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Tru by Hilton Gastonia

2.5 star property

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Photo gallery for Tru by Hilton Gastonia

Reception
Indoor pool
Premium bedding, down comforters, desk, iron/ironing board
Terrace/patio
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Laundry
  • Housekeeping

Explore the area

Map
534 North New Hope Road, Gastonia, NC, 28054
  • Eastridge Mall
    ‪14 min walk‬
  • Schiele Museum of Natural History
    ‪4 min drive‬
  • Rankin Lake Park
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down comforters, desk, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, down comforters, desk, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down comforters, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, desk, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, desk, iron/ironing board

Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down comforters, desk, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, desk, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Comfort Suites Gastonia - Charlotte

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.0 out of 5, Very Good, (1001)
The price is $105
per night
$119 total
includes taxes & fees
May 12 - May 13
Comfort Suites Gastonia - Charlotte

About this property

Tru by Hilton Gastonia

Gastonia hotel close to Eastridge Mall
Along with an indoor pool, this hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities. Change of towels is available on request.
Tru by Hilton Gastonia offers 99 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Gastonia features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary.

Tru by Hilton Gastonia has designated areas for smoking.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

More

  • 4 floors
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Important information

Optional extras

  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Property is also known as

Tru by Hilton Gastonia Hotel
Tru by Hilton Gastonia Gastonia
Tru by Hilton Gastonia Hotel Gastonia

Tru by Hilton Gastonia Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 224 out of 342 reviews
Rating 8 - Good. 50 out of 342 reviews
Rating 6 - Okay. 31 out of 342 reviews
Rating 4 - Poor. 14 out of 342 reviews
Rating 2 - Terrible. 23 out of 342 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Jackie

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

There’s always something

This is my second time staying at this hotel. The first time I did not have a good experience, but my fiancé said that we should give it another chance because maybe they had an off day and this time was even worse. Not only did we not have Internet or television access for the major majority of the day on Saturday, but we were also told two different reasons for the outage. They claimed at one time that spectrum was doing an update and the second time they said it was due to the weather. I am from Gastonia and so when I reached out to people who live close by, nobody mentioned any power outages, so I knew that they were lying. That was the first and biggest issue. My second issue was that on the morning of checkout we received a knock at the door around 10:15 AM even though checkout isn’t until 11 AM and I found that to be extremely frustrating because we are not meant to be out of the room yet so why are you knocking on the door and bothering/disturbing our peace. I said it before and I will say it again I will not be staying here again. The room is fine, the rooms are small and the bed is comfortable but again you can find better places to stay in Gastonia than here.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ashley M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Anita

Stayed 2 nights in Jan 2025

10/10 Excellent

Traci

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

VINCENT

Stayed 1 night in Dec 2024

10/10 Excellent

Brian, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
New facility.
Stayed 1 night in Dec 2024

10/10 Excellent

Justine

Stayed 1 night in Dec 2024

4/10 Poor

Donnavin

Disliked: Cleanliness, property conditions & facilities

Not please

Local television channel didn't work,didn't have quarters for the laundry room,room wasn't clean very well dog hair on the floor,didn't clean room Sunday the 12-29-24 stayed a extra night.no microwave in room,wasn't pleased at all just a place to stay to visit family for Christmas
Stayed 5 nights in Dec 2024

4/10 Poor

donna

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very upset that the pools heater was broken due that's why picked this place won't happen again
Stayed 1 night in Dec 2024

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas trip

The rooms were nice but we had 2 rooms and it would have been nice for the rooms to be closer to each other.
Stayed 1 night in Dec 2024

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility, clean, up to date amenities
Stayed 3 nights in Dec 2024

6/10 Okay

Scott

Stayed 1 night in Dec 2024

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a great experience
Stayed 3 nights in Dec 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Marianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jacquelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt that the room was pretty small. There was hair in our shower and in the sink. I definitely won’t be staying here again. Parking was fine but the $100 hold on a $150 room was a bit absurd as well. The staff was kind but Overall 2.5/5 on the place.
Stayed 1 night in Dec 2024

2/10 Terrible

Selah

Stayed 2 nights in Nov 2024

6/10 Okay

MARC

Business traveler
Liked: Cleanliness, property conditions & facilities
I paid for a King Bed, when I arrived @ property they didn’t tell me my room wasn’t available until I went to the room and discovered a 2 queen bedroom. That is something you say @ check in and not have me call downstairs just to say the King Beds have been sold out, unacceptable service. Ceiling in bathroom had a sizable water stain.
Stayed 1 night in Dec 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Dec 2024