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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi
Terrace/patio
Lounge
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet friendly

Explore the area

Map
City Rd, Chester, England, CH1 3AH
  • Chester Cathedral
    ‪13 min walk‬
  • Chester City Walls
    ‪13 min walk‬
  • Chester Racecourse
    ‪3 min drive‬
  • Chester (CEG-Hawarden)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

  • 517 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

Combined shower/tub, hair dryer, towels, soap

Executive Room, 2 Twin Beds, Non Smoking (Shower Only)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | 1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

Junior King Suite-Non-Smoking

  • Sleeps 2
  • 1 King Bed

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

1 bedroom, desk, iron/ironing board, free WiFi

Suite

  • Sleeps 2
  • 1 King Bed

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • 1 Double Bed

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/tub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2
  • 2 Double Beds

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 Double Bed

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About this property

The Queen at Chester Hotel, BW Premier Collection

4-star Chester hotel close to Chester City Walls
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided. Bathrooms include shower/tub combinations.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and meeting rooms.

Wired and wireless Internet access is complimentary. This Victorian hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite parking is available (surcharge).

The Queen at Chester Hotel, BW Premier Collection is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Kings Quarters - This restaurant serves breakfast and dinner.
Cocktail Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Hindi, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Uncovered self parking on site (GBP 15 per night)

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50.00 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are available for GBP 15 per night

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 16.95 per person
  • Uncovered self parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1002 reviews
Rating 8 - Good. 272 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Fab place. Staff were friendly and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

shivonne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Amazing hotel, very comfortable. Star of the stay at was the restaurant staff. Very friendly and helpful with my dietary requirements. The food was the best I've had in a hotel and I travel a lot for work! Will definitely return
Stayed 1 night in Mar 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Alistair

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Jane

Traveled with partner
Lovely large rooms with the addition of a deep bath and separate shower.
Stayed 1 night in Mar 2025

10/10 Excellent

Elliott

Stayed 1 night in Feb 2025

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.very friendly. Would definitely recommend.
Stayed 1 night in Feb 2025

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel with a couple of caveats

Lovely Hotel in convenient location in Chester. Have scored good overall rather than excellent due to pricy parking at location and an average breakfast.
Stayed 1 night in Feb 2025

8/10 Good

Eira

Traveled with family
Liked: Cleanliness, property conditions & facilities
I have stayed here a couple of times and enjoyed it very much. The only comment I would make is that it seems understaffed at times, a long wait to check in, which was needless really if there was more staff
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Stayed 1 night in Feb 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room, clean and great value for money in a good location! Only niggle was that it took a long time to check in, we queued for 25/30 mins despite filling in the pre-check in form - would be great to have a quicker option for those who have completed that.
Stayed 1 night in Feb 2025

6/10 Okay

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I didn’t expect that…

I was very surprised to find prostitution in the hotel and it was in no way subtle. I would have been very uncomfortable if I was there with my husband It was a shame because everything else was lovely and the team at the hotel were excellent
Stayed 2 nights in Jan 2025

8/10 Good

fuad

Stayed 1 night in Jan 2025

10/10 Excellent

Patrick

Stayed 1 night in Feb 2025

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel for a night out in Chester

It’s a busy, big and beautiful hotel. Lovely bar area, reception staff was great, room was lovely and quiet. Will definitely stay again.
Stayed 1 night in Jan 2025

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service

Dreadful, Dirty

Bathroom has black mould around the bath & Shower mat that they insist you use was covered in dried on filth. Sink took a long time to drain. Coffee machine was dirty and the drip tray appeared to have dried on mill stains. I wouldn't mind so much if it was an oversight and was resolved, but when we raised this with reception, they apparently were not interested and did nothing to resolve at all. Another guest overheard my complaint and said that she was having a similar experience in her room. There are much better hotels than this for a similar price in Chester. Won't be staying here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Christine

Traveled with partner
Beautiful hotel very clean lovely food we had a great stay and will definitely going back in the summer the only thing we didn’t expect was you have to pay for parking I didn’t read anything about it when I was booking the hotel so when you add it to your stay could put people off booking
Stayed 1 night in Jan 2025

6/10 Okay

Jill

not what photos show

we paid to be upgraded to a junior suite which we checked before we booked. There was no complimentary mini bar, no slippers, only got a bag of crisps and a chocolate bar for 1 of the nights. All cleaning did was make the bed and one of the chairs was all ripped with outdated tv’s, nothing like the photos show. this was for our 44th wedding anniversary as a treat. we also pre booked a 3 course meal after checking out the menu only to find if you prebooked only half the options were on it and the cheesecake was frozen, table service was terrible 1 and a half hours to get the meal. This was the first time we had stayed away from home on our anniversary and it was disapointing. went for a smoke and the only wall ashtray was so full you could not put a cigarette out in it
Stayed 2 nights in Jan 2025

8/10 Good

Gwyneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Stayed 1 night in Jan 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

This is a beautiful hotel, very well maintained and the staff were very friendly and helpful. The choice and freshness of the breakfast was lovely. Ideally located near the train station and within easy walking distance to the center of town but far enough away to be lovely and peaceful. Excellent
Stayed 2 nights in Jan 2025