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Cheltenham Chase Hotel & Spa

4.0 star property

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Photo gallery for Cheltenham Chase Hotel & Spa

Indoor pool, outdoor pool
Terrace/patio
Reception
Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

$103
includes taxes & fees
Aug 21 - Aug 22

Explore the area

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Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB
  • University of Gloucestershire
    ‪8 min drive‬
  • The Promenade
    ‪10 min drive‬
  • Cheltenham Racecourse
    ‪13 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Room

Superior King Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Accessible Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Family Room

Classic Family Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic King Room

Classic King Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic King Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Accessible King Room

Classic Accessible King Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

Cheltenham Chase Hotel & Spa

Cheltenham hotel with restaurant
Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Change of towels is available on request.
Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and hair dryers. 40-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

In addition to a full-service spa, Cheltenham Chase Hotel & Spa features an indoor pool and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This hotel offers access to a business center and 10 meeting rooms. Event facilities measuring 3272 square feet (304 square meters) include conference space. This eco-certified hotel also offers a hot tub, a fitness center, and spa services. Complimentary self parking is available on site, along with a car charging station.

Cheltenham Chase Hotel & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM.
Hardy Restaurant - Onsite restaurant.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, German, Polish, Romanian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 14 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Cheltenham Chase Hotel & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 451 out of 1001 reviews
Rating 8 - Good. 311 out of 1001 reviews
Rating 6 - Okay. 137 out of 1001 reviews
Rating 4 - Poor. 61 out of 1001 reviews
Rating 2 - Terrible. 41 out of 1001 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Stayed 1 night in May 2025

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Used the bus. I was looking out for delta marriot as on all correspondance. The bus calls it the chase hotel. I did not realise this was the same and went a mile. down the road. I waited for the cold for half an hour . The chase is in small letters outside and not on my prints outs of the booking.this needs sorting.
Stayed 3 nights in May 2025

10/10 Excellent

Sahil

Stayed 1 night in May 2025

10/10 Excellent

Graham

Stayed 1 night in May 2025

6/10 Okay

Shrikant

Good hotel
Stayed 2 nights in Apr 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pros and cons for this stay

Unfortunate start to the stay. Arrived at the correct checkin time but room was not ready. You would have thought that house keeping would be supplied with a list of rooms to clean first. All this meant that we did not get a room.on the ground floor as requested. Also it was a shame that the pool and spa closed early evening. Very spacious room that was clean and tidy and plenty of tea and coffee. Clean bathroom but bath outlet did not work correctly as seemed to be damaged and comings off. Evening meal and breakfast was good. Would I stay again....maybe if in the area.
Stayed 1 night in May 2025

10/10 Excellent

Ronald

Stayed 1 night in May 2025

10/10 Excellent

Karim

Stayed 1 night in Apr 2025

2/10 Terrible

Tawna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Worst Hotel for Service and Staff

For a Marriott Hotel we have been extremely disappointed. From the moment at check in staff were not welcoming, nor friendly. She was abrupt and seemed annoyed that she had to check us in. For two seniors, we were placed at the end of a hall and took the lift only to find we had stairs to tackle down with all our luggage. Dinner was horrible! Table was dirty and had not been cleaned, the burger and brat was the worst we’ve ever had. Dry, over cooked and tasteless. The lounge area always has dirty dishes laying around from past patrons, while staff is sitting around chatting away. The beds were nice, but the plug in locations do not make sense. No way to use blow dryer in the bathroom and no plugs close to beds. Breakfast was decent although absolutely no staff around to assist patrons who ended up helping each other out. Maybe Marriott should be paying us instead of the employees. Oh and speaking of employers, we over heard one complain that her coworker was always late to work as he scurried in the door. Coffee machines need to be cleaned, caked with old coffee stains and build up.! Have had better service and facilities at other less “Marriott” type hotels! Management needs to step it up! And Corporate Marriott Hotels needs to visit this location.
Stayed 3 nights in Apr 2025

8/10 Good

Gita

Stayed 1 night in Mar 2025

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was only one problem the phone in the room was ringing at 12 midnight , the next day it was half one in the night then six o'clock in the morning and seven the same day when we pick it up there was no answer.they said it was a fault but they had problems before but didn't tell us.
Stayed 4 nights in Mar 2025

8/10 Good

Salsabeel

Stayed 2 nights in Apr 2025

10/10 Excellent

Bellina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe and parking. Some of the staff very nice and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Jon-Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Ben

Liked: Cleanliness, room comfort
Disliked: Staff & service

Average

No EV charging (or not told about it) Very average breakfast, gluten free option was one box of cereal, two nasty sausages and two cardboard toast - all presented curtly by the woman in charge Lovely receptionist, great cleaners and welcome access to pool, sauna and steam room saved it from 2 stars
Stayed 1 night in Apr 2025

10/10 Excellent

Simon

Stayed 1 night in Mar 2025

6/10 Okay

Susan

Traveled with family
Stayed 1 night in Apr 2025

10/10 Excellent

Sidra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Booked a 2 night stay for a romantic getaway & to explore the surrounding area. On arrival at 2.30 our room was ready which was a nice surprise. We unpacked & went to the spa, it’s very small, only 2 loungers & 6 chairs bu the pool & they were all taken. The jacuzzi was full too so we had a swim, the pool wasn’t very warm & then eventually a few people vacated the jacuzzi so we hoped in, but unfortunately it wasn’t working properly the bubbles when they started were very underwhelming! The changing room were small & busy too, all in all we weren’t very impressed with the spa & pool so decided not to use it again. We had booked a table in the restaurant for dinner & that was very nice. Service was good as was food. Breakfast the next morning wasn’t quite so good, the pastries were stale & the cooked breakfast wasn’t particularly plentiful the fried eggs were dried up & inedible. Breakfast staff not particularly helpful just wandering around not even cleaning & replenishing tables.
Stayed 2 nights in Mar 2025

6/10 Okay

Antonia

Liked: Cleanliness, property conditions & facilities
Hotel was
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxed atmosphere and setting

We enjoyed using the spa facilities in the morning, although we would have also liked to use them in the evening but they closed about 8pm I think. Breakfast selection was excellent and the service was attentive, yet relaxed and friendly. Surprisingly tranquil setting given the proximity to major roads. Location is therefore very easy to drive to. Plentiful parking.
Stayed 1 night in Mar 2025