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Douglas Inn And Suites

2.0 star property

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Photo gallery for Douglas Inn And Suites

Free daily continental breakfast
Hallway
Family Suite | Living area | 40-inch TV with digital channels
Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout drapes
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

Map
2600 Westside Drive NW, Cleveland, TN, 37312
  • Cleveland State Community College
    ‪11 min walk‬
  • Lee University
    ‪4 min drive‬
  • North Cleveland Church of God
    ‪6 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪30 min drive‬

Room options

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Single Room

8.8 out of 10
Excellent
(46 reviews)
  • 245 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, desk, laptop workspace, blackout drapes

Family Suite

  • 616 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, desk, laptop workspace, blackout drapes

Deluxe Double Room

8.6 out of 10
Excellent
(49 reviews)
  • 308 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Douglas Inn And Suites

Cleveland motel with free breakfast
This smoke-free motel features a fitness center, a business center, and dry cleaning. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. Housekeeping is available on request.
Douglas Inn And Suites offers 40 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and hair dryers. Premium digital television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cleveland motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the motel include a fitness center.

Guests under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This motel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Mediterranean motel also offers a fitness center, a vending machine, and laundry facilities. Complimentary self parking is available on site.

Douglas Inn And Suites is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Guests under 13 years old are not allowed in the fitness facility

Property is also known as

Douglas Inn Suites
Douglas Inn
Douglas Inn Cleveland
Douglas Inn And Suites
Douglas Hotel Cleveland
Douglas Inn And Suites Motel
Douglas Inn And Suites Cleveland
Douglas Inn And Suites Motel Cleveland

Douglas Inn And Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 495 out of 1006 reviews
Rating 8 - Good. 288 out of 1006 reviews
Rating 6 - Okay. 105 out of 1006 reviews
Rating 4 - Poor. 64 out of 1006 reviews
Rating 2 - Terrible. 54 out of 1006 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Customer Service Fail

TV didn’t work. Called a couple of times to get help figuring it out and was told she would come up to fix it but never did. Older smell in the room. Had to ask the front desk person to restock breakfast items that were gone. When we left there was no goodbye or thanks for staying or anything. You know, those good customer service and welcoming kinds of things. Was ok for the price but probably wouldn’t stay again.
Stayed 1 night in Mar 2025

4/10 Poor

Brett

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Gary

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Joseph

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop while traveling home and would definitely use this hotel again.
Stayed 1 night in Mar 2025

8/10 Good

Julia

Traveled with family
Stayed 1 night in Mar 2025

10/10 Excellent

Morrisa

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a little problem with my Expedia reservation but Paula at the front desk was SUPER helpful and patient. The Expedia person i dealt with, Mahmoud (?), was also very patient and pleasant to work with. I am just hoping the charges turn out right on my One Key card. Maybe more to follow......
Stayed 1 night in Mar 2025

8/10 Good

RICKIE

Traveled with family
Liked: Cleanliness, property conditions & facilities
There was a language barrier upon check in. Soft spoken clerk did not talk loudly enough or clear enough for me to hear with hearing aids. Had to have him repeat everything several times each. Friendly and helpful just frustrating. Took 15 min to check in.
Stayed 1 night in Mar 2025

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, property conditions & facilities
This spot is a little gem! Modern, super clean and location is perfect with gas and food so close.
Stayed 1 night in Mar 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, one night stay!!! Beautiful facility, friendly staff, good breakfast and great coffee!
Stayed 1 night in Mar 2025

8/10 Good

Lawrence

-
Stayed 1 night in Feb 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annoying behavior

Our stay was great. Very affordable. Stayed on our way to Florida Only one complaint and it has nothing to do with the hotel itself. Someone was outside our room reving their truck with no muffler for an hour starting at 1130pm the police came and he finally to left the property.
Stayed 1 night in Mar 2025

10/10 Excellent

Dawn, Kirksey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the price!
Stayed 1 night in Feb 2025

10/10 Excellent

Lakisha

Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for just two nights. Hotel was very clean and nice. The curtains and bed linens could use an update. Very quiet area, lots of budget friendly food options near by. Bed was comfortable and everything smelled nice. I wouldn't want to stay a week here, but fantastic option for a low budget weekend stay.
Stayed 2 nights in Feb 2025

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and easy. The room was nice and a great price.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2025

8/10 Good

Frances M

Stayed 1 night in Feb 2025

8/10 Good

Estelle

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

I enjoyed my stay here. The staff were helpful and friendly and the room/bed was comfortable. There is a bit of road noise (not unusual with most hotels in the area) but overall it wasn't bad. There are plenty of dining choices nearby as well. I will stay here again the next time I visit my family in the area.
Stayed 1 night in Feb 2025

8/10 Good

Edy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here, and reasonable price. Patty the afternoon and evening desk person has been there for years, a true southern belle! Love the new look.
Stayed 1 night in Feb 2025

6/10 Okay

Tammy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little disappointed.

This 2nd stay wasn’t as good as the first. The first time I stayed on the 2nd floor, it was quiet and clean and comfortable. The 2nd stay was on the first floor facing a Cracker Barrel. It was noisey the room was not as clean, there was a dead roach smashed in the corner of the bathroom and left there. The beds were more worn and the walls scuffed and dirty. Someone kept trying to come in the room through the night. I woke up several times with someone trying to open the door. I am a traveling nurse, I didn’t feel safe with that happening so many times. The staff is always nice, but probably won’t stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. It was a great deal.
Stayed 1 night in Feb 2025