 nights in Dec 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sadly the gym staff were rude and unwelcoming. Both my kids refused to use the pool after our experience with the gym/pool attendant. Steam room never got hot and the “heated pool” wasn’t heated! Spoke to the gym members who said the pool hasn’t been heated for months now and the local toddlers swimming group has moved to another pool. Won’t be going back.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kirstie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely
Stayed 1 night in Dec 2024