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Leonardo Hotel Cheltenham

4.0 star property

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Photo gallery for Leonardo Hotel Cheltenham

Steam room
Suite | Desk, laptop workspace, soundproofing, iron/ironing board
Gym
Desk, laptop workspace, soundproofing, iron/ironing board
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available

Explore the area

Map
Gloucester Road, Cheltenham, England, GL51 0TS
  • Imperial Gardens
    ‪4 min drive‬
  • University of Gloucestershire
    ‪4 min drive‬
  • Cheltenham Art Gallery and Museum
    ‪5 min drive‬
  • Brize Norton (BZZ-RAF Brize Norton)
    ‪51 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Desk, laptop workspace, soundproofing, iron/ironing board

Superior Double Room

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Desk, laptop workspace, soundproofing, iron/ironing board

Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Twin Room

  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Double Room

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room Double and Single bed

Desk, laptop workspace, soundproofing, iron/ironing board

Superior Room Double and Single bed

  • 205 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Room (Double and Single)

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room (Double and Single)

  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Leonardo Hotel Cheltenham

Cheltenham hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite. Change of towels is available on request.
Leonardo Hotel Cheltenham offers 122 accommodations with coffee/tea makers and hair dryers. 28-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This Cheltenham hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Leonardo Hotel Cheltenham provides a sauna and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities consist of a business center and meeting rooms.

Wireless Internet access is complimentary. This eco-certified hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station.

Leonardo Hotel Cheltenham is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Bar and Grill - This restaurant specializes in Modern European cuisine and serves breakfast only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, Greek, Hungarian, Latvian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 7 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16 per person
  • Self parking fee: GBP 7 per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cheltenham Thistle Hotel
Jurys Inn Cheltenham
Jurys Cheltenham
Thistle Hotel Cheltenham

Leonardo Hotel Cheltenham Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 395 out of 997 reviews
Rating 8 - Good. 405 out of 997 reviews
Rating 6 - Okay. 124 out of 997 reviews
Rating 4 - Poor. 60 out of 997 reviews
Rating 2 - Terrible. 13 out of 997 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good Very good gym Good breakfast Parking in this area should be without charge
Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotlessly clean staff were excellent great gym and pool.food was great
Stayed 1 night in Nov 2024

8/10 Good

SAMANTHA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and tidy. Good size room. Ok location
Stayed 1 night in Nov 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Andy

Business traveler
Liked: Cleanliness, staff & service
Last minute booking on route. Thought a swim would be nice but pool closed. Nothing on website so was a disappointment
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Choose somewhere else
Positives 1. The staff at the front counter when checking in and out are helpful. 2. Plenty of pillows for your bed. 3. Large room. 4. Large TV. Negatives. 1. The heat in the room makes it difficult to sleep. Aircon is not installed. 2. The extractor fan in toilet didn't work so the mirrors would steam up and long term this will lead to damp in the room. 3. There is a sewage smell that leaks into he room from the sink and bath in the bathroom. 4. The shower curtain smells like it has mold trapped in its pores. 5. The gym has not been maintained so everything you touch is covered in rust. 6. The car park in the front has not been maintained so it has no lines and people park selfishly and take up 2 car spaces. 7. I made a request for poached eggs. Somehow this was also too much to ask. The egg had a strange tangy taste to it, so I'm not sure how it was prepared.The coffee is terrible, again I'm not sure how coffee can go wrong.
Stayed 3 nights in Nov 2024

8/10 Good

Luke

Stayed 1 night in Sep 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Enjoyable break. Lovely room, leisure centre was superb. Highly recommend
Stayed 1 night in Nov 2024

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel was nice, staff polite front of house looks great and welcoming Dinner AVOID - over priced, pricing not clear on menu. Some items on kids menu, not suitable for young children. £5 for corn on the cob side that read as if it was included in the kids meal, mushy and chargrilled so not palatable. Breakfast Nice - although at busy periods not all items avaliable. Appear kitchen could not keep up. Room Nice room, clean tidy, everything you need, bed a bit hard for us though. Pool - nice that its available but wouldn't recomend. Water was cloudy and uninviting.
Stayed 1 night in Nov 2024

10/10 Excellent

Simon

Stayed 1 night in Oct 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Shoranto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Amenities
Nice room , pleasant stay
Stayed 1 night in Oct 2024

4/10 Poor

Beverley

Stayed 2 nights in Jun 2024

10/10 Excellent

Falguni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely comfortable hotel.
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stay at Cheltenham 18/10/2024
Very clean and welcoming, an additional charge for Parking for genuine users is a bit much, it should be included as should breakfast and to put it up by £3 if you don’t make a decision on check in is not good needless to say I’ve booked into another hotel for 4 nights in Cheltenham
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Average stay
The receptionist was lovely and gave my sister and I a few perks as I was getting married the next day. The bar staff were friendly & the breakfast staff were helpful when getting more non-dairy milk as there was none out to help ourselves to. The rooms and ensuites were average. The dinner staff were ok but didn't warn us of a large corporate party dining at the same time meaning we had a wait of nearly an hour just for some pasta and chicken. The food was tepid and average tasting at best when it did arrive. £7 for parking is also outrageous. At least embed it in the price of the room. The hotel is not even near the station or town centre so car park charge seems unnecessary.
Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jackie

Traveled with partner
The whole presentation is lovely when you walk in. But is what it is.
Stayed 1 night in Sep 2024

6/10 Okay

Les

Disliked: Cleanliness, property conditions & facilities
Staff and property good and clean. Breakfast Ok,evening menu average.
Stayed 5 nights in Sep 2024

8/10 Good

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
Good clean and comfortable hotel. Good breakfast Good facilities and staff friendly and helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024