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Douglas Inn And Suites

2.0 star property

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Photo gallery for Douglas Inn And Suites

Enjoy cooking in this well-equipped kitchen with a spacious countertop, cabinets, and dining area.
Stay active on your travels with a fully equipped fitness room featuring a large exercise bike, stationary bike, and treadmill.
Guest rooms are located along this corridor, each with its own door.
Contemporary hotel room with a geometric-patterned bedspread, nightstand, and wall-mounted shelf.
Relax in this inviting room with a comfortable sofa, armchair, and additional seating options.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

Map
2600 Westside Drive NW, Cleveland, TN, 37312
  • Cleveland State Community College
    ‪11 min walk‬
  • Lee University
    ‪4 min drive‬
  • North Cleveland Church of God
    ‪6 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪30 min drive‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Single Room

8.8 out of 10
Excellent
(48 reviews)
  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, desk, laptop workspace, blackout drapes

Family Suite

  • 616 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Double Room

8.6 out of 10
Excellent
(54 reviews)
  • 308 sq ft
  • Sleeps 4
  • 2 Queen Beds

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The price is $107 total
includes taxes & fees
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About this property

Douglas Inn And Suites

Cleveland motel with free breakfast
This smoke-free motel features a fitness center, a business center, and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Housekeeping is available on request.
Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and hair dryers. Premium digital television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the motel include a fitness center.

Guests under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This motel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Mediterranean motel also offers a fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site.

Douglas Inn And Suites is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 13 years old are not allowed in the fitness facility

Property is also known as

Douglas Inn Suites
Douglas Inn
Douglas Inn Cleveland
Douglas Inn And Suites
Douglas Hotel Cleveland
Douglas Inn And Suites Motel
Douglas Inn And Suites Cleveland
Douglas Inn And Suites Motel Cleveland

Douglas Inn And Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 490 out of 1003 reviews
Rating 8 - Good. 287 out of 1003 reviews
Rating 6 - Okay. 106 out of 1003 reviews
Rating 4 - Poor. 66 out of 1003 reviews
Rating 2 - Terrible. 54 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, property conditions & facilities
I liked that this inn was affordable and convenient. The rooms were updated and generally clean. I had trouble understanding the staff member at the front desk. He was friendly and kind however. There were four people staying in our room, but we did not have enough towels, cups, etc for everyone. It would be nice if those things were taken care of ahead of time rather than having to request extra. That being said, we will consider staying here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Ramiro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Lisa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and pet friendly
Stayed 1 night in Apr 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff goes above and beyond here. They are really good to the guests, and they ensure that everything is taken care of during your stay. Very clean great people thank you!
Stayed 1 night in Apr 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lorie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great rate, front desk was super friendly and helpful, would absolutely stay here again if I’m in the area!
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Great staff! I liked the bedside tables on each side of the bed! My pet was welcomed!
Stayed 1 night in Apr 2025

8/10 Good

Teresa

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Super nice and professional staff. Beds were comfortable and the room was updated.
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very slim as far as choices. There’s signs all over saying don’t eat in the rooms but yet there’s only 4 tables down in the dining room. Only comes with one bar of soap and two towels. But other than that it was very clean . Beds were comfy. Tv was clear
Stayed 1 night in Mar 2025

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place to stay! Staff is always friendly!
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Customer Service Fail

TV didn’t work. Called a couple of times to get help figuring it out and was told she would come up to fix it but never did. Older smell in the room. Had to ask the front desk person to restock breakfast items that were gone. When we left there was no goodbye or thanks for staying or anything. You know, those good customer service and welcoming kinds of things. Was ok for the price but probably wouldn’t stay again.
Stayed 1 night in Mar 2025

4/10 Poor

Brett

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Gary

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop while traveling home and would definitely use this hotel again.
Stayed 1 night in Mar 2025

8/10 Good

Julia

Traveled with family
Stayed 1 night in Mar 2025

10/10 Excellent

Morrisa

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a little problem with my Expedia reservation but Paula at the front desk was SUPER helpful and patient. The Expedia person i dealt with, Mahmoud (?), was also very patient and pleasant to work with. I am just hoping the charges turn out right on my One Key card. Maybe more to follow......
Stayed 1 night in Mar 2025

8/10 Good

RICKIE

Traveled with family
Liked: Cleanliness, property conditions & facilities
There was a language barrier upon check in. Soft spoken clerk did not talk loudly enough or clear enough for me to hear with hearing aids. Had to have him repeat everything several times each. Friendly and helpful just frustrating. Took 15 min to check in.
Stayed 1 night in Mar 2025

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
This spot is a little gem! Modern, super clean and location is perfect with gas and food so close.
Stayed 1 night in Mar 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, one night stay!!! Beautiful facility, friendly staff, good breakfast and great coffee!
Stayed 1 night in Mar 2025

8/10 Good

Lawrence

-
Stayed 1 night in Feb 2025